Did not say needed three months of your bank statements and passport photo etc after application Refunded my money and went straight to Raisin where was none of this hassle AVOID
JN Bank UK
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Lees wat reviewers zeggen
So far, brilliant! Can't understand their rating. Website intuitive and opening accounts very easy to use/do. Savings rates hitting tops of tables. I wasn't sure of something I had done, phoned cus... Toon meer
After a few attempts at opening an account I gave up. Too many errors, too many times having to re-enter the same information so after a final 'Oops something went wrong' I've gone elsewhere.... Toon meer
Bedrijf heeft geantwoord
Tried to open a 3 year fixed rate account at 5.9% yesterday and had problems with SMS message, didn’t get chance to telephone with my problem so tried today. Interest rate had dropped overnight to 5.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At JN Bank we are dedicated to helping our customers achieve financial stability and growth through straightforward, no jargon simple products. It’s the JN Bank mission to ‘help you find a way’ to financial empowerment.
Contactgegevens
Verenigd Koninkrijk
- 0808 196 1945
- customerservice@jnbank.co.uk
- jnbank.co.uk
They have now change security system…
They have now changes to security system to jn bank in Jamaica which does work for uk users. I waiting on the phone for 39 minutes
When I spoken to the telephone representative she was not helping at all. I explain I have a very important bill to pay today and she told me I have to wait for 5 working, I ask to speak to a manager who may able to assist me and she keeps repeating herself and then hung the phone up.
Very unprofessional and I will be moving my accounts and business away from JN Bank
7 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi Dale, We have looked into your feedback and believe you may be a customer of JN Bank in Jamaica. If you would like to discuss this further, you may contact them by calling on 08003280387 or emailing at helpdesk@jnbank.com. We appreciate your understanding and apologise for any confusion caused. You can also contact our Customer Services team by phone at 0808 196 1945 between 2pm and 8pm, or by email at customerservice@jnbank.co.uk for any assistance. Regards, JN Bank UK Team
Savings Account Opening
Fixed Term Savings account quick and easy to open.
6 november 2023
Review zonder uitnodiging
Waste of time. Don't bother
Spent about 20 mins researching bank then decided to open an account for the 3 year fixed at 5.9%.
Online application failed twice at the final step giving a phone nunber. Tried to call that numerous times between 2.30pm and 3.10pm, only to get a message stating the contact centre is only open 2pm to 8pm, daily, then cut me off.
Complete waste of my time.
6 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We’re sorry to hear of your recent experience and would like to resolve this as soon as possible. You can email the Customer Services Team directly on customerservice@jnbank.co.uk or if you prefer, you can also contact the team by calling 08081 961 945, between 2 to 8pm. Regards, JN Bank UK Team
Simple to setup
Easy to open an account and able to deposit money straight away using their sort and account codes.
6 november 2023
Review zonder uitnodiging
Contact difficult
Not open until 2pm UK time. Waited 20 minutes on the phone to speak to someone. Repeatedly told that my call would be answered in 2 minutes. It wasn't!
3 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, we are sorry to hear about your recent experience. Due to a technical issue, we were unable to answer the phones within our usual response time. We are pleased to inform you that this issue has been resolved. You can now contact our team by calling on 08081 961 945 between 2 to 8pm, or you can send us an email with your contact details to customerservice@jnbank.co.uk, and one of our team members will contact you shortly. Regards, JN Bank UK Team
Good helpful customer service
1 november 2023
Review zonder uitnodiging
Iv requested a call back twice now and…
Iv requested a call back twice now and heard nothing. They take forever to get through on the phone only to be told that nobody was available to talk to me. Iv been promised yet another call back. This is shocking customer service.
1 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We’re sorry to hear of your recent experience and would like to resolve this as soon as possible. You can email the Customer Services Team directly on customerservice@jnbank.co.uk or if you prefer, you can also contact the team by calling 08081 961 945. Regards, JN Bank UK Team
Unable to open a new Fixed Rate Savings…
Unable to open a new Fixed Rate Savings Account, form concludes showing; OOPs unable to process your account. Then, attempting to contact them by email by message; UNABLE to activate the "send" button? wasting a considerable amount of my time....
1 november 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi, thank you for your feedback. We’re sorry to hear of your recent experience and would like to resolve this as soon as possible. You can email the Customer Services Team directly on customerservice@jnbank.co.uk or if you prefer, you can also contact the team by calling 08081 961 945. Regards, JN Bank UK Team
Extremely Easy To Open.
Extremely easy process to open the account.
31 oktober 2023
Review zonder uitnodiging
Not Impressed
Not Impressed. Attempted to open a fixed rate bond advertised on their website three times over three days only to be informed "Oops, something went wrong" when I submitted each completed application. I rang them to be told the account had reached its allocation and had been withdrawn. I notice that the account was still being advertised on their website five days later. Wouldn't it be simpler for all concerned for them to remove pulled accounts from their website?
27 oktober 2023
Review zonder uitnodiging
Antwoord van JN Bank UK
Hi Martin, thank you for your feedback. We’re sorry to hear of your recent experience and would like to resolve this as soon as possible. Our customer service team is trying to contact you. You can reply to their recent email at customerservice@jnbank.co.uk or if you prefer, you can also contact the team by calling 08081 961 945. Regards, JN Bank UK Team
Savings plans
JN have the best 3 and 5 year interest rates at this point (24/10/23). The account was easy to set up and you can fund the account yourself rather than wait days to have it transferred from your account. The account sort code and account number were provided instantly and the process took minutes.
24 oktober 2023
Review zonder uitnodiging
Easy to open an account with considered…
Easy to open an account with considered security. Security checks were good and comprehensive.
23 oktober 2023
Review zonder uitnodiging
One of the easiest fixed rate bond…
One of the easiest fixed rate bond savings accounts to open. Wonderful!
22 oktober 2023
Review zonder uitnodiging
Would have been 5 stars but....
Would have been 5 stars but the online application process is a bit clunky. Couple of tries before getting a completion.
19 oktober 2023
Review zonder uitnodiging
Fixed Savings account…
Very easy to open fixed savings account -
18 oktober 2023
Review zonder uitnodiging
Stress free account opening
Easy to open savings account. JN Bank has always been easy to access. Hassle free banking.
18 oktober 2023
Review zonder uitnodiging
Opening a Fixed Term Savings account
Despite having trouble moving from page1to2 I telephoned the help line and got an immediate helpfull response and was able to open the account with no further problems.
16 oktober 2023
Review zonder uitnodiging
Easy to open no problems.
14 oktober 2023
Review zonder uitnodiging
I really found this application very…
I really found this application very easy to do .Made it it simple .
12 oktober 2023
Review zonder uitnodiging
Very good and quick
11 oktober 2023
Review zonder uitnodiging
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