Did not say needed three months of your bank statements and passport photo etc after application Refunded my money and went straight to Raisin where was none of this hassle AVOID
JN Bank UK
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Lees wat reviewers zeggen
So far, brilliant! Can't understand their rating. Website intuitive and opening accounts very easy to use/do. Savings rates hitting tops of tables. I wasn't sure of something I had done, phoned cus... Toon meer
After a few attempts at opening an account I gave up. Too many errors, too many times having to re-enter the same information so after a final 'Oops something went wrong' I've gone elsewhere.... Toon meer
Bedrijf heeft geantwoord
Tried to open a 3 year fixed rate account at 5.9% yesterday and had problems with SMS message, didn’t get chance to telephone with my problem so tried today. Interest rate had dropped overnight to 5.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At JN Bank we are dedicated to helping our customers achieve financial stability and growth through straightforward, no jargon simple products. It’s the JN Bank mission to ‘help you find a way’ to financial empowerment.
Contactgegevens
Verenigd Koninkrijk
- 0808 196 1945
- customerservice@jnbank.co.uk
- jnbank.co.uk
New Savings account
Easy to set up and not a large amount of funds required to open an account
15 november 2023
Review zonder uitnodiging
Very smooth
15 november 2023
Review zonder uitnodiging
Straight forward application process.
14 november 2023
Review zonder uitnodiging
Simple and clear onboarding process
Simple and clear onboarding process , with great bond rates👍
14 november 2023
Review zonder uitnodiging
Filled out the application for a 3 year…
Filled out the application for a 3 year fixed rate bond 3 times online,to be told 'oops something went wrong' every single time!
I've noticed other reviews have said this too.
14 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We’re sorry to hear of your recent experience and would like to resolve this as soon as possible. You can email the Customer Services Team directly on customerservice@jnbank.co.uk or if you prefer, you can also contact the team by calling 08081 961 945, between 2 to 8pm. Regards, JN Bank UK Team
Very simple online form
Very simple online form, information easy to understand
14 november 2023
Review zonder uitnodiging
Too many errors
Too many errors, too many times having to re-enter the same information igave upso after a final 'Oops something went wrong' I gave up...
13 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We apologise for any inconvenience you've recently experienced and are committed to resolving it promptly. You can reach out to our Customer Services Team on customerservice@jnbank.co.uk or, you can also contact them on 08081 961 945, between 2 to 8pm. Our dedicated team members can help you progress your application. Regards, JN Bank UK Team
Very straightforward account opening…
Very straightforward account opening through a user-friendly website.
13 november 2023
Review zonder uitnodiging
Several times to reopen an account!
Several times to resume your account opening!
13 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We’re sorry to hear of your recent experience and would like to resolve this as soon as possible. You can email the Customer Services Team directly on customerservice@jnbank.co.uk or if you prefer, you can also contact the team by calling 08081 961 945, between 2 to 8pm. Regards, JN Bank UK Team
Twice I have an oops there is an error
Twice I have an oops there is an error, no explanation as t what the error is.....bye, I'll put my money where the technology is in the 21st century
12 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We’re sorry to hear of your recent experience and would like to resolve this as soon as possible. You can email the Customer Services Team directly on customerservice@jnbank.co.uk or if you prefer, you can also contact the team by calling 08081 961 945, between 2 to 8pm. Regards, JN Bank UK Team
The application form was easy to follow…
The application form was easy to follow and fill in, it only took about 5 minutes.
12 november 2023
Review zonder uitnodiging
The I.T guys really need to sort out…
The I.T guys really need to sort out the glitches that stop Chrome on Android from opening an account. After many attempts and failures on mobile android finally had to use a lap top to open the account, would be much better if that issue could be sorted out, otherwise all good.
17 oktober 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We’re sorry to hear of your recent experience and would like to resolve this as soon as possible. You can email the Customer Services Team directly on customerservice@jnbank.co.uk or if you prefer, you can also contact the team by calling 08081 961 945, between 2 to 8pm. Regards, JN Bank UK Team
New Account
It was easy and straightforward to open my account online. Clear instructions were given at each step. I transferred an initial deposit and it was showing in my new account the same day. I was also happy with the security measures taken. Looking forward to continued good service.
10 november 2023
Review zonder uitnodiging
Simple & straight forward process
Simple & straight forward process, took around 5 mins
9 november 2023
Review zonder uitnodiging
After a few attempts...
After a few attempts at opening an account I gave up.
Too many errors, too many times having to re-enter the same information so after a final 'Oops something went wrong' I've gone elsewhere.
Edit:
It gets worse!
More than 8 hours after that final 'Oops' error message an email arrives thanking me for my recent application.
So the 'Oops' error message was actually another error!
Far too late. My money has gone elsewhere.
9 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We’re sorry to hear of your recent experience and would like to resolve this as soon as possible. You can email the Customer Services Team directly on customerservice@jnbank.co.uk or if you prefer, you can also contact the team by calling 08081 961 945, between 2 to 8pm. Regards, JN Bank UK Team
Great rate account opened quickly
I saw JN was top of the table so I thought I’d give them a go. Opened a three year fixed account, took about 15 mins online. Log in process is a bit longwinded but it was easy enough and could see my balance.
31 oktober 2023
Review zonder uitnodiging
A painless experience
Clear instructions and a very painless online application process for a savings account. Very impressed.
8 november 2023
Review zonder uitnodiging
Excellent JN Bank
Excellent set up of bond. Would give more than five stars if I could.
8 november 2023
Review zonder uitnodiging
JN Bank misplaces $XX,000.00 and is unresponsive to return money
My experience of JN Bank is not good.
I succesfully funded a new savings account with two deposits of $XX,000.00 but the largest deposit of $XX,000.00 made from the same nominated account as misplaced. It is now approaching six weeks since I have been without a large sum of money.
The customer service team @JNBank are unable to get an acknowledgement out of the relevant department and despite HSBC bank contacting JN Bank to recall the missing funds every three days, on the banking system's secure SWIFT messaging system, not a single reply has been received.
This is very odd behaviour and one I feel is careless, ignorant and possibly wreckless.
From my recent experience with JN Bank I could not recommend them.
2 oktober 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi Paul. We’re sorry to hear of your recent experience. We have investigated your feedback and would like to speak to you and provide an update. A member of our Customer Services Team will contact you shortly. Regards, JN Bank UK Team
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