Swapp Reviews 72

I was trying to get a rental car and was kind of struggling until I was contacted by a man called Manuel he kindly walked me through what to do step by step and was very helpful,

I really liked my experience with swapp, they made my stay in uae a perfect one

I have been in contact with them even before having the car booked and they assisted me with all details needed,they have the best customer support

They were always updating me for when the car would be delivered

A total rip off. Avoid at all costs.

Had a really bad experience with swapp. Charged me for a damage that not there when I gave the car.

I feel compelled to share my terrible experience with Swapp Car Rental in order to warn others about their deceitful and dishonest practices. I recently rented a car from Swapp, and my encounter with them has been nothing short of a scam. I rented a car from them for two days while my own car was in the mechanic's shop. On the day of pickup, the driver who arrived to collect the car failed to inspect it for any scratches or damages as he was supposed to. Instead, he immediately focused on the boot and removed the cover, revealing a filthy and damaged tire below the boot cover. He questioned me about it, and I clearly stated that I had nothing to do with the tire. He nonchalantly shrugged it off and left. To my surprise, days later, I discovered that AED 575 had been debited from my credit card for the alleged damage to the tire. I immediately contacted the driver, but he conveniently pretended not to understand or speak English. Frustrated, I reached out to them via WhatsApp, and they provided me with phone numbers to call. However, when I called, they simply told me that I had no evidence to prove that the damaged tire was already in the car. Ironically, they themselves had no evidence to support their claim that I had caused the damage. If you are a UAE resident, be extremely cautious when dealing with Swapp Car Rental. They seem to have a particular agenda against customers, as they will go to great lengths to exploit and deceive them. However, if you are not a resident, they will conveniently inform you of a supposed road fine that you are liable for. This is nothing more than a ploy to extract additional money from customers. My experience with Swapp has left me deeply disappointed and convinced that they can NEVER be trusted. Their lack of transparency and integrity is evident in their dealings. I strongly advise anyone considering using their services to think twice and explore other reputable car rental options. In conclusion, I urge everyone to steer clear of Swapp Car Rental. Their dishonesty and lack of integrity are evident in the way they conduct business. Trust me when I say that they can NEVER be trusted, and it is in your best interest to avoid them at all costs. There are plenty of other reputable car rental companies available that prioritize customer satisfaction and honesty. Please take my experience as a cautionary tale and save yourself the trouble and frustration of dealing with Swapp Car Rental.

TELLING LIES
I rented a car for two days and on the day of pickup the driver came and went directly to the booth and brought out a damaged tire, and then told me I damaged the tire. I was shocked and suprised because I never knew there was tire in the booth and it was not even a spare tire it was just a nomal tire.

I then told the driver I knew nothing about the tire in the booth then the driver replied with just ‘ok no problem it’s fine’ then he left. And after 1 day 525aed was debited from my account without me authorizing it and also 50aed without no explanation they re just claiming for damaged tire.

Am so confused because how come they was a case of damaged tire in the boot which I don’t know of, meaning these guys put damage tires in the boot and later claim you damaged it…..pls don’t do business with this people am stil trying to get my money back.

ABSOLUTE WORST EXPERIENCE AND NOT RECOMMENDED AT ALL!

How can Careem be associated with this? They claim no deposit bit when the car is delivered and even after it is returned they just keep charging random charges to my card. On 2 occasions they charged 200 and when i enquired about it i was told "technical mistake it was supposed to be a refund". Huh? Why charge me then! When the car ia returned, weeks later i get charged for late returns, when it was booked for a month on the app and picked up on time! The charges just keep coming and its not acceptable!

Seriously dont recommend using any part of SWAPP car rental. Pay no deposit is the marketing line, but this is a signup for unlimited random charges on your card!!!!!

Delivery was right in time, the team was communicated transparently. Great experience all together

I want give review about company , they do their best to help me give car as day as i write
Special thank to Abed Al Hamid for do his best

Hi they cheated me without reason
The took rent car amount after that i uploaded my documents after rejected and my amount will refund in 4_5 days!!!!!!!
It's logical what kind of management!!

Worst service ever! Drop off times are delayed and no one updates you and pick up times even delayed and very unprofessional

The car was delivered five hours behind schedule. The provided model did not meet my expectations. Additionally, the car had unclean seats. Despite pursuing customer support daily for two weeks to either exchange the car or at least clean the seats, there were no resolutions. The service is terrible, and the customer support is useless.

Its is now 6:40pm, my car was meant to be delivered between 3:30-5:30. The customer support team is nonexistent and the logistics team is rude and unhelpful.

The lies from this company is wild! My call logs and email chain shows I have connected with them over 20 times today alone for updates and information on delivery. With only 1 call back after 6pm, they are running late. How late, they dont know. Can the drive call me or me them - no.

Would highly recommend that you keep looking for a car rental agency as these people have no idea how to service customers

I am joining the chorus of people who have had an awful experience with this service due to the overpromising and underliving experience:

- I booked a car for a 10am to 12pm delivery on Sunday. After much back and forth I am told at 12:30 that it will be delivered between 2pm and 3pm.
- By 4pm the car is still not delivered and the customer service stop responding to my emails and chat messages
- All of this from a service endorsed by Careem and where your money is taken upfront

Scammers. They just stole my money

I am writing to join the number of people to complain about Swapp. They have constantly given me the wrong information, taken money out of my account when they shouldn't have. The list so far is:

- Taken money for a speeding ticket that I had already paid and informed them about a week earlier
- Money taken for petrol while they insisted on taking the car for a service. After the service the same car was returned with no new contract.
- Reneging on a discount which suddenly is only for one month, despite nothing being stated on the app.

Sick of reaching out to the customer service team and getting next to nothing. I have asked several times to speak to someone in charge in order to complain. Been told there is no way. What a way to do business. Go with another company. Plenty to choose from.

I had the most pathetic experience with their service. I used Swapp assuming it's a reputable service offered by Careem but they cheated me twice.
Firstly, they sent cars that were close to broken with dents, scratches and in very poor condition.
Secondly, they charged me two times for an auto-renewal when I had asked for a return nearly one week prior. After complaining, they still continued to charge me once again.

Our experience with this car rental was terrifying. The car broke down the same day we got it, endangering our life. Their 24/7 assistance didn't respond, leaving us stranded. After multiple calls and emails, they blamed the supplier's absence for the delay. They offered a worse replacement car and charged us for rental, delivery, and parking fees. Their excuses and lack of quick action are unacceptable. This is the worst service we've faced. They care more about money than safety. Avoid this rental service to protect your safety and money. We're not the only one in having a bad experience with this company. Don't let them continue these practices. I'm disappointed in Careem's association with them. Stay away from this company by any means!

They defraud people and keep deducting money unjustly

I rented a car through Careem thinking that this was a reputable platform. Within minutes of paying I was called by someone (I thought it was one of those scam real estate calls) saying that I needed to pay extra as I hadn't booked through their website. Please avoid - this is not reasonable behaviour and will make you stressed and take your money.