Swapp Reviews 72

This company is charging fake fees with fake speeding tickets. Please do not use and do not give them access to your bank account as they randomly withdraw money with no warning.

The team and especially Syed is very helpful. Thanks for your support

Syed, the customer service officer, was so helpful and quick to help me sort out my rental car booking with the mistakes I made. Very good service!

I only give this stars to the customer agent ( Syed Huzayfa) ho spoke with me regarding my rentals and helped to get approved and he is so kind speaking and taking care of my request until it's gets approved.

Tried to steal 500AED from me with a fake fine which did not happen during my rental period and harrassed me by phone and email to make me pay this fine threatening th seek legal action

I am absolutely furious with Swapp. They're claiming I parked illegally 16 times but provide ZERO details about where these supposed violations occurred.

When I asked for clarification, they had the audacity to tell ME to go consult the Abu Dhabi traffic authority instead of providing proper documentation themselves!

This company is clearly trying to scam their customers with unclear and possibly fabricated fines. I am disputing every single one of these charges. As a paying customer, I expect transparency about any alleged violations, not vague accusations with no supporting evidence.

After my experience and seeing countless similar complaints online, I can confirm what other reviews say - Swapp is untrustworthy and operates with questionable business practices. AVOID this company at all costs unless you enjoy being hit with mysterious fines and getting the runaround when you ask questions.

Definitely not a company that treats customers with respect or honesty.

Pathetic Cars - Fraudulent Charges - Misuse of Personal Details of people of use their service.

They created a fake booking under my name a month later then I actually used their service and asked me to pay RTA fines - which were non existent.

Careem’s car rental service “Swapp” has been a terrible experience for me. During my first booking, the car was delivered 30 minutes late, and for my second booking, they were 40 minutes late. This shows a complete disregard for their customers’ time. Even after constant follow-ups, nobody seemed capable of resolving the issue. What’s the point of selecting a delivery time slot if they can’t stick to it?

The delivery window is already two hours, yet they still can’t deliver on time. The service is consistently delayed, and they lack the ability to properly handle frustrated customers. Even their contact center is unhelpful, repeating scripted responses that only make the situation more irritating.

To top it off, their refund process takes seven days, which is completely unacceptable. I will never book a car with this company again. Worst experience ever!

What a terrible rental company and employees. No respect at all for the renters, they just let you wait for hours in the bright sun with children. When returning the car, I was contacted 4 times that they could not find the car anywhere. SCANDALOUS, never again for me. People, the only positive thing these guys have is no deposit, but Sunny has that too! Good luck

A great digital seamless experience - this is such a great option as an alternative to car ownership in Dubai, or at least delay buying a car until you either have the finances yourself or until you build credit history - for new comers to Dubai this is the best option - they have a wide variety of cars from economy cars, to mid range SUVs to the extreme luxury - would highly recommend their services

Disgusting service. First of all they took the money from my account the day before, then on the day of the booking they claimed they didn’t receive the money even though I showed them the proof of payment and bank log. They then said they will return the money who knows when but just pay again now, so ofcourse because im in a rush and I should be at the road I decided to pay again.

Anyway, after making the second payment they realized that actually they need to prepare the car for me, taking more than one hour to prepare it and at the moment I am still waiting.

Overall, disgusting service, poor customer support, and by far the worst rental car service I dealt with in the UAE

We used this car rental as a swap from Careem. However, even though I paid by card online, the payment was not processed. This car rental is absolutely terrible. We were forced to pay by card twice and even after payment we were made to wait over 1 hour, Their attitude is very rude and we will NEVER use this car rental again. DONT use Careem rental ( Swapp)

TERRIBLE!!!!! Both my husband & I had a long term lease. Needless to say the urgency with this company is dismal there is no response for roadside assistance if you contact them outside of 'business hours" & when they do eventually get back to you we had to wait on the side of the road up to 3hrs. When booking a fault with the vehicle you can email, call, watsapp & they say they will get manufacturer to contact you which never happens... Fines incurred by their lack of assistance due to indicator not working caused a financial burden that they were not even willing to compensate for....also their prices are about AED300 higher than market so do your research before you entertain this place they have no empathy for customers

Absolutely terrible. Two hours late on hand off and lied about the hand off being only one hour late. Now with the return of the car it's the same story. It's an overpriced service run by people who have no idea what's going on. I don't know why a company as respected as Careem associate themselves with such a company. There's multiple other car rental services in the UAE with better prices, mileage allowances that are on time and friendly.

If it were possible to give 0 I would.
The cars they loan are unsafe: a month into my lease and the service light and 4 warning lights are on.
I was charged 620AED plus 75AED processing fee: when I then enquired as to what this was for, I was told "a traffic violation". I have still received no information on what my supposed traffic violation was, yet I was charged the money almost 3 weeks ago.
Swapp are liars, cheats and not to be trusted.

Not good, I asked for the car at 11:00am and they delivered the car at 10:50am.

Car was too clean , had a smell of air freshener

I should not even give one star.BEWARE THEY ARE LIAR AND FRAUD. They are liar and cheater. Before I rent car I clearly requested to add additional insurance, which they call it SCDW. They confirmed it was added. I confirmed two times and they said it was added. and when I asked them 2 days before returning the car because I have not been charged for insurance yet and when I ask them when will they charge. they said it is not added and they told me that they called me to provide my home country license and I did not provide. In fact they don’t even call me. When I check with the customer service via app , one staff told me they will add it immediately then one day later they came up with nonsense reason and they said I am liable for the damage . I clearly stated before renting the car that I want to add additional insurance and they clearly told me that it was added . Then they twisted everything and make a lie. Please never rent car from them. They are liar and fraud

Another car rental company that rip you off when you return the car back to them!
They tried to tell me there was a mark on the side of the car which I had done. Luckily I had proof that this mark was already there and so they couldn’t charge me. Then they charged me 260AED for cleaning when the car was spotless as I had it cleaned a week before. Defo wouldn’t recommend this company

Do not deal with this company at all they deducted 4000 aed then asked for documents and then just cancel without any clear justification and tell me they will refund in 5 to 10 working days.

Rented 2024 Mazda CX-5 under bookingID: 1000065370 on 2024-02-17 till 2024-03-17.
The pickup was smooth. Actually the car owner is Thriffty.
Once I decided to return the car early, I was not able to pick early return date in Careem app (no such option at all). Contacted support helpdesk via email. Agreed to return the car on Saturday, 16 March 2024 while the official return date was Monday, 18 March 2024. What went wrong then:
1. No one came to pick the car on 16 March on agreed date and time between 3 and 5 PM though I was waiting at home. I need to change my plans to stay at home to pass the car. Anyway the call center support called me the next day saying I didn't pick the phone, but email support confirmed the mistake on their side.
2. The swapp page on Careem app automatically extended the rent, but I didn't do anything and was sure early return via email support is enough
3. I was charged 303 AED due to extension I didn't ask. Later they returned the funds.
4. A month after return I was charged 100 AED for missing fuel. The funny part is that I received the car with 50% tank full, but returned with 100% full, and got charged for the whole tank.

Will never deal with SWAPP again and regret I ever provided them my bank card details.