JBrown Reviews 

Last month when I was looking for a flat Zara helped me a lot and made things very smooth. She helped through the process of renting with them and provided quick answers when needed.

We had the pleasure of selling our property with Zara at JBrown. We were impressed with the marketing material it was unlike any other we had received for our property before. Zara frequently updated us throughout and was able to have the property under offer within a few weeks!

Throughout the sale we were always in touch with Zara via WhatsApp (super handy!) and we are so thankful for the support and due diligence to ensure we completed. Thanks again for all the efforts

I have recently sold my property through JBrown and am so pleased they were able to see it all the way through to completion. We had previously been on the market with another agent but didn’t manage to sell. The team at JBrown knew exactly how to market my property to the right buyers and had my property under offer in a matter of weeks.
Would 100% recommend!!

Just bought a property through Kyle and JBrown. Kyle was extremely polite and helpful throughout this whole process and made it so much easier for me. He was knowledgable about the property and answered every question I asked. If I was to buy another property I would be phoning Kyle at JBrown first!

Great service with JBrown.
Just completed on my house sale with JBrown, Kyle was great from the valuation through to completion. Kept me informed, feedback was honest, and I was very happy with his service overall. I will continue to use JBrown going forward.

I did appoint JBrown to sell my property in Bromley and I was very happy at the beginning about the way they approached me and how they worked to get the property on the market quickly.
Soon after they changed quite a lot in terms of communication, Zara used to reply randomly ( basically when she got a chance ) whilst Komal (owner)never replied to my emails.( she should learn how to deal with people).
Despite that was a clear sight of a lack of professionalism, I left things going ahead smoothly.
Zara kept me informed about the buyer's interest in seeing the property and I arranged access all the time.
Then I had to chase her to receive feedback from customers, she never made them aware of the outcome or sending any REPORT.
Even though I left them to carry on their job. They eventually got 2 offers and let me know to appoint a solicitor which I did.
Both times buyers pulled out and she never contacted me to let me know, on the contrary, I had to call to find out what happened.
I am still not sure if she really received any offers because I never received proof of that.
The 12-week agreement came to an end and I previously let them know by email that I would not renew the mandate( no response at all as usual).
Finally, I chased them again to remove my property from the market but they either removed it or replied to my emails.
After 2 weeks of waiting for them I decided to contact Rightmove, and Zoopla etc explain the matter and they removed the property immediately.
This morning magically I received an email
From Zara saying that my property has now been removed!
You are a team of liars, hopefully, people will be away from such an unprofessional “Estate Agency”.. I lost time but you lost quite a lot of money. That's what you deserve!!!

I've rented multiple properties with JBrown over the last few years. They've always gone above and beyond to make sure the property is to a high standard. Any problems that I have encountered with the properties, they are always quick to fix and have always kept me up to date with the progress. Highly recommend!

Terrible customer service from South Norwood branch.
Passed references twice.
They failed to find me a property.
Never answer phone calls or message
Managers as well.
This company is not good or reliable.
Do not rely on them

Kyle Williams at the Battersea branch has been absolutely great from start to finish. He’s given us quick updates where required and helped to make a complicated process as simple as possible. He’s been a great communicator and i’d recommend using JBrown for lettings - professional and supportive (which isn’t always the case in this market!).

Kyle was a polite and accommodating person to deal with and really professional. Thanks Kyle

Really easy and enjoyable experience finding a property with JBrown and specifically Kyle.

At the start of the process but can see it will be a strong partnership going forward.

My partner and I were shown around by Kyle at JBrown. Super efficient and although we’re not going for the property we’d happily go through them again.

JBrown helped me through some difficult situations with non-paying tenants to reach a fair and reasonable outcome for everyone. New tenants have been in for 3 months now and no issues. Very grateful to the team

JBrown went above and beyond selling our house. Their marketing style is exceptional, they stopped at nothing to capture the beauty of our old family home. There was drone footage, videos, virtual tours, photography - you name it. They were so helpful in organising viewings and supporting us through the offer and closure process. No hesitation to recommend them, particularly James S who was always available to us. Will definitely use again. All the best.

Horrific experience with JBrown from start to end.

First, their agent Raheel stopped responding to us as soon as we sent the deposit. We had to chase them constantly to figure out what was happening, which was tough for us as newcomers to this country. They took advantage of us, failing to inform us that this property was managed by the landlord herself who has had numerous major disputes with tenants in the past. She has since yelled at us for asking for basic things like a plumber when the flush was broken, given us an outdated inventory report, and neglected mold in our flat for weeks among other things. When we reached out to JBrown about these issues, they have completely shrugged their shoulders and evaded responsibility.

We would have been willing to let this slide if we felt they took note of our issues and dropped her as a client. Instead, they continue to conduct viewings at this property, fully knowing (we have made them aware on multiple occasions) that there needs to be a major repair in the flat to remediate the prolonged presence of black mold and and structural issues in this flat. Any new tenant occupying this flat will need to be informed of that as well as the emotional toil that being here will take. This landlord has us incredible emotional distress on several occasions from her yelling and the uninhabitable conditions we have been left in, and she has made our move to London absolutely miserable. How JBrown is willing to do this to more people just so they can make a commission on this one rental is beyond me. I am thoroughly disgusted and I hope they take this opportunity to reflect on their practices. Please do not support this organization that only cares about their bottom line over the peace and sanity of prospective tenants.

We looked at a flat with Kyle. He was prompt, knowledgable and very nice. Estate agents were efficient and easy to work with

Kyle Williams provided us with great customer service when we purchased our new home. He was extremely helpful and patient. Thanks Kyle!

I had a great experience working with Carané Grotius. She is by far the kindest agent I have worked with in my entire property search. She really went above and beyond to connect me with the perfect place to live. I am so glad I met her and got the chance to have her as my agent.

Horrible experience with agents James and Sonya. I wouldn’t trust them. Very poor service and took 4 months to get our deposit. Intentionally ignoring calls and messages whenever we ask for updates regarding the deposit.

Really great team. Genuine and honest and willing to help! The agents were able to answer all my queries and settle all my worries.