I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... Toon meer
Bedrijf heeft geantwoord
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Good rate and easy to use website, but not happy with the denominations mainly 50 Euro notes! Luckily the bureau in my John Lewis happily changed them when I collected, but this won't happen when the... Toon meer
Bedrijf heeft geantwoord
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Toon meer
Bedrijf heeft geantwoord
Ordered Polish zlotys online and collected in store. Good rate of exchange, 2 different small note denominations which is perfect, only had to wait 1 minute at customer service counter to collect, n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contactgegevens
Verenigd Koninkrijk
- johnlewismoney.com
4,5
Uitstekend
18K reviews
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Ordered and collected within the hour
Ordered and collected within the hour. Super friendly staff. Easy peasy.
2 juli 2026
Antwoord van John Lewis Money
Hi there Jacqueline. We're so happy you had such a positive experience with us and our friendly Partners. We appreciate your kind words! Thank you for choosing John Lewis Money. ^Steph
Antwoord van John Lewis Money
Hello Duncan. We're so happy to hear you found our rates excellent and our service efficient. We truly appreciate your positive feedback! ^Steph
It was easy to order and arrived…
It was easy to order and arrived quickly with no problems and the rate was good
2 juli 2026
Antwoord van John Lewis Money
Hi David. We're so glad to hear that your ordering process was easy and that your delivery arrived quickly without issues. We appreciate your positive feedback! ^Steph
Money never got delivered
Money never got delivered. Largely due to the incompetence of Royal mail. Got an email to say they had tried to deliver hut no card was left through door. Was promised redelivery the next day but that did not happen either. Had paid for special delivery as well!
Made contact with customer service team last week- not heard anything back from them!
2 juli 2026
Antwoord van John Lewis Money
Hello, we're sorry for any disappointment caused. I understand this is a frustrating experience for you.
Should you need further assistance, please make contact with the dedicated Customer Service team. ^Alan
Dispute takes 45 days to resolve and not allowed to update
A mistake happened and a dispute was raised on flights I had booked. I notified the credit card company swiftly it was a mistake and they told me they could not help me once a dispute has started. They don't listen to common sense from their customers or seem to want to resolve a problem. It takes 45 days of not knowing what is going on with a transaction. The person who answered the phone refused to let me speak to a dispute specialist. Please work harder on your customer service offering and use common sense.
1 juli 2026
Review zonder uitnodiging
Antwoord van John Lewis Money
Hello Caroline, we're sorry you have been left unhappy with the service being provided.
Should you wish to raise a formal complaint, or escalate your concerns, please use the details found at: https://www.johnlewismoney.com/partnership-credit-card/faqs Thanks. ^Alan
Efficient and competitive rates
Easy to order and collect from nearest Waitrose. Competitive rates. Staff at pick up point very courteous as always.
24 juni 2026
Antwoord van John Lewis Money
Hello Parul, thanks for leaving your kind feedback. We're pleased you found the process easy to follow and the rates to be competitive. The Click & Collect service remains popular, helped by the type of service you received.
We look forward to seeing you again. ^Alan
Antwoord van John Lewis Money
Hello Dave, we're so glad you found our service both quick and efficient, and that our rates were competitive. Thank you for the positive review. ^Trish
I loved the range of notes
I loved the range of notes that were provided - lots of practical smaller ones
1 juli 2026
Antwoord van John Lewis Money
Hi Rob, thanks for the kind comments. It's great to know you were happy with the range of notes we provided. We really appreciate your positive feedback. ^Trish
Prompt service with good humour and the…
Prompt service with good humour and the rates were competitive
30 juni 2026
Antwoord van John Lewis Money
Thank you for the great review Michael. We're so glad you appreciated our prompt service and competitive rates. We always aim for a positive experience! ^Trish
Fast efficient service
Fast efficient service. Decent rate. Didn’t order as only getting euros and in stock. Convenient to just call in while out shopping in Trafford Centre
30 juni 2026
Antwoord van John Lewis Money
Thanks for your 5 Sat review Beverley, also for choosing us to purchase your Foreign Currency. ^Gina
Antwoord van John Lewis Money
Hi Christian, we appreciate you taking the time to submit this review, and for your great feedback. ^Gina
A competitive rate
A competitive rate, a swift transaction and a very pleasant cashier. What more could one ask for?
24 juni 2026
Antwoord van John Lewis Money
Thanks for your 5 Star review Chris, and we appreciate your feedback. ^Gina
Far easier than the post office
Far easier than the post office - very efficient and customer focussed approach
30 juni 2026
Antwoord van John Lewis Money
Thank for your excellent feedback Stephen. ^Gina
I ordered my travel money as l always…
I ordered my travel money as l always do from John Lewis money, this was purchased on my credit card and was a click and collect order being delivered to my local Waitrose branch for collection.
But from ordering my money l was never contacted or informed that my purchase was delivered to the branch and awaiting collection, l had to contact John Lewis money after four days to see where my order was.
Very sloppy customer service would seriously think about ordering elsewhere in the future.
Thank you
A loyal J/Lewis customer
19 juni 2026
Antwoord van John Lewis Money
Hi David, thanks for your review, and I'm really sorry to hear we've let you down on this occasion. I'll pass on your feedback to the team. If you wish to discuss further, please give them a call on 0330 123 3396. Thanks. ^Gina
Assistant was very pleasant
Assistant was very pleasant, friendly whilst being professional
29 juni 2026
Antwoord van John Lewis Money
Hi Marie, we appreciate you taking the time to submit this review, and for your great feedback. ^Gina
Easy to navigate & great rates
Easy to navigate website and exceptionally good rates offered. I was kept up to date with the progression of my order and collection process faultless.
29 juni 2026
Antwoord van John Lewis Money
Thanks for your 5 Star review Nichola, and for your excellent comments and feedback. ^Gina
The entire process was quick
The entire process was quick, efficient and trouble-free. Also, the exchange rate offered by John Lewis was significantly better than that available at Sainsbury’s.
29 juni 2026
Antwoord van John Lewis Money
Thanks for your 5 Star review, and we appreciate your comments and feedback. We appreciate you choosing us, to purchase your foreign currency. ^Gina
Overall dissatisfied
1) No notification that money was in a store ready for collection
2) Not able to get through to desk on telephone
3) not able to order small denominations and subsequently too many €50 notes
29 juni 2026
Antwoord van John Lewis Money
Hi Richard, thanks for your review and sharing your experience. Please accept my apologies for the poor service provided, trying to purchase Foreign Currency from us. The team will be happy to discuss further, please give them a call on 0330 123 3396. ^Gina
Antwoord van John Lewis Money
Thanks for your review, and great feedback. ^Gina
All was very easy and would definitely…
All was very easy and would definitely use the online again in the future. My 2nd time using John Lewis. The only downside was I would have liked to perhaps submit possible breakdown on denominations- instead I got a wad of 50’s. Unless I missed the area to state this of course.
24 juni 2026
Antwoord van John Lewis Money
Hi Pauline, thanks for your review, and we appreciate your feedback, which will be shared with the Foreign Currency team. If you visit the Bureau de Change at your nearest John Lewis shop, they will exchange your currency for smaller amounts. ^Gina
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