The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... Toon meer
Bedrijf heeft geantwoord
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... Toon meer
Bedrijf heeft geantwoord
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Wasmachine-muntautomaten leverancier
- Huishoudapparatuur winkel
- Electronica reparatieservice
- Elektronische onderdelenwinkel
- Elektronicawinkel
Geschreven door het bedrijf
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Geschreven door het bedrijf
Contactgegevens
Meadowcroft Lane, HX6 4AJ, Ripponden, Verenigd Koninkrijk
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always professional
Always professional, informative and helpfull. Shares what she is doing and why.
20 maart 2026
Antwoord van JLA
Good morning Paul,
Thank you so much for your lovely 5‑star review. I will make sure that Argyroula and her manager see this fantastic feedback.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Lesley,
Thank you very much for your kind 5‑star review. I will ensure that Beth and her manager are made aware of this excellent feedback.
Kind regards,
Ella
very helpful
The rep was very patient with me, and was also very helpful with all my questions
20 maart 2026
Antwoord van JLA
Good afternoon Scott,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this amazing feedback.
Kind regards,
Ella
Very efficient
19 maart 2026
Antwoord van JLA
Good afternoon Claire,
Thank you for providing your feedback. We greatly appreciate your comments and your 5‑star review.
Kind regards,
Ella
Antwoord van JLA
Good afternoon James,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this fantastic feedback.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Nicoleta,
Thank you so much for sharing your feedback. We really appreciate your comments and your 5‑star review.
Kind regards,
Ella
Upgraded our laundry facility in just a…
Upgraded our laundry facility in just a few hours - Efficient, fast and friendly
19 maart 2026
Antwoord van JLA
Good afternoon Alison,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Beckie Parkinson is outstanding!
Since coming into talks with Beckie at customer care, our company have had such a better experience with JLA. She has gone to all lengths possible to solve our problems and has stopped at nothing. I could not explain how much of a credit she is to your company, without her as a staff member this review would not be as positive! Thank you so much Beckie, I look forward to continuing to work with you.
19 maart 2026
Antwoord van JLA
Good afternoon Ava,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review. I will make sure that Beckie and her manager see this fantastic feedback.
Kind regards,
Ella
Lovely staff
Lovely staff - over the phone and in person , ready to give you trouble shooting to complete and also engineers are very efficient.
19 maart 2026
Antwoord van JLA
Good afternoon Laura,
Thank you so much for your lovely 5‑star review. I will make sure that Craig's and Ryan's managers see this fantastic feedback.
Kind regards,
Ella
Engineer today went above and beyond asset to any buisness
The young guy came today to do a omissions check on our cooker,the guy who came has been to our home quite a few times on different jobs and has always been polite,efficient and easy to speak to I was speaking to him about our sanitizer been broken and we’d been waiting of the part for weeks he asked if it was ok when he finished the cooker he’d take a look at the sanitizer,he looked at the sanitizer and managed with his diligence and persistence to fix the sanitizer, we were over the moon as not having the sanitizer makes our job harder and we would recommend this guy to anyone to come and complete a job that he wasn’t scheduled to complete he’s gone above and beyond and must be a excellent asset to your company and buisness
18 maart 2026
Antwoord van JLA
Good morning Victoria,
Thank you so much for your lovely 5‑star review. I will make sure that Craig and his manager see this amazing feedback.
Kind regards,
Ella
More reminder letters demanding money…
More reminder letters demanding money and threat of final notice. Administrator has stated on phone call that our account is not in debt and up to date. This happens on a regular basis and since installation. The installation took 6 months to finalise. The package is called total care. Total and care are not words that I would use. Avoid at all costs.
18 maart 2026
Review zonder uitnodiging
Antwoord van JLA
Good morning,
Thank you for providing us with this feedback.
Please can you respond to my request for more information so we can look into this issue for you?
Kind regards,
Ella
Prompt and efficient service
We always receive prompt and efficient service. A special shout out of thanks to Drew (Bournemouth) who always goes above and beyond :)
16 maart 2026
Antwoord van JLA
Good morning Genevra,
Thank you so much for your lovely 5‑star review. I will make sure that Drew and his manager see this fantastic feedback.
Kind regards,
Ella
Communication
We recently had an issue with a washing machine which took longer than we would have hoped to resolve. However, we were kept aware of progress on a regular basis from Bernie in Customer Care whom we are sure helped to expedite the resolution quicker tan would have otherwise would have been the case
2 maart 2026
Review zonder uitnodiging
Antwoord van JLA
Good afternoon Brian,
Thank you so much for your lovely 5‑star review. I will make sure that Bernie and her manager see this amazing feedback.
Kind regards,
Ella
Engineer Adam R very thorough with…
Engineer Adam R very thorough with repairing washing machine woul recommend him
13 maart 2026
Review zonder uitnodiging
Antwoord van JLA
Good afternoon Jackie,
Thank you so much for your review. I will make sure that Adam and his manager see this fantastic feedback.
Kind regards,
Ella
Good service
The call handler was understanding and clear with the next actions. They also sent through other methods for me to report any new issues with the laundry machines. Very helpful
17 maart 2026
Antwoord van JLA
Good afternoon Lisa,
Thank you so much for your lovely 5‑star review. I will make sure that Beth and her manager see this amazing feedback.
Kind regards,
Ella
Always a pleasant experience speaking…
Always a pleasant experience speaking with the operatives at JLA
16 maart 2026
Antwoord van JLA
Good afternoon Becky,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Efficient, friendly service
Call handler understood nature of the problem, was helpful and booked a repair for the same day.
16 maart 2026
Antwoord van JLA
Good afternoon Mark,
Thank you so much for your lovely 5‑star review. I will make sure that Claire and her manager see this fantastic feedback.
Kind regards,
Ella
Antwoord van JLA
Good afternoon Carl,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this amazing feedback.
Kind regards,
Ella
Antwoord van JLA
Good morning Roy,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this fantastic feedback.
Kind regards,
Ella
Antwoord van JLA
Good morning,
Thank you for your wonderful feedback! We really appreciate you taking the time to leave a review, and we’re thrilled to see your 5‑star rating.
Kind regards,
Ella
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