Jewson Reviews 

Twice as expensive to hire than any other hire company. Delivery/collection charges were more costly than the hire of a mixer for a day (£15 for each 5-mile trip). They did not disclose delivery charges at the point of hire. Most other hire companies offer free delivery.

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Jewsons have since refunded me £18 following a moan from a relative who has a builders account with them. However, even with this, the total hire costs were still far higher than elsewhere.

I have only been dealing with Jewson’s at the Brasted branch for the last 6-weeks but can only say how impressed I have been with the staff there, in particular Molly for all her help and assistance. Also one of the most pleasant delivery drivers I have ever met. First class company.

Never did any kind of block paving and I and my partner needed some help. I can't fault the guy that help us. Customer service brillant.

Manager at jewson civils Ipswich is Rude. Only interested in what you spend, if you enquire about something small she isn’t interested. Ongoing problems with orders that are wrong ect and branch management always blaming other staff. Also it seems she makes up prices as she likes, it appears that If she isn’t hitting her targets she puts the prices up, then when I get invoiced I have to dispute them with accounts…. Just wasted time. After taking to other branches she’s well known for this and I have been told by other jewsons branches not to go to foxhall road and to call the other branches to order, anyone would think it’s all separate companies! There’s two other jewson branches nearby and a Travis so recommend going there instead

Hire costs vague, my advice, get a full WRITTEN quote before paying your deposit.

Ordered a mini digger from Farnborough branch. Received order confirmation but the the promised phone call to confirm delivery never came. Chased up Customer Services who transferred me to the branch who never answered phone and line kept going dead. Cancelled order and hired from a competitor. Never use these guys again

Jewson undertook a brick match on site. A week later bricks were ready but too busy to deliver. Our builder collected and once on site found the bricks did not match. No even a similar match. Now waiting for bricks to continue job. Builder currently twiddling his thumbs as he cannot complete the job. Front garden looking like a builder's merchants as a result.

Created account on their website.
Placed my first order.
Mobile banking app showing the money went out.
No order shown in my online account.
Thinking maybe it takes a while till things get set up properly and it will show the next day.
Checking my account the next day. No order shown.
Calling the branch. "There is no order. Call the [some sort of] online department."
Online department says there is no order.
Checking my banking app. Money are not out but are "pending".
Order again. This order shows in my online account, money are getting out after pending for a day or two.
Order to be delivered after a few days. Today is the day.
Waiting.
Waiting.
10:00
12:00
Decided to call the branch at 13:00. "It's on the lorry".
14:45, the goods are finally delivered.
Wasted day, wasted tradespeople's time, wasted money.
The money for the first order are still showing "pending".
I really wanted this to work. It didn't. Poor experience. I'll be going back only if there is no other choice.

Went to the Hexham store after a very poor experience with a paint from a leading DIY megastore, the paint was not covering. Got great service from Annmarie who took time to get the colour I was after and went above and beyond to make sure I was happy. Credit where it's due.

Quoted price was increased on delivery day despite being ordered and price agreed prior to delivery less than 2 weeks from order. Ordered on account so have no choice to accept price increase. How can a quoted price be increased once agreed at point of sale. Their explanation is that their supplier increased the costs of the materials so have passed it on to us. Untrustworthy company and will not be using again. We do not recommend using Jewsons.

Prices are not competitive, unable to stick to delivery schedules, unable to deliver the correct products. When you speak to the staff about it they say that it’s coming from the top down and that there is nothing they can do about it. The worst builders merchants in the country.

Excellent delivery of four huge bags of chippings. Driver / delivery man had a brilliant know knowledge of his remote lifter and gently delivered with professionalism. Very friendly and polite, I called the office to say what a brilliant member of staff they have he was that good. And the price was a bonus. Thank you JEWSONS👌

Absolutely useless - arranged to hire a machine online, promised a call back to confirm delivery details and heard nothing for a week. Tried to call them three times, no answer.

What fantastic service! used both Canterbury and Coulsdon branches, staff really knowledgeable, very helpful and really go the extra mile. Would highly recommend.

I am a retired builder but still do odd jobs, and I had a nasty dealing with Roofing Megastore ripping me off, so I went to Jewsons in Harrogate and a fantastic young man spent time helping me sort out my problem. Many thanks to Jewsons helpful friendly staff.
ps.... please dont use Roofing Megastore

Very fast delivery. Excellent customer service by Ashley and delivery by Graham from Fakenham thank u 😃

Arranged a delivery of equipment and materials with Meg at Highgate, called the day before to check everything, she dodged my calls all morning. Clearly forgotten about me. Luckily I can move the gang onto another job, won't be using this lot again.

Had a load of topsoil delivered March-April time this year. The quality frankly was quite appalling. A disaster spreading it over my rose beds. Full of weeds, lumps of clay when wet. Lifted off solid lumps the size of tennis balls. Gave the impression it had just been removed from a building site. It looked OK when I examined it dry at the premises. Sadly I was mistaken. Not so much because of the cost.

Hired a compactor plate for the day from the Loughborough branch. Excellent service and great delivery. Gavin was very helpful and professional. Will definitely use again.
Martin

Used the chorley branch for an order worth around £800 for a big renovation job, was charged a delivery fee when I was specifically told it would be free due to the amount paid, when I rang to have it refunded staff were short and downright rude, I returned to the branch later that day to buy some land drains, only to find they were incomplete (missing the couplings) when I spoke to the manager he was completely uninterested and rude, I said if this is how you treat your customers, I will go to berry's. His response then go and get a refund and go to berry's. Unbelievable!! Full order was refunded and I have taken my business to berry's and they are 100% better.