JOURNEY OFFICIAL Reviews 2.215

I was bought a LOC8 key organiser as a gift but once I started using it I realised there was an issue with the screw mechanism which was affecting how well the product was working overall. Once we contacted Journey, their customer care turned out to be top notch. They kept in contact with us, checked in with us, and provided all the details we needed without prompting. We received a brand new unit that I believe they had double checked in advance and it's working exactly as advertised.

While the price is higher than competitors, I can see now that the product quality, form factor, and customer service justify the price.

My experience with the service team was amazing. They had a quick response time and fixed my issue within not even 5min couldn’t ask for better service. Thank you.

My experience with the service team was excellent. They were responsive, addressed my issue, flexible and respectful.

I was dealing with the LOC8 Versa wallet where the leather at the corner was splitting open. I sent photos to the team and asked if it could be replaced. They were quick to reply, and deemed my request was appropriate. I am now getting a free replacement for my LOC8 versa wallet, shipped for free.

Awesome service and follow up. Great products too.

I'd reached out because a charger and wall plug weren't working; (this is amongst many that I've bought for myself and my family). Support responded within a couple of hours and helped me trouble shoot the issue and in the end it was user error on one, but the wall socket was broken which they immediately sent out a replacement ... no questions asked. I can't say I've had that experience with any product before. Highly recommend!

Very good company, great products and excellent customer service. Got many products from them. Dealt with Priyanka , she was able to resolve my query swiftly.

I recently purchased three key organizers from JOURNEY, and one of the units arrived defective. After reaching out to their sales team via email, I was impressed by how promptly they handled my claim. Their response was quick, professional, and genuinely friendly throughout the process.

While it was disappointing to receive a defective product, JOURNEY’s customer service made the experience much more positive. They addressed the issue efficiently and ensured it was resolved without hassle. Overall, I appreciate their responsiveness and commitment to customer satisfaction. Thank you!

Excellent service all around: products; price; and dealing with issues. I have ordered several products and gifted several. Their customer service did right when I was unable to use a product. Email exchanges were very professional and understanding.

Reached out to customer service for a charging cable I lost for my LOC wallet. I reached out to the customer service to purchase a new cable. However the offered to provide one free of charge. I loved the Wallet and getting the cable for free meant a lot. Can't get better customer service than that. They listened to the customer and did everything possible !! Thanks Anjali !!!

Have ordered multiple products, one had an issue after about 4 months and they replaced it, no questions asked. Highly recommended!

I’ve just had a 100% positive experience with the Support Team at JRNY. As other reviews attest, they were responsive and PROMPT to my issue. I would fully recommend this company to anyone who wants to purchase a charging station.

There was an issue with the strength of the magnet on the ALTI LIFT Wireless Charging Desk Mat. it would not hold onto my heavy iPhone Pro Max. Journey were great, I contacted them aboujt it, sent some videos of the issue and they simply sent me a new one. No hassles, no having to return the defective unit. The new one works great and the products themselves are high quality and well designed

Mi experiencia ha sido muy buena. La atención al cliente ha sido muy eficaz. En mi caso necesito otra talla más grande y enseguida me mandaron la etiqueta para la devolución. Compraré más veces!

Outstanding responsiveness from customer service! Need to exchange The product and they were courteous and quick in providing me the steps to get it taken care of! Refreshing :)

Had a problem with the tracker not working from first use. The support team was awesome and supplied instructions (that I thought I followed) that solved the issue. Super quick response. Lesson learnt, I must read more!

great support experience!

Had an issue where the wallet wasn't tracking; customer support was friendly, helpful, and knowledgeable

Quick responses and very helpfull. Would definitley recommend. Helpfull and supportive Costumer Service really adds to the overall experience of ordering from a company. Thank you!

I have purchased a few items (sleeves, mat, chargers), quality is really good, it’s exactly what I was looking for. I had one issue with a charger and they were very fast to answer and replaced it for free.