Did not say needed three months of your bank statements and passport photo etc after application Refunded my money and went straight to Raisin where was none of this hassle AVOID
JN Bank UK
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Lees wat reviewers zeggen
So far, brilliant! Can't understand their rating. Website intuitive and opening accounts very easy to use/do. Savings rates hitting tops of tables. I wasn't sure of something I had done, phoned cus... Toon meer
After a few attempts at opening an account I gave up. Too many errors, too many times having to re-enter the same information so after a final 'Oops something went wrong' I've gone elsewhere.... Toon meer
Bedrijf heeft geantwoord
Tried to open a 3 year fixed rate account at 5.9% yesterday and had problems with SMS message, didn’t get chance to telephone with my problem so tried today. Interest rate had dropped overnight to 5.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At JN Bank we are dedicated to helping our customers achieve financial stability and growth through straightforward, no jargon simple products. It’s the JN Bank mission to ‘help you find a way’ to financial empowerment.
Contactgegevens
Verenigd Koninkrijk
- 0808 196 1945
- customerservice@jnbank.co.uk
- jnbank.co.uk
Very straigtforward
29 november 2023
Review zonder uitnodiging
Tried to open an account over 10days
Tried to open an account over 10days, still not success without response.. since i have to upload document before account open without online login in set. Looking for customer service if am able to send through email or any secure way, no response of my mail which sent.
My mail has been sent to customer service at 22-Nov, 23-Nov, 28-Nov and 29-Nov awaiting response..
29 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced and would like to resolve this for you. Can we request you to send us an email with your contact details at customerservice@jnbank.co.uk and our team will be in touch with you. Regards, JN Bank UK Team
Avoid
Unable to contact bank and ignores email ans call back service. Avoid at all costs
29 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced. Our customer services team will be in touch with you today to resolve this issue. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards, JN Bank UK Team
JN Bank UK Ltd.take care to ensure that…
JN Bank UK Ltd.take care to ensure that the customer has all helpful information when opening an account
27 november 2023
Review zonder uitnodiging
Not impressive
I am now over a week in trying to set up a savings account, which in my experience is unprecedented with any other bank or building society. It does not bode well and I will be depositing my savings elsewhere as a result having read similar negative reviews...sorry JN Bank, you had your chance.
22 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced and would like to resolve this for you. Can we request you to send us an email with your contact details at customerservice@jnbank.co.uk and our team will be in touch with you. Due to our competitive rates and the recent update to our systems, our response times via email and phone were slower than usual. Regards, JN Bank UK Team
It was easy applying for it hope I have…
It was easy applying for it hope I have more experience with you
22 november 2023
Review zonder uitnodiging
Our money went missing!
We had the same issue as a number of others have. We sent across our opening deposit for my wife's account, but nothing was showing in the account. We e-mailed the customer service team who eventually responded saying that their systems had been updated and there was a delay on my money showing in the account. It is now showing (thank god!), but if i'm honest it has spooked us & we won't be sending any further funds across to JN Bank.
17 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced. We updated our systems over the weekend, and this has led to a longer time to process your funds. This now has been done and your interest will be calculated from the date you sent your funds to us. You can review your account balance in the JN Bank UK Internet Banking portal. Due to our competitive rates and the recent update to our systems, our response times via email and phone were slower than usual. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards, JN Bank UK Team
Must be a busy time
Must be a busy time. Very difficult to get in to open an account. Ambiguous questions led to odd log in details.
21 november 2023
Review zonder uitnodiging
Opening account online
Very straightforward process to open the account
21 november 2023
Review zonder uitnodiging
Have opened an account phoned during…
Have opened an account phoned during the limited support times have never spoken to anyone yet. Have listened to a lot of music and been told the wait time is about 2 minutes after 2 minutes the wait time is now 2 minutes and so it goes on. Now off to try another bank.
21 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced. Due to our competitive rates and the recent update to our systems, our response times via email and phone were slower than usual. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards JN Bank UK Team
Very poor customer service
Set up was very straightforward forward as was depositing my cash into a fixed savings account.
What is now alarming is that I cannot access my account, and the forgotten password link does not work. Phone support - called at 2 pm and was told a two-minute wait time.... and still waiting and waiting... and waiting.
Still waiting
I am now asking for my money to be returned within 14 days. ( if someone answers)
21 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced and would like to resolve this for you. Can we request you to send us an email with your contact details at customerservice@jnbank.co.uk and our team will be in touch with you. Due to our competitive rates and the recent update to our systems, our response times via email and phone are slower than usual. Regards, JN Bank UK Team
Easy process to invest
Easy process to invest. Good rate of interest.
21 november 2023
Review zonder uitnodiging
Cannot log in.
Just invested £85000.
Cannot log in to check account,they don't answer the phone even though 'your call is very important'.Don't answer e-mails.Website non functional after 'maintenance',just in a permanent loop of user name and password.Avoid like the plague.
UPDATE-23.11.2023
Still waiting for JN Bank to contact me.
Non functioning access and support.
An insult.
Further to my previous,I can now confirm that JN have been in touch and the access issue has been resolved.Thank you,JN Bank.I am now a happy customer.😃
20 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced and would like to inform you that our customer services team will be in touch with you soon to resolve this issue. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards, JN Bank UK Team
Best thing about JN Bank is the freephone number
I'll give JN Bank 2 stars for having a free phone number to call - that's about the best thing I can say about them. Tried to open a second fixed term bond on line. My application had to be reviewed even though the first bond was taken out just a few weeks earlier so all details remained the same. By the time JN Bank got back to me the rate had fallen from 5.9% to 5.5% and the account opened at the lower rate (now there's a surprise). Tried to contact them by phone to query this but after 1 hour and 3 minutes on hold gave up. Tried again later - on hold for more than 1 hour again but finally spoke to an advisor who confirmed that the rate to be applied would be 5.5% and not 5.9% as at the point of application. Needless to say I'll not be funding this account or any other with JN Bank in future.
20 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced. Due to our competitive rates and the recent update to our systems, our response times via email and phone were slower than usual. We will honor the rates at the time of application submission. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards, JN Bank UK Team
Opened savings account
Opened savings account. transferred £1 to confirm account details before sending bigger sum. 3 days later no sign of money arriving.Email sent: need to wait 2 days for reply. 26 minutes waiting on phone. Poor customer service I would advise you to avoid
20 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced. We updated our systems over the weekend, and this has led to a longer time to process your funds. This now has been done and your interest will be calculated from the date you sent your funds to us. You can review your account balance in the JN Bank UK Internet Banking portal. Due to our competitive rates and the recent update to our systems, our response times via email and phone were slower than usual. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards, JN Bank UK Team
software but fell over a few times
software but fell over a few times. But process easy to follow.
20 november 2023
Review zonder uitnodiging
Not a Good Start
Rather disappointingly, I am in a telephone queue that I have been in for over an hour now! I transferred £25k 2 days ago and although my bank says it went through ok, there is no trace of the payment in my JN Bank account. This is obviously worrying for me so the least I expect to be able to do is talk to someone on the phone. Not a great start. I can only hope it is easily rectified when/if I do reach someone at JN Bank.
20 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced. We updated our systems over the weekend, and this has led to a longer time to process your funds. This now has been done and your interest will be calculated from the date you sent your funds to us. You can review your account balance in the JN Bank UK Internet Banking portal. Due to our competitive rates and the recent update to our systems, our response times via email and phone were slower than usual. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards, JN Bank UK Team
Opened a new Savings account online on…
Opened a new Savings account online on 18th November which was very straightforward. Tried to find out today (20th) why the funds I had transferred to JN on 18th were not showing in my new account. It took 70 minutes listening to their recorded messages that my call was important to them (!) before a team member told me that they were having "technical difficulties" loading incoming funds. Either they are unexpectedly busy, or there is something very wrong with their administration? Beware!
20 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced. We updated our systems over the weekend, and this has led to a longer time to process your funds. This now has been done and your interest will be calculated from the date you sent your funds to us. You can review your account balance in the JN Bank UK Internet Banking portal. Due to our competitive rates and the recent update to our systems, our response times via email and phone were slower than usual. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards, JN Bank UK Team
Deposits not showing in account
Opened a 3 year fixed deposit account with no issues. First transfer of funds went through straight away and was shown on my JN bank UK account. 2 further deposits made the following day (17 Nov) but neither transaction is shown on my account as of yet (20 Nov).
Eventually contacted customer services after holding for 90mins and being told every minute that my estimated wait time was 2 mins!! Customer services said there was a technical issue and all deposits would be shown by 17:00 tomorrow. A standard email to all customers explaining the situation would have been sensible way to inform customers
20 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced. We updated our systems over the weekend, and this has led to a longer time to process your funds. This now has been done and your interest will be calculated from the date you sent your funds to us. You can review your account balance in the JN Bank UK Internet Banking portal. Due to our competitive rates and the recent update to our systems, our response times via email and phone were slower than usual. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards, JN Bank UK Team
Save your sanity..avoid
I opened 1 year fixed rate savings, made deposit but nothing showing in my account.
Checked with my bank that sent it and they confirmed it's gone .
Sent messages to JN but no reply. Tried calling but after 1 hour and 5 mins gave up even though kept getting the your wait time is 2 mins..what a joke.
Get more staff ,answer the phone!!
Do you realise how absolutely annoying this is??
My advice go elsewhere and save your sanity.
20 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced. We updated our systems over the weekend, and this has led to a longer time to process your funds. This now has been done and your interest will be calculated from the date you sent your funds to us. You can review your account balance in the JN Bank UK Internet Banking portal. Due to our competitive rates and the recent update to our systems, our response times via email and phone were slower than usual. If you encounter any further issues, please feel free to reach out to our Customer Services Team at customerservice@jnbank.co.uk, or you can contact them at 08081 961 945 between 2 and 8 pm. Regards, JN Bank UK Team
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