JN Bank UK 

Helpful staff guided me through the application, have to admit the main reason for applying for a fixed rate bond was the interest rate!

Fed up with the delays in fixing gliches when trying to upload information. Nothing is consistent you speak to one member of staff they say this, you speak to another member of staff and they say something different. It is too stressful just thinking to leave and go elsewhere now had enough.

Great and easy application form, no hassel!

I called jn customer service on 25 January 2024 trying to get help, my online account was lock or block but I couldn get in,i spoke to miss Kellion Sharp she was very professional and could have help me with the correct information thank you very much jn need more representatives like you, the first two persons I called was not too sure of what they were doing.

I had a bond ending and needed a new home for my savings. I always research a selection of companies and check their rates and JN Bank was one of the highest. Really easy to open account on line and my money transferred without any issues

The terms and conditions were well written, comprehensive and clear.

Further to my last review.
I have yet to receive ANY form of acknowledgement that my Loan was paid off on 14 December. Five working days ago! Incompetent Bank and staff.

I was initially applying for a fixed rate savings with Metrobank but their application was so cumbersome I decided to go with JN Bank instead. Very easy to apply and to transfer money. Highly recommend.

Joke of a company, took weeks to open the account, when opened the interest rate was wrong, then they made interest rate right and make it difficult to and not obvious to add funds, when you finally figure out how to add funds an error message comes up, you can't speak to somebody until 2pm each day! What a faff, don't waste your time!

Just opened my first account with JN Bank, everything has been straight forward and speedy communications with the bank.

Good on-line access to set up account and transact
Helpful, knowledgeable and friendly customer service staff
Prudent - applied id checks - straightforward to ensure security
Docs (Terms & Conditions etc) plain English and easy to understand.

Trying past two days to speak with someone ( log in issues )
Impossible to speak to an agent , left 3 messages for a call back , but received nothing

It’s not the first time I’ve had issues , the web is dated and you get no notifications about deposits like most other banks
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Gave up waiting for my savings account to opened. still waiting after 7 days. I managed to open another savings account with First save in 24hrs. I think JN Bank must have 2 people working in customer services. Couldn't get through to anyone. If your going to pretend to be a bank, then at least act like one and get some staff.

The account opening was easy and straightforward.

The application to set up the account was easy, compared to two previous applications I had made

Attracted by the high interest rate, yesterday I opened an account and transferred my money. This was straightforward. The next day, the money had not appeared in the account, so I phoned JN Bank. The number was engaged a few times. Then I connected and got through within five minutes to a pleasant person who explained that the money might not appear until the following day.

I also emailed the bank and received a reply within six hours, saying that the money had been received and it can take two working days to be visible on the website.

So they seem helpful and I am 95% confident my money hasn't gone astray. But it would be better if they stated how long it takes for the money to appear and even better if it credited instantly, which is technically possible these days.

PS: The money showed in my account the next day.