The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... Toon meer
Bedrijf heeft geantwoord
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... Toon meer
Bedrijf heeft geantwoord
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Wasmachine-muntautomaten leverancier
- Huishoudapparatuur winkel
- Electronica reparatieservice
- Elektronische onderdelenwinkel
- Elektronicawinkel
Geschreven door het bedrijf
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Geschreven door het bedrijf
Contactgegevens
Meadowcroft Lane, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Uitstekend
2K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It took 24 hours for engineer to come…
It took 24 hours for engineer to come to repair and seeveral phone calls. Finally when he came he did the repair
30 maart 2026
Antwoord van JLA
Good afternoon Lesley,
Thank you for providing us with this feedback.
I have passed this on to the relevant department, and we will be in touch shortly to discuss the delay you have experienced.
Kind regards,
Ella
vERY HELPFUL
2 april 2026
Antwoord van JLA
Good afternoon Angela,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Jamie your engineer was very helpful…
Jamie your engineer was very helpful and professional he kept me updated through out his visit the Beaufort care home and before he left he talked me through what he had done very helpful many thanks R mcmullan maintenance opprative
1 april 2026
Antwoord van JLA
Good afternoon Robert,
Thank you so much for your lovely 5‑star review. I will make sure that Jamie and his manager see this fantastic feedback.
Kind regards,
Ella
Professional and polite staff good…
Professional and polite staff good customer service and friendly
1 april 2026
Antwoord van JLA
Good afternoon Everton,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
from start of phone call to completion…
from start of phone call to completion booking was very easy and assistant was very polite and helpful.
1 april 2026
Antwoord van JLA
Good afternoon Paul,
Thank you for your wonderful 5‑star review! I’ll be sure to pass your kind words on to Phoebe and her manager.
Kind regards,
Ella
The lady I spoke t was very helpful and…
The lady I spoke t was very helpful and patient. Made it a pleasant phone call. She knew what she was talking about.
1 april 2026
Antwoord van JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Sally and her manager see this fantastic feedback.
Kind regards,
Ella
Very helpful and prompt
1 april 2026
Antwoord van JLA
Good afternoon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
always helpful & efficient
Friendly, helpful and efficient staff made reporting the fault nice and easy, always a pleasure when contacting the company
1 april 2026
Antwoord van JLA
Good afternoon Jac,
Thank you for your feedback and for leaving a 5‑star review — it’s greatly appreciated.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Nazir,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Very patient and easy to talk to
Very patient and easy to talk to, information received what was necessary.
31 maart 2026
Antwoord van JLA
Good afternoon Zowie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Telephone answered within minuets
Telephone answered within minuets, appointment made and a service within 24 hours
31 maart 2026
Antwoord van JLA
Good afternoon Jill,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Morgan was very friendly and helpful
Morgan was very friendly and helpful. She was patient and had to do a bit of back and forth with other departments to sort out my issue.
31 maart 2026
Antwoord van JLA
Good afternoon Mrs Roopra,
Thank you so much for your lovely review. I will make sure that Morgan and her manager see this great feedback.
Kind regards,
Ella
The company was very helpful from the…
The company was very helpful from the start and the operative that attended to complete the repair went above and beyond.
18 maart 2026
Antwoord van JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Chris and his manager see this fantastic feedback.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Teresa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Antwoord van JLA
Good morning Tammy
Thank you so much for your wonderful 5‑star review! Your kind words truly mean a lot. I’ll be sure to share your fantastic feedback with Carmelo and his manager.
Kind regards,
Ella
Quickly answered my call and arranged an engineer
Quickly answered my call and arranged an engineer to attend same day
31 maart 2026
Antwoord van JLA
Good morning Paul,
Thank you so much for your lovely 5‑star review. I will make sure that Morgan and her manager see this amazing feedback.
Kind regards,
Ella
Antwoord van JLA
Good morning Elspeth,
Thank you so much for your lovely 5‑star review. I will make sure that Phoebe and her manager see this fantastic feedback.
Kind regards,
Ella
Very professional support!
Very professional, and responsive receptionist, requested an engineer, and support has been to resolve our break down within 24hrs, thank you!
30 maart 2026
Antwoord van JLA
Good Morning Warren,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
the issue with the washing machine has…
the issue with the washing machine has being going on for a long period of time, someone comes out , says its fixed and it generally breaks again either the same day or the day after then we have to report it again and wait for someone to come out
26 maart 2026
Antwoord van JLA
Good afternoon Nicola,
Thank you for providing us with this feedback.
I have passed this on to the relevant department, and we will be in touch shortly to discuss the issues you’re experiencing with your washing machine.
Kind regards,
Ella
Very helpful customer service
Very helpful customer service - queries promptly deal with and in a courteous manner.
30 maart 2026
Antwoord van JLA
Good afternoon Rachel,
Thank you for your wonderful 5‑star review. I will ensure that both Bethany and her manager receive this excellent feedback.
Kind regards,
Ella
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