I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... Toon meer
Bedrijf heeft geantwoord
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Good rate and easy to use website, but not happy with the denominations mainly 50 Euro notes! Luckily the bureau in my John Lewis happily changed them when I collected, but this won't happen when the... Toon meer
Bedrijf heeft geantwoord
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Toon meer
Bedrijf heeft geantwoord
Ordered Polish zlotys online and collected in store. Good rate of exchange, 2 different small note denominations which is perfect, only had to wait 1 minute at customer service counter to collect, n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contactgegevens
Verenigd Koninkrijk
- johnlewismoney.com
4,5
Uitstekend
18K reviews
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Antwoord van John Lewis Money
Hi Carole, thanks for your review, and we appreciate you purchasing your foreign currency with us. Also, great to hear you received good service. ^Gina
I usually go to a store to get my…
I usually go to a store to get my travel money. This was the first time I did it on line. It was easy and very convenient.
14 juli 2026
Antwoord van John Lewis Money
Thanks for your 5 Star Review Zuby, and for choosing to purchase your foreign currency with us. ^Gina
Antwoord van John Lewis Money
Thanks for your great feedback Kevin. ^Gina
The staff were all extremely helpful…
The staff were all extremely helpful and couldn’t do more to help me ad I had made a small error in my email address but they called to find out what happened and then helped me
14 juli 2026
Antwoord van John Lewis Money
Great to hear Jeanette, we appreciate your comments and feedback. ^Gina
Antwoord van John Lewis Money
Thanks for your 5 Star Review Pat, also for choosing to purchase your foreign currency with us. ^Gina
Lovely staff really helpful
Lovely staff really helpful. Such a shame you are closing the bureau de change in stores.
14 juli 2026
Antwoord van John Lewis Money
Thanks Annie, we appreciate your review and feedback. ^Gina
Great Service
Easy to find Exchange Bureau, friendly cashier, competitive exchange rate, fast service, great £5 discount
7 juli 2026
Antwoord van John Lewis Money
Thanks Marg for your review, and excellent feedback. ^Gina
Easy to use service.
13 juli 2026
Antwoord van John Lewis Money
Thanks for your review, and we appreciate your great feedback. ^Gina
Antwoord van John Lewis Money
Hi Sarah, good to hear a Partner helped you with your application, we appreciate you choosing us. ^Gina
Very easy and smooth transaction and…
Very easy and smooth transaction and the currency was delivered the next day - amazing service!
13 juli 2026
Antwoord van John Lewis Money
Thanks, Jenny, we appreciate you purchasing your foreign currency with us and for your great feedback. ^Gina
Antwoord van John Lewis Money
Thanks for your review, and we appreciate your feedback. ^Gina
Need trained staff on bureau
I went to buy money, but was told the staff had gone on a break and I should return in 30mins. Not great when your lifts have long ques and I had a pram and your on very top floor.
Couldn't return that day, so had to wait a wk.
Staff didn't know the rate and I asked if I got a better rate as a member. Was told she couldn't see if I was getting a better deal till she had processed it, so I couldn't decide if I wanted to shop else where(m&s had a better members deal unfortunately for me)! Luckily I had id on me, but think this needs asking for before she had already processed it all and counting out money. I got it out and held it up, she said oh yeah thanks.
Plus my Name is spelt wrong on this email and the order.
29 juni 2026
Antwoord van John Lewis Money
Hi Nicole, thanks for your review, and it's disappointing to hear about your experience, please accept my apologies for this. To discuss your concerns further, please contact the Travel Money team on 0330 123 3396 (select option 1), quoting your reference number. ^Gina
Staff friendly and helpful
Staff friendly and helpful. Explaining everything along the way.
13 juli 2026
Antwoord van John Lewis Money
Great to hear Shelley, we appreciate your feedback. ^Gina
Easy to order and arrived on time
13 juli 2026
Antwoord van John Lewis Money
Thanks for your 5 Star Review, and we appreciate your feedback. ^Gina
Excellent service
12 juli 2026
Antwoord van John Lewis Money
Thanks Ryan. Your 5 star rating of our Travel Money service is much appreciated. ^Al
I found that ordering from John Lewis…
I found that ordering from John Lewis was straightforward and offered the most competitive rates. The beauty is being able to collect from my local Waitrose store at Towcester. My euros were available within 24 hours . The Australian lady on reception was very and personable and I was able access my currency with a minimum of fuss.
12 juli 2026
Antwoord van John Lewis Money
Hi Thomas. It's great to hear such a positive review of our Travel Money service. It really is very convenient, especially when opting to collect at a local pick up point. ^Al
Terrible experience—don't bother
Terrible experience—don't bother
Inconsistent information and awful accessibility. The order page tells you a "valid photo ID" or "UK photocard driving license" is fine, but when you show up, they deny you if it's a provisional. Why can't you just state "FULL license only" clearly on the checkout page instead of burying it in the T&Cs? I had to go home to fetch my passport.
The Leeds branch is on the 4th floor and the elevator was broken during both of my trips, forcing me to climb the stairs twice for the privilege of getting a mediocre exchange rate. Unfortunately i will not be ordering from here again. I can easily get same rate elsewhere.
30 juni 2026
Antwoord van John Lewis Money
Sorry to hear you had a frustrating time collecting your currency order at our Leeds branch. Be assured your feedback is very much appreciated. ^Al
Very good costumers service and very…
Very good costumers service and very helpful to explain about insurance
9 juli 2026
Antwoord van John Lewis Money
Hi Hina. Thanks for sharing your comments. Our Customer Service team is always happy to assist however they can. ^Al
Competitive exchange rate
Professional, efficient and polite. The purchase was very quick and easy. Exchange rate was competitive.
12 juli 2026
Antwoord van John Lewis Money
Many thanks for rating your visit to your local Bureau de Change 5 stars, Mrs Carder. Our Partners in branch would be delighted to hear your comments. ^Al
Easy to order
Easy to order online and uplift from local store. The rate is also very competitive. Would definitely recommend.
12 juli 2026
Antwoord van John Lewis Money
Great to hear you'd recommend our Travel Money service to others, David. Your comments are very much appreciated. ^Al
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