Joetoys Reviews 

415
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent experience from start to finish! The team was very professional, responsible, and always kept me updated throughout the entire process. They responded quickly to all of my questions and mad... Toon meer

Beoordeeld met 5 van de 5 sterren

The team who make these armors are truly gifted! My order came out even better than I could have imagined. Every step of the way they communicated well with me and gave me updates, and sent it to me i... Toon meer

Beoordeeld met 5 van de 5 sterren

I absolutely love this Master Chief Armor. It's a beautiful fit and so much attention to detail. I'll definitely buying from Joytoys again. The only suggestions I have is you should also offer the re... Toon meer

Beoordeeld met 3 van de 5 sterren

Customer service was definitely a plus. Questions are quickly answered, and they are flexible about things such as shipping. The product itself is decent. Unfortunately the low cost shows. The groin... Toon meer

Bedrijfsgegevens

  1. Kostuumwinkel

Geschreven door het bedrijf

Custom make cosplay suits, armors, and helmets


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

415 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 55% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(415)

52 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Disappointing product

First of all, the entire helmet is way too flimsy. The inner lining of the helmet was poorly done, with sections of it not being secured to the helmet. Because of that, the wires within the helmet were mostly exposed, with certain wires dangling around loosely. The most critical of it all was the fact that the right-hand side of the helmet does not function, as it did not open as commended.

I was deeply disappointed to receive such a poor done toy. The finishing of the helmet looks aesthetically pleasing to the eyes, but when it comes to the actual functionality of it, it was utterly, utterly disappointing. I will not purchase it again.

1 mei 2025
Logo Joetoys

Antwoord van Joetoys

Hi, we apologize for the helmet didn't arrive in a good condition. Can you please write us an email at: info@joetoyss.com, and send us a video of the helmet so we can help you to fix it

Beoordeeld met 5 van de 5 sterren

Terrific quality and service - winner!

I’m extremely happy with the armor, the whole process was very good. It took about 3 months start to finish but it is fully customized to fit me and the seller kept good contact with me.
Terrific craftsmanship with very few flaws. Shipping was great, it came in 2 massive well packed boxes. I wore it right away to my first comicon and it was a huge hit.
I’m oooking forward to getting more costumes from them.

1 april 2025
Beoordeeld met 3 van de 5 sterren

You get what you pay for

Customer service was definitely a plus. Questions are quickly answered, and they are flexible about things such as shipping.
The product itself is decent. Unfortunately the low cost shows. The groin zipper advertised is absent, seams frequently pop despite precise measurements given, and the stuffing pokes through the suit like little hairs.

8 maart 2025
Beoordeeld met 4 van de 5 sterren

Product was well made and as…

Product was well made and as advertised. Only downside was communication on shipping and tracking. Was a little annoying not knowing when to expect product or be able to track where it was any given day. Expect this to be about a month from order time to receive it. Other than that, the product looks great and is well made. Definitely looking to buy a couple more pieces.

14 maart 2025
Beoordeeld met 5 van de 5 sterren

Great quality

I enjoy your products. I have bought 3 different helmets from you. I asked for a modification to one and you did it for me. I can't thank you enough for your awesome products!

2 januari 2025
Beoordeeld met 5 van de 5 sterren

Great customer service

I bought a Halo Master Chief suit. Unfortunately, there were problems and one part didn't fit. Clara from customer service took care of the matter and offered me a good solution. Every email was answered quickly and in the end I am very happy with the result.
The suit itself is very well made and painted. Very nice work thank you very much I will have a lot of fun with it.

29 november 2024
Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service. I purchased a MK 50 helmet on Black Friday, with expectations that I would receive by Christmas. I read several reviews indicating the difficulty of reaching Joetoys for delivery updates, but also observed more recent reviews that stated improvements had been made to response time. I contacted Joetoys twice with inquiries and received a response within the same day, and got the helmet easily by Christmas. Goes without saying that the helmet is awesome and functioned flawlessly.

12 december 2024
Beoordeeld met 5 van de 5 sterren

First off

First off, the suit looks amazing. I was impressed at the level of craftsmanship and attention to detail. I placed my order on November 11th and the suit was delivered on December 21st which was faster than I thought it would be. Overall, 5/5 star review easily. Thank you JoeToys for what you do and your hard work!

21 december 2024
Beoordeeld met 5 van de 5 sterren

Batman DOJ Suit

The customer service was amazing and always answered all of my questions. The suit arrived early and it is amazing!! Great quality and looks super bad ass!! I can't say enough good things about it and Clara who helped me.

26 november 2024

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