The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... Toon meer
Bedrijf heeft geantwoord
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... Toon meer
Bedrijf heeft geantwoord
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Wasmachine-muntautomaten leverancier
- Huishoudapparatuur winkel
- Electronica reparatieservice
- Elektronische onderdelenwinkel
- Elektronicawinkel
Geschreven door het bedrijf
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Geschreven door het bedrijf
Contactgegevens
Meadowcroft Lane, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Service!
Excellent service… Contacted service department to book engineer appointment due to fault with tumble dryer. The booking service over the phone and the experience was smooth and efficient. The service coordinator was polite and knowledgeable, to the point of suggesting possible solutions to remedy the problem. Unfortunately, the issue was more complicated and so an engineer was booked to attend during a suitable time. Overall, the process was straightforward and I wouldn’t hesitate to use again.
25 maart 2026
Antwoord van JLA
Good afternoon Adam,
Thank you for taking the time to leave such a lovely 5‑star review. Your feedback means a lot, and I’ll make sure Ryan and his manager see your comments.
Kind regards,
Ella
Ellie was very friendly and efficient…
Ellie was very friendly and efficient and I felt that she understood my need for urgency as the dryer has broken in a care home
29 maart 2026
Antwoord van JLA
Good morning Karen,
Thank you so much for your lovely 5‑star review. I will make sure that Ellie and her manager see this amazing feedback.
Kind regards,
Ella
Quick respond and very good machines
Quick respond and very good machines, incredible staff and company.
25 maart 2026
Antwoord van JLA
Good morning Mohamed,
Thank you for your feedback and for the 5‑star review — it means a lot to us.
Kind regards,
Ella
Antwoord van JLA
Good morning Zainab,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Antwoord van JLA
Good morning Alisha,
Thank you so much for your lovely 5‑star review. I will make sure that Richard and his manager see this fantastic feedback.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Jayne,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Stephen,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this amazing feedback.
Kind regards,
Ella
Very efficient and polite!
26 maart 2026
Antwoord van JLA
Good afternoon Daisy,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
very good communication with staff…
very good communication with staff member, professional and helpful.
27 maart 2026
Antwoord van JLA
Good afternoon Kim,
Thank you so much for your amazing 5‑star review. I will make sure that Ryan and his manager see this lovely feedback.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Tamara,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The phone call came very quickly and I…
The phone call came very quickly and I was reassured throughout. A call out was confirmed within minutes
26 maart 2026
Antwoord van JLA
Good morning Greg,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
Always great service
Always have a good customer service, helpful team and excellent team
26 maart 2026
Antwoord van JLA
Good morning Jayne,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
The engineer that came out was very…
The engineer that came out was very pleasant to all the staff members that he spoke to. He was very knowledgable about the product he was dealing with and he explained what the problem was and what he had done to fix it.
23 maart 2026
Antwoord van JLA
Good morning Hayley,
Thank you so much for your wonderful 5‑star review. I’ll make sure that Josh and his manager see your lovely feedback.
Kind regards,
Ella
Helpful
They are always prompt with getting to the care home to sort any issues we may be having, would definitely reccomend
26 maart 2026
Antwoord van JLA
Good afternoon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
When I had new equipment installed all…
When I had new equipment installed all my contracts were duplicated. No satisfaction re sorting out the account and had to cancel Direct Debit. Constantly chased for payments but no response to my queries
23 maart 2026
Antwoord van JLA
Good afternoon,
Thank you for providing us with this feedback.
I have passed this on to the relevant team so we can investigate the issue you’ve experienced.
Kind regards,
Ella
we are a care home with one machine
we are a care home with one machine, called today as the machine not working properly even though we do have a contract we were told no engineers at moment but if something comes up we are the first ones which doesnt help at all with a long Easter weekend coming up hope it gets sorted ASAP as a care home we use it all the time.
update
the machine is now working just needed re setting.
thank you for your swift response the response we got on phone made us sound like you had no engineers this way not a reassuring response.
26 maart 2026
Antwoord van JLA
Good afternoon Tracey,
Thank you for providing us with this feedback.
I can see that one of our engineers is currently onsite working to repair your washing machine.
Kind regards,
Ella
Quick and efficient service
25 maart 2026
Antwoord van JLA
Good afternoon Mark,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Contacting support
Everytime that I have had to contact JLA the girls on the end of the phone have always been pleasant and extremely helpful.
25 maart 2026
Antwoord van JLA
Good morning Annette,
Thank you for providing your feedback. Your comments are greatly appreciated, and we are pleased to see your 5‑star review.
Kind regards,
Ella
Really Helpful
Really helpful in getting someone to come and look at the equipment that is faulty. Thanks for supporting my bsuiness
25 maart 2026
Antwoord van JLA
Good morning Darren,
Thank you so much for your lovely 5‑star review. I will make sure that Claire and her manager see this amazing feedback.
Kind regards,
Ella
Antwoord van JLA
Good morning Sheldon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
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