JLA Reviews 1.872

Excellent customer service the operator over the phone was very professional . After booking a breakdown JLA delivers exactly as promised with great attention to detail. Its engineers are Highly reliable.The only issue I have with JLA is that they sometimes conclude too quickly that an item is beyond economical repair, often based on previous call-out data or the number of parts already used. In my view, this could be managed better,either by avoiding unnecessary costs from the start or by continuing the repair process until the issue is fully resolved, rather than stopping midway after significant resources have already been spent.
It may also be worth considering cost-sharing options with customers for parts when a repair is still possible, instead of moving straight to replacement.Overall, I recommend JLA. They are very well organized and well resourced. Shazad, the Business Development Manager, personally reaches out to customers and strives to add value while ensuring clients get good value for money. This is especially worth mentioning, as I’ve noticed clear improvements in their approach, with faster and more effective responses.

Great assistance from the team

We ran into an issue with our recently installed washing machine and auto-dosing system. Within 24hrs of calling the helpline, we had a great guy called Ryis Sigdeniz to our rescue! He managed to successfully identify the problem and get us back up and running in under 2hrs. Very grateful to all involed. Thank you.

prompt answer to call, good communication and time given to answer relevant questions.

Great Service always very helpful

Phoned for a fault. Lovely call handler with a great telephone manner. Made the call easy and quick.

Always provide a brilliant service if i had to rate your service between 1-10 it would be a 10.

The issue still remains unresolved. The job has been closed without a resolution and without any discussion. No one is "listening" to what we we saying and it feels like assumptions have been made without looking at the bigger picture. It is not clear why only one washing machine has neen affected by the power supply when we have 3 machines in constant use!

It took a long time to answer my call.
Then it took a long time to sort.

Sorry if you had a new starter.

Always a pleasure to welcome JLA engineers onsite. Chris D is absolutely spot on, solved every issue that we have. Always has time to spend onsite and help in anyway he can, he sorts the issues and makes sure everything is ok before leaving. Top man! Keep up the great work and the JLA team!

Thanks Tom

Early response, talking to a human being. The engineer is always very helpful when they attend a breakdown.

The lady I spoke to was vey courteous and knowledgeable.

Quick response
Profressional service

So very easy to book in a service visit. The customer service was excellent.

From the moment I contacted them, they were responsive to problem and arrived the next day. I had amazing experience with this company. I highly recommend them to anyone looking for quality products and excellent service.

Good service

We were visited by an engineer (Argyroula Mavromati) regarding the report of failing cycles on our washers. She clearly explained the purpose of the visit, outlined the possible reasons for the failed cycles, and advised on the actions we need to take to rectify the issue. She was polite throughout, and her explanation of the process was simple, clear, and easy to understand.