JOURNEY OFFICIAL Reviews 2.215

I had such an amazing experience with the JRNY team! I had to make a last-minute change to my order, and the JRNY team responded within minutes and handled everything seamlessly. Super quick, helpful, and stress-free. I'm very satisfied with their service!

I was missing the charger for my Loc8 wallet - I had purchased it at the store while upgrading my phone last year. I didn’t realize it was a locator at the time, and carried a locator card in the wallet. I noticed the charge port one day and proceeded to find out what that was about. I was delighted to find the features of my MagSafe wallet, but needed a charging cable. I contacted Journey Official to inquire about procuring one. I was quickly greeted, told my story and within 2days my charger was in the mail to me. They were responsive, pleasant and assured about their product line which was an awesome experience for me. I’ll buy Journey Official with confidence (and knowledge) in the future. It’s really nice to experience old-fashioned customer service again!!!

This product does not hold up for the price. It will just fall open and will not stand up on its own. Cheaper wallets last longer.

Great product and excellent service. I needed another charging cable and was able to sort everything out in one day with a very friendly service team.

Great product. Exactly what I was looking for.

I rarely take the time to write reviews, but Journey truly earned this one.

The customer service was exceptional from start to finish. Responses were fast, clear, and helpful. When I needed a replacement wallet, it arrived within three days. That kind of turnaround speaks for itself.

It’s obvious that Journey stands behind its product and values its customers. The combination of quality and responsive support is refreshing.

Thank you to the team for handling everything so efficiently.

Ordered a 3 in 1 charger based on reviews and the appearance of quality. Liked most tired of travelling with three cables. Product is top quality. Does not come with a wall plug. Only after coming back from travelling and realizing my AirPods when not recharging did I find out I needed a 30W plug, another $30. Product may be too expensive for what you are actually getting.
Frustrating travelling but a lesson learned. Nothing is what it seems these days!!!

Bought chargers for my daughters. One was damaged in shipping and they replaced it immediately after I submitted pictures of damage.
And my daughters love the chargers!

I was waiting for the product to arrive in order to write the review, but honestly, I would not even wait for it because I am sure that it would be top tier quality.

What impressed me, though, was the response time, on a weekend, in the late afternoon, when I received an answer to a question about my purchase. I've never seen such level of customer oriented dedication and support! Kudos to the company! When the Loc8 Versa Nappa leather wallet comes, I'll even post some pictures and rate it again, that's how satisfied I am!

I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products high quality and amazing but so is there customer service support agents ! Thank you so much for always replying extremely fast and always solving any issue or question I had regarding address changes etc

Product:
3x Loc8 key finder 1 black 2 white
2x Laptop sleeve GEN 1

Thank you so much !

Very impressive customer service! Had a faulty part which was replaced no-hassle next day with immediate email responses. Great quality unit, and I'm even more reassured (and would recommend) thanks to how they dealt with this. Issues can always occur - it's how companies deal with them which matters.

The easy application

Had to call them to get my refund after returning an item. Not sure if a one-off mistake or not but be warned.

This is the best customer support I have been experienced.
They always answer very quick and they always solve the case for the customer in the best way.
And, not forget the products, they are also in the top ref. to experienced quality and in use.

Had problems with a faulty unit, but customer support swiftly organised a replacement. Very good experience!

Awesome product..Awesome service..And must say and appreciate the team with their full support for the product and the follow they take consistently ,until the problem is solved ..And also their quick response for the problem solving ..Hats off guys great product and great service

great customer service ordered a product with them over a year ago, item was faulty and they replaced it highly recommend

Excellent customer service-I had an issue and emailed them on a Friday night, I got 6 emails with tips to try and resolve the issue (one of the tips worked). Great product and I have never had such excellent customer service anywhere before.

Received wrong item only option offered was to return and get refunded as item was now out of stock no discount for future purchase or exchange given

Really like their products, nicely designed to fit seamlessly into set ups.
They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt to reply. Within less than an hour, replacement issued email confirmation. You cant fault that. Their team are very nice too