I was bought a LOC8 key organiser as a gift but once I started using it I realised there was an issue with the screw mechanism which was affecting how well the product was working overall. Once we c... Toon meer
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Lees wat reviewers zeggen
I'd reached out because a charger and wall plug weren't working; (this is amongst many that I've bought for myself and my family). Support responded within a couple of hours and helped me trouble shoo... Toon meer
Ordered a 3 in 1 charger based on reviews and the appearance of quality. Liked most tired of travelling with three cables. Product is top quality. Does not come with a wall plug. Only after coming ba... Toon meer
My experience with the service team was amazing. They had a quick response time and fixed my issue within not even 5min couldn’t ask for better service. Thank you.
Bedrijfsgegevens
Geschreven door het bedrijf
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contactgegevens
39899 Balentine Drive, 94560, Newark, Verenigde Staten
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4,4
Uitstekend
2K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Exemplary customer service 🙌🏽
My experience with this company has been next level. I asked for help with a simple issue and they went above and beyond to solve it the same day. Very few companies do this. Super impressed!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
17 december 2025
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
We appreciate your amazing feedback! We're happy to hear that we exceeded your expectations by resolving your issue so quickly. It's great to know you had a next-level experience with our support.
Quick shipping and great product!
24 november 2025
Antwoord van JOURNEY OFFICIAL
We're happy you received our product quickly and that you love it! Thanks!
The desk pad is great—it’s made of…
The desk pad is great—it’s made of good-quality material and the design is really nice. However, I do wish the charger cord was longer; it feels a bit short.
25 november 2025
Antwoord van JOURNEY OFFICIAL
We're happy to hear that you appreciate the desk pad's quality and design! We appreciate your feedback regarding the charger cord length and will consider it for future improvements.
Excellent customer service
Excellent customer service; replaced my charging station even tho it had fallen out of warranty and even threw in a journey adapter to hopefully prevent future problems.
25 november 2025
Antwoord van JOURNEY OFFICIAL
We're happy to hear that you received excellent customer service! We appreciate your positive feedback regarding the replacement and adapter to prevent future issues. Thanks for sharing.
Antwoord van JOURNEY OFFICIAL
Thank you for your feedback. We appreciate it.
Customer service is 100/10
Customer service is 100/10. Answering on instagram and replying my emails on a Saturday night to update my shipping address!! This is highly appreciated
13 december 2025
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
We're happy to hear that our customer service met your expectations! We appreciate you taking the time to recognize our team's dedication to promptly addressing your needs, even on weekends.
Antwoord van JOURNEY OFFICIAL
We're happy to hear that you received your order quickly and that you found it to be of good quality. Thank you for your feedback!
Best Customer Service EVER!!
My experience with ‘JOURNEY OFFICIAL’ was excellent, far beyond expectations. After my order was inadvertently returned to the company by Royal Mail, a replacement was immediately sent, no waiting until it was received back by them. Communications were first class. This company truly has customer service at the heart of their business. I would definitely recommend.
10 december 2025
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
We're happy to hear that your experience was excellent. We appreciate your positive feedback regarding our customer service and are glad we could resolve the Royal Mail issue promptly. Thank you for recommending us!
I love all of my chargers
I love all of my chargers. They are a perfect solution to many chords and connectors!
22 november 2025
Antwoord van JOURNEY OFFICIAL
We're happy to hear that our chargers offer a great solution for your connector needs. Thank you for sharing your positive experience with us!
Yours is one of the least easy to work…
Yours is one of the least easy to work with sites I have ever encountered!
11 april 2025
Antwoord van JOURNEY OFFICIAL
Hi Stephen,
Thank you for your feedback. Upon following up with our team, we have confirmed that your issue has been resolved. We apologize for any inconvenience caused and look forward to serving you in the future.
I Love This Charger!
I absolutely love the Journey Charger. The only thing I was disappointed is that the watch charger did not pop up like it does in the video. Other than that, I find it much easier to use (only need one plug) than having to find a plug for each individual item.
13 mei 2025
Antwoord van JOURNEY OFFICIAL
We're happy to hear that you love the Journey Charger and find it convenient. We appreciate your feedback regarding the watch charger not popping up as shown in the video. We'll look into this. Thank you for your review.
As I stated before leather is good
As I stated before leather is good, but when you use compression for multiple cards the leather will expand and the cards will move, as they already are after a month or so. Took 1 start off due to the fact they keep pestering me wanting me to change my rating. The money clip feels pretty solid still. The the folks also is still holding. We'll wait and see.
20 november 2025
Antwoord van JOURNEY OFFICIAL
HI Marc,
We appreciate your feedback and are sorry to hear about the card movement after a month. We'll review our card compression design. We also apologize if our follow-ups felt excessive. We value your insights as we improve.
Customer service was excellent and…
Customer service was excellent and prompt!
10 december 2025
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
We are happy to hear that you found our customer service excellent and prompt. Thank you for your positive feedback!
Outstanding Service
You can tell how good a company is when there is a problem and how they deal with it.
My experience was great - I usually only buy from Amazon because I know if there is a problem I can return - Journey are now a company who I can trust to do the right thing and that means I can order from them with confidence
Well done - very happy customer!
6 december 2025
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
We appreciate your feedback and are so glad to hear about your positive experience. It means a lot to us that you trust us to do the right thing. We're happy you can order with confidence!
Still waiting for shipment
Still waiting for shipment. So as of today, you haven’t done well.
19 november 2025
Antwoord van JOURNEY OFFICIAL
Hi Claudia,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
So portable and easy to pack!
18 november 2025
Antwoord van JOURNEY OFFICIAL
We're happy to hear that it's so easy to bring along! Thank you for your feedback.
Antwoord van JOURNEY OFFICIAL
Thank you for your feedback and your kind words.
Antwoord van JOURNEY OFFICIAL
We're happy to hear that you liked it so much you purchased another one! Thank you for your positive feedback and continued support.
First class customer care.
I have bought several wallets from Journey over the years and always been happy with their products. I had the pleasure of dealing with their customer service team regarding a recent purchase, I found their support and response to be exemplary, my question was resolved very quickly. I will definitely be purchasing more items from Journey. Thank you for the excellent customer service.
8 december 2025
Review zonder uitnodiging
Antwoord van JOURNEY OFFICIAL
We're happy to hear that you've consistently enjoyed our wallets over the years. We appreciate your kind words regarding our customer service team and are so glad that your question was resolved quickly. Thank you for your continued support; we value your business.
Great product works brilliantly
17 november 2025
Antwoord van JOURNEY OFFICIAL
We're happy to hear that our product works brilliantly for you! Thank you for your positive feedback; we appreciate it.
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