Jolse Reviews 

Yo realize dos pedidos el mismo día hacia Mexico y fue un envió gratis así que dividi mis 4 productos en dos paquetes para tratar de evitar los costos extras que dicen a veces suceden cuando pasa de los 50 dolores por paquete (o eso es lo que había leído). En la pagina de rastreo de EMS las actualizaciones fueron rápidas y decía que en 3-4 semanas mi paquete ya estaba en la ciudad. Sin embargo no ocurrían actualizaciones de por donde llegaría o si lo habían detenido asi que envie correos a la pagina y siempre me respondieron muy amables, me dijeron que realmente mi paquete aun no había salido de corea, pero la pagina al parecer por error lo actualizo de esa forma. Finalmente en aproximadamente 2 meses desde que hice la compra llego mi paquete por correos de Mexico, no pague nada extra y en el paquete ponen que tiene un valor de 5 dólares, supongo para evitar retenciones en aduana. La verdad si seguiré comprando con anticipación de al menos 2 meses jaja para que lleguen mis productos debido a que siempre hay descuentos, y sale mucho mas barato que comprarlo aquí en Mexico, por lo menos unos 300-400 pesos menos por producto.

I made a purchase at Jolse when they were having a promotion of a one day only free shipping. I have then emailed customer service asking where my package was because it was taking a bit too long for it to arrive.
approximately 3 weeks since purchasing date.

They told me to track it, which I did but the tracking information was showing no recent updates. Customer service reassured me that it could take up to 45 days to arrive. I digressed.

on the 9th of June, I called my local post office on two separate occasion (Same day, 2 hours apart) asking why is my package taking so long to arrive since I have paid my custom clearance tax which cost 246sek because I wanted to confirm the issue with different customer service agent.
I was then informed on those occasions that my parcel was SENT BACK on the 7th of June, even though I have NEVER received any notifications.
(Note through door for pickup)
I was immensely upset and I reached out to Jolse.
They just say read their return policies and regardless of what happened, they will not refund me. They take no responsibility.
That package of mine was worth 1k. It might not be the "most" for my skincare online purchases but it definitely isn't a small sum either.
This is tremendously upsetting. I know one might argue since it is their policy, " too bad", it's not their fault right?
But put yourself in my position. Their cold replies are just so unwarranted and they absolutely refuse to help me dispute this! Horrible! I never once got my packages sent back due to failed delivery (Fault on my part for not picking up) and trust me, I BUY A LOT.
This is the first and Jolse absolutely will not assist in this even though it wasn't my fault!

I will never eveeer buy from them ever again!!

I have only purchased from them once and it was a good experience (after having a horrible experience with Stylevana). Prices were decent, samples were a generous amount. And it arrived super quick. They said it would ship in 5 days or less, it sent in 2 days. Shipping (To Canada) was quoted 14 days, it arrived in only 4 days! I had heard that coming from Korea duty/customs can be expensive coming into Canada, but I did not get charged anything.
I had no need to contact customer support so can't comment on how they are in that regard. I have tried pretty much every single online kbeauty store that ships to Canada, and Jolse was by far the best experience of them all. I will definitely shop with them again. The only reason I didn't give 5 stars is because their selection is slightly smaller than other places, there were a couple items I wanted they didn't carry, but their stock was still good IMO.

CANADIAN BUYERS, BEWARE THIS COMPANY. You will lose money!
Against my wishes, Jolse upgraded the shipping method to DHL for no valid reason. The parcel was not too heavy (very small parcel with like 7 small items such as a lip balm). I could take DHL, I had free express shipping BUT decided to take Canada Post given the fact that DHL charges customs and extra processing fees which can easily lead to 1/3 of your order. I reached out to them asking why they did it. They wrote back stating it was too late and given their policy they will not assist me. THEY UPGRADED IT. I THEREFORE DID NOT GET WHAT I PAID FOR. Feels like a scam to me, or at least THE worst customer care ever, I will not buy from there again. Yestyle has cheaper prices and isn't a scam. Therefore I'll buy from there instead, they also ship with your prefered method instead of adding extra cost to you. VERY ANGRY.
I went to DHL to calculate the extra fees... Around 45$ CAD for and order of 98$ US. Ridiculous.

I live in canada and not every korean skincare is acceptable actually very few in Montreal. I discovered this website a year ago and been ordering since and no problem it usually comes within a week or two but this time i ordered and i got my package in 2 days!!! Beyond impressed! Also once an item arrived open and it leaked and the company sent a new one. I recommend 100%

Super site très fiable , je suis ravie de mes commande☺️
Le service client est très réactif et compétent.
Je recommande énormément ce site fiable.
Néanmoins il est dommage d'avoir des frais de douane , mais le site n'est pas responsable de cela☺️
Merci JOLSE je suis ravie de mes commandes 🌺🌹

My friend and I live in the same neighborhood. I ordered my stuff before they did. They received theres in 4 days and I am still waiting 3 weeks later. Does not make any sense.

THERE delivery is so slow. i'm frm portugal .I'm Very disappoint with there service, It's been more thn 1 mnth bt i still can't get my products 😥.also can't cancel or refund

I’ve ordered from them twice now and everything is amazing. The costs are low compared to other sites the items are always packaged well and I’m given a TON of free samples. They even sent me some full sized products for free. The shipping is super fast with express shipping I get my stuff within 3-7 days. And if your ordering a lot the express shipping is free!

Jolse is my number 1 k beauty online store. They have reasonable prices and free delivery for just over $49. This makes me purchase more especially during seasonal sales and big discounts they offer. Their delivery was always guaranteed. I even received my items less than two weeks. Five star ratings overall especially communication and organised route of delivery and items purchased. Thank you for the freebies too.

Super kind custmomer service, never had an issue with them. The only reason I am not ordering much, is because of the customs are very expensive, but its not their fault. I have ordered previously at least 30 times from them. They are generous with samples and gifts on your order :) Never had an issue with authenticy of the products, never.

Terrible terrible Customer Service! I keep getting the same generic answer which was probably copy and pasted each time. My questions were not answered at all.
I had a problem with the delivery of my package and the delivery service made a mistake and returned my package to Jolse and they mistakenly noted that I had rejected the package (which I did not!). I was at home all day awaiting that package. For the return I didn’t receive a shipping number and I am supposed to inform Jolse about the return of my package to receive my refund. How am I supposed to know when my package is returned? I have to pay both the delivery and return shipping costs which is not my responsibility at all because I did not even receive my package nor even had the chance to reject the package myself. I’m assuming that I will not receive any refund at all due to the incompetence of the Jolse Customer Service. I was a loyal customer and ordered multiple times from Jolse. This will be the last time. Never again!

Honestly, I've never encountered such unprofessional behavior. Terrible, terrible customer service. They are just unwilling to cooperate on solving continuing problems. At the end you only lose money and your nerves are broken.

Delivery was very slow to the UK. I placed my order on 11th Nov, it shipped on 21st Nov and it arrived on 22nd Dec. It was stuck in customs with Royal Mail for a month, likely due to the strikes and delays. Nonetheless, it arrived well packaged and with 3 free samples. I suggest placing an order well in advance, before your skincare runs out, as it's uncertain how quickly it will arrive. Jolse states it takes around 15-45 business days, but during promotion periods (when I ordered), it can take longer

Jolse sent me a fake Troxederm repair mist, and I flagged that it was fake to customer service since I’ve previously purchased the product from other reputable vendors. They assured me I was wrong, and so I tried it and it smelled nothing like the original product and had no benefit on my skin. When I notified them that I still believed this was fake and needed to return it, they told me I couldn’t return it because I opened it…but I only did that because they lied to me about it’s authenticity. They’re selling fake products!!! This is so dangerous! Beware!

Passade på att shoppa under blackfriday, då det var fri frakt (glöm ej att tullen kommer att kosta). Paketet kom inom en månad och inget fel med produkterna. Fick med en massa extra tester så det var ju kul. Enda problemet var att de stod att det skulle slicka ut en mail när paketet hade skickas inom 5 arbetsdagar, men fick aldrig något.

I have ordered from Jolse many times over the past few years and it is always delivered quickly and the products are authentic. My only issue is that every time I order, I request no samples (they are wasteful, I never use them, and I don't want to risk getting something with ingredients I'm allergic to). Every time, they tell me they can, then I receive the package and it is filled with samples. I have since switched to other stores that do remove the samples and/or don't use as much plastic in their packaging.

He comprado cosmética coreana en la página de Jolse, en un primer momento después de comparar en varias páginas los gastos de envío que más me convenían, decidí comprar en esta página por primera y ahora sé que última vez, el servicio es tal y como describe la página pero al llegarme el paquete por correos me avisan en la puerta que hay un pago de aduanas y cuál es mi sorpresa que lo que supuestamente me había ahorrado lo he pagado de más con creces… 30€ es,lo que me ha cobrado correos sin factura y sin previo aviso, por lo que no he podido rechazar el paquete ya que si no, pierdo el pedido ya que en su página web Jolse lo advierte, que no se hará cargo de los posibles gastos de aduana. Por otro lado, correos me acaba de enviar la factura por email y cuál es mi sorpresa al percatarme que aquí todo el mundo saca tajada, por el simple hecho de entregarme el paquete y cobrarme Los aranceles de aduanas, por cierto sólo en efectivo, nos cobran un concepto de total suplidos de en este caso 18,64€ que justifican por la gestión de cobro al cliente de aduanas, increíble! conclusión, si vais a pedir en esta página tened en cuenta los posibles gastos a la llegada del paquete de aduanas y decidid si estáis dispuestos a pagarlos…

Amazing experience! It was my first time using jolse, my order arrived in less then a month. It was packaged well. The amount of freebies I got was unreal. Products are authentic and from South Korea. Can't wait to order again 😊

Ho fatto un ordine a giugno e ad oggi mai ricevuto, ho dovuto contattarli con non pochi problemi e mi hanno detto che il pacco era stato spedito( se anche non fossi stata in casa dovevo trovare il tagliando che lascia il postino per ritirare in ufficio postale) quindi dovevo contattare l’ufficio postale dove mi dicono che il pacco e’ in giacenza da loro. Mi reco in posta e mi dicono che il pacco e’ stato mandato indietro. Scrivo mail al sito e mi dicono che e’ tornato al mittente perché non ho ritirato, certo se avessi saputo o avessi ricevuto un avviso mi sarei recata prima a ritirarli. Dopo svariati giorni riscrivo e mi rispondono che hanno pagato le spese di spedizione per riavere il pacco. Mi incazzo e scrivo di nuovo che voglio il mio pacco! Niente, ad oggi non ho ricevuto nulla, sicuramente avrò perso poco più di 50 euro, ma loro hanno perso una cliente!!!