Jolse Reviews 

Ordered a lawn cart did not receive instead got a cheap scarf. Basically ripped off for $80.00. Do not do business with these people

Ho approfittato della spedizione gratis del 14/09 e ho comprato una palette scontata (15.99$, ho pagato con la carta 15.98 euro più 18 centesimi per il cambio valuta). Il 21/09 l'ordine è stato spedito, il 28/09 è arrivato a Milano ed è rimasto fermo in dogana e il 6/10 mi è stato consegnato a casa da poste italiane (ho pagato 4.75 euro di dogana). Il pacco era impacchettato bene, c'erano 3 campioncini dentro (ma veramente piccoli...) e la palette era perfetta, però personalmente non credo comprerò più da jolse perchè non conviene nè per i tempi di spedizione nè per i soldi. Tutti dicono che questo è il sito più conveniente perchè le cose costano poco, ricevi sempre tanti campioncini e i tempi di spedizione sono brevi, ma io non ho riscontrato nessuna di queste cose. Partiamo col dire che il sito non è molto rifornito e ci sono pochi prodotti che mi interessano. Ci sono sempre molte offerte, è vero, ma considerando che i prezzi sono in DOLLARI e io pago in EURO va a finire che piuttosto che risparmiare sulle cose, le pago di più considerando anche che poi bisogna pagare quasi sempre la dogana visto che non fanno pagare l'iva sul sito (ho letto che alcuni non pagano la dogana anche se fanno un ordine enorme e credo che questo dipenda meramente da quanta fortuna hai, però io per una cosa piccolina ho pagato tanto...); i tempi di spedizione sono uguali a quelli di tutti gli altri siti perchè sia per jolse che per stylev*na ho dovuto aspettare quasi un mesetto e con quest'ultimo almeno non ho dovuto pagare la dogana, quindi se avete bisogno subito del vostro pacco è sempre meglio comprare dai siti europei che ci mettono molto di meno (anche se purtroppo non sono molto riforniti). Per quanto riguarda i campioncini quelli che ho ricevuto fanno pena, quindi detto questo e confrontandolo con altri siti dove ho acquistato e mi sono trovata bene, io non ve lo consiglio. C'è decisamente di meglio.
Se mi viene in mente altro aggiorno la recensione.

My experience with Jolse was amazing! At first I thought it would take 1 month for my order to arrive. I've placed my order September 20th & it arrived in the UK, October 3rd (free express shipping through fedex). My order was worth £106 & about 2.5 kg, wasn't hit by customs, I don't know if it's just luck but I was ready to pay just in case any customs fees occur (it was clearly written on their website policies as well).

The amount of freebies they give was unbelievable, usually I order from a korean beauty store in London but they only give about 2-3 small sachets of free samples, but will Jolse I think I received about 20, plus they gave me a small face cloth, scrunchie & a pair of socks.

Products are authentic & from South Korea 😊

I will definitely buy from Jolse again & I will only buy my k beauty products from Jolse (I can't believe how much money I wasted on K beauty prods I bought locally) 😊😊😊 Thank you Jolse, it made me so happy.

I can't wait for my next haul 💟💟💟

I've been ordering from Jolse multiple times a year for at least five years now. I love the range of products and brands that they stock, and all very reasonably priced with frequent sales and discounts. Orders usually ship really quickly and express delivery arrives within a week. When I've needed to contact them they usually respond very quickly too.

Great overall experience for a first-time purchase from Jolse. I was initially sceptical about ordering from a different site than where I usually get my K-skin care but I'm pleasantly surprised. The order was quickly dispatched and arrived in a couple of weeks. Everything was packaged carefully and full of samples. They do stock brands I can't find anywhere else so will be shopping from there again for sure.

Très bien dans l'ensemble et vraiment pas cher. Livraison super Express mais.... flemme de payer des frais de douanes à chaque fois.
Je suis passée chez jolse parce que c'est pas cher et rapide mais finalement je préfère 1000 fois mieux commander sur stylevana et patienter 1 mois pour ne pas payer de frais de douanes parce que là.... payer 126 euros de frais de douanes pour 500 euros de produits : ça pique !

Wegen der guten Preise habe ich hier meine Kosmetik bis 2024 gehamstert. Es waren 19 Bestellungen und bis auf eine, die geteilt wurde ( 2x 6 € Servicegebühr) einfach super. Haltbarkeit der Produkte über 2 Jahre.
Zuverlässig und bei Secret Deals unschlagbar günstig.

Die Sendung braucht bis zum DHL - Depot ca. 7 Tage. DHL braucht dann leider weitere 14 Tage bis sie aus dem Quark kommen.

Bitte beachten das die Steuer und 6 € Servicegebühr von DHL draufkommen.

Would rate zero if I can. The customer service just ghosted me after promising my refund they never followed up because I never received my item and it was shipped back to them so essentially they took my money and ran. Terrible terrible

Great experience recently! I had purchased from them years ago and everything was great. It's the first time in about 2 years since i purchased from them and they are still great. Shipping from Korea to the US took about 2.5 weeks. Products were just as described.

It was amazing overall. Everything was packaged nicely and in it's own packaging. It arrived within 3-4 days which I was super surprised about and didn't have to pay any customs fees. (I live in Canada) They constantly have sales so usually the prices are lower/the same as other korean websites. This site is really reliable and everything we got was legit and amazing. 10/10 would order from again and recommend to others

This was my first time ordering with Jolse. I was a bit worried with the delivery/ customs clearance process, but everything went smoothly. My query and request before and after ordering were answered promptly (I used both email and the 1:1 function). They used DHL Express to Austria. Took less than 5 working days for my package to arrive. Jolse is generous with samples/ free gifts, including socks (I like the socks, they will be good for summer). And yes, I’m aware of the VAT and customs-related fees for Austria. The amount was in line with my own estimate. I’ve paid these through DHL who deals with the Customs office on your behalf. Overall, happy with my experience. If they have more choice of products, that would be great.

Jolse is the one stop shop for all things K-beauty.
They always have offers and deals, my favourites being free shipping and buy 1 get 1 free.
A lot of the time pricey skincare products are sold at a discount.
My purchases have always arrived in good condition.
And most importantly, they ship anywhere on earth.

I used to order from STYLEVANA (which was a big mistake please don’t order from them) but happened to have an issue with my parcel (my parcel was stuck in HK since the 08/12/21 and I had to spam them to get a refund start of February 2022).

After this unfortunate event and me needing my skincare products I had heard of JOLSE since 2019 but never placed an order because of the small amount of reviews but I decided to give it a try and let me tell you : STYLEVANA could not do the amazing job JOLSE does. Whether it’s customer service wise (their reply are always super fast and clear), shipping wise ect….

I live in France, it took exactly 13 days for me to get my parcel. I didn’t had to pay any extra fees and everything was well wrapped in bubble wrap. JOSLE also include a lot of samples which is awesome if you want to try new brands before buying the full size. I will from now on only order from JOLSE!

I purchased enough to get free express delivery and it was so fast! Very happy with the efficiency. All of the products arrived safely and I did not notice any of them looking 'fake' (which I was a bit worried about as a first time customer)
The only problem was that one bottle of mist leaked. But I contacted customer service and they gave me a partial refund really quickly. Only a small volume of mist was gone and other products were not affected so I would say a partial refund is reasonable.
They have limited time promotions and you can find many popular products there at great prices.

I already ordered 3 times - so far so good! Also a lot of samples as a gift!

Wonderful, everything was well packaged and arrived in perfect condition. Lots of freebies. Free express delivery with tracking number. Just wonderful!
Can't remark anything on the customer service since I haven't had the need to contact them.

Everything was perfect. Great prices, wide range of products - I was particularly interested in korean haircare and they have an amazing selection. It only took 1 week to arrive to the UK, with standard shipping, even though the website said it might take up to 45 days. It took a few days to get the tracking number, but then overnight it arrived to Europe and it was ready for delivery. No extra taxes, shipped with FedEx. Everything was really well packaged with a lot of bubble wrap in a compact box, and they sent so many free samples as well. I know where I'll buy all my skincare from now on!

I bought couple of mascara and I got dried out items that I can not use. I tried to address it with them and send several emails to their customer service with no response. Their customer service email is on regular gmail which is suspicious and really does not give them a lot of credibility. So be aware, but I will not recommend that site unless you are OK losing getting products that do not meet the quality

Very happy long time customer of Jolse. Aside of a few clunky translations the website is easy to use and with categories you can quickly find what you're looking for.

The range of products could be larger, but it's still a nice selection and they do carry most of the popular and well-known brands. The prices are reasonable and on par with most other sellers. They also offer many different types of discounts and sales - because of them, I had about 30% shaved off from the total price of my latest order. An additional selling point for me is the free gifts (most often sample sized products) many SK cosmetics sellers send out. They're a great way of discovering and trying out new products you might like, and Jolse is known to be very generous with them.

My most recent order was a bigger haul of cosmetic and skin care items, so I got free expedited shipping. It was very fast - I live in a small village far from cities, yet even with the busy xmas season I found the parcel at my door within 5 days of placing an order (original delivery estimate was 11 days). Everything was carefully bubble wrapped and I got all the things I ordered, plus a huge pile of freebies.

Before ordering I contacted the customer support for questions and to make a special request regarding my order. I found them to be helpful and friendly, they replied quickly, and my request was kindly accepted even though no way obliged to and it caused them little extra work. I'm surprised so many people are commenting they can't reach customer support. I had no problems (sent multiple messages and got quick response to all in SK morning time), but I used the site function instead of emailing, maybe that's why? That's what they recommend on their contact page too.

Possible point of improvement I see concerns the shipping information. Despite turning the notice board over, I had no clue who delivers my order or how long it takes before the parcel was handed to DHL. I'm sure having options and even rough delivery estimates listed clearly would be useful to customers.

I'm sure someone will judge this too as a paid advertisement but whatever. Sincerely just never had a problem with this store.. Then again I always check what I buy when it arrives, not weeks later, and am readily aware of the customs laws in my country. I also don't expect a cosmetics retailer to refund me for the YMMV experience when it turns out items I decided to buy don't work for me.

THEY SENT ME SHATTERED GLASS AND WONT REFUND!
Do not order from Jolse! I have been a loyal customer for YEARS back when they first started up and never asked for any type of refund. I ordered a banila co foundation and from the outside the box looked completely fine and they packed it with bubble wrap. Everything else in my order was fine and nothing shattered so having ordered in bulk for free dhl shipping, I waited until I finished my current foundation to use my new one. When I looked inside the box, it was soaked in foundation, the bottle was completely shattered, glass shards everywhere. It was completely unsalvagable. I showed them pictures and they said "policy says 2 weeks, sorry no refund". Having worked customer service myself this is absolutely ridiculous. Plus it takes weeks for the order to arrive from Korea in the first place?? If any glass bottles were shattered I would look into how it was packed by the product provider and ask questions first. I am also so sad because I liked Jolse's selections. However, I will never shop here again. There is no reason why customers should have to shop from a business that blatantly doesn't care.