Care free and confident year-round hair! Before Juvabun the most stressful part of my day was how to keep my fine thin hair professionally presentable. Now, color matched perfectly, I no longer fret... Toon meer
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Love your products as you are aware. Probably have at least 10 or more. Excellent customer service, timely delivery and good choices. Your products are by far the best good quality and color m... Toon meer
I will continue to sing your companies praises to many! From someone w PCOS that has hair growth issues (thinning) as well as the benefit of how comfortable and how confident I feel in them has made v... Toon meer
Bedrijf heeft geantwoord
I would give zero stars if that were an option. I've paid in full and still haven’t received my order, and every attempt to get help has been met with silence or completely useless responses. This ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Contactgegevens
Verenigde Staten
- juvabun.com
4,4
Uitstekend
311 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Don't know how many stars to give it. ordered the small messy bun about 2…
I ordered the small messy bun about 2 weeks ago, I love it, so soft and beautiful, perfect color. So I decided to order another one last week. It looks and feels Nothing like the 1st one. It is dry and brittle and feels like strw. It did not come packaged like the 1st one. I suspect a hair iron or appliance was used on the new one. I suspect it was a customer return.
15 juni 2023
Review zonder uitnodiging
Antwoord van Juvabun
Thank you for bringing this matter to our attention. We are sorry to hear that your recent purchase did not meet your expectations. We take quality control very seriously, and we can assure you that all of our products go through rigorous testing and inspection prior to shipment.
We understand your disappointment and would like to make it right. As a gesture of goodwill, we would like to offer you a replacement at no additional cost. If you are willing to provide us with your order details and a picture of the item, we can process the replacement right away.
Once again, we apologize for any inconvenience this may have caused you and appreciate your understanding.
Best regards,
Renee
Love your hair again
This is the second product that I’ve bought. I love them both. My experience was great my ponytail stays on really good. I’ve gotten lots of compliments about it how well it matches my hair, the same with my messy bun, which I’ve had for two years now thinking about getting another extension. Great job in JuvaBun.
13 juni 2023
Review zonder uitnodiging
Antwoord van Juvabun
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our products and that they've helped enhance your hairstyle. We truly appreciate your support and look forward to serving you again soon!
Customer Service
Your customer service responded quickly. I had to purchase replacement "messy bun" and was then offered a discount to purchase the wavy ponytail. That is the item that I was missing in the shipment. Sent an email about the issue and customer service responded very quickly. I have been using your products for about 3 years now. I just love how quick I can get ready for work in the morning.
23 mei 2023
Review zonder uitnodiging
Antwoord van Juvabun
Thank you for taking the time to share your positive experience with our customer service team, we are delighted to hear that they were able to address your concerns in a timely manner. We appreciate your loyalty to our products over the past 3 years and we are thrilled that they have made your mornings easier. Thank you for choosing us as your go-to hair accessory brand!
BEWARE of this company!
BEWARE of this company!! Especially if you need to make a return. They kept my returned merchandise and MY money!! Total scam!
13 mei 2023
Review zonder uitnodiging
Antwoord van Juvabun
We are sorry to hear about your negative experience with our company regarding your return. We take this matter very seriously and it is not indicative of our usual level of service. Can you please provide us with more information about your return so that we can investigate this issue and rectify it as soon as possible?
At JuvaBun, we pride ourselves on providing excellent customer service and ensuring that our customers are completely satisfied with their purchases. We want to do everything within our power to resolve this issue and restore your trust in our brand.
Please don't hesitate to reach out to us with further details about your return and we will do our best to make things right. We appreciate your business and value your feedback.
Sincerely,
Renee
Save yourself $$$ and a huge headache
From their website regarding returns….
“First of all remain calm and know that we will do whatever it takes to make sure you’re happy with your order. If for whatever reason you are not satisfied with your order we will refund you - no questions asked”
THIS IS A BLATANT LIE!!!
I placed two orders. One was never received and they have not given my money back. It’s been 3 weeks since my order. I was not satisfied with the order I received and requested a return. That in itself was a hassle with the company attempting 3x suggesting a replacement. They finally gave me instructions for the return. I want to note the customer has to pay return shipping out of pocket. I followed their instructions to a “t” and sent proof of return and photo of the package. Then they tell me the return will be credited once the warehouse recorded the item. I messaged again when the item was received when I can expect my refund. They give another excuse, the warehouse needs to inspect the return. I was a few days, message them again… they say they messaged the warehouse. I message yet again after the warehouse being in possession of my return for 5 business days. They tell me the sent a message to the warehouse. I got tired of the runaround of not even crediting me of an order I never received and got my bank and the Better Business Bureau involved.
28 april 2023
Review zonder uitnodiging
Antwoord van Juvabun
I apologize for the unsatisfactory experience you had with our company. It is not our intention to cause any inconvenience to our customers. I understand that you have not received one of your orders, and we are currently looking into it to get this resolved as soon as possible. We also apologize for any confusion or inconvenience caused during the return process. We will ensure that this is addressed internally to prevent similar issues from happening in the future. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Fast delivery
Fast delivery. Always quality product. I was amazed the first time I wore my Java Bun!!! I get compliments all the time, every where I go. I always tell them it's a Java Bun!!! I wear mine every day because my hair has gotten unruly and my Java Bun was my saving Grace!!! I wash my hair and let it dry some, and fix my hair in 5 minutes!!! I use to blow dry, straighten, and it took sooooo long. Everyone loves it. I know I do.⚘⚘⚘
9 mei 2023
Review zonder uitnodiging
Antwoord van Juvabun
Thank you so much for your kind words and support! We are so glad that you love your JuvaBun and that it has made your hair routine so much easier. We pride ourselves on providing fast delivery with quality products, it's wonderful to see our efforts paying off. Thank you again for choosing JuvaBun, we appreciate your business!
I still haven't gotten a refund.
I bought 2 juvabuns but they did not work for my hair and did not match. The problem I encountered was I cannot get a refund from them. They say their refund policy is to refund you, no questions asked. I followed all their directions, sent the products back in March, and I still have not received a refund. I emailed them today stating I would reach out to Better Business Bureau next if I do not hear from them by 5/10/23.
5 mei 2023
Review zonder uitnodiging
Antwoord van Juvabun
We apologize for the inconvenience caused by the delay in processing your refund. We understand how important it is to receive a timely resolution to your request.
We assure you that we take all customer refund requests seriously and will investigate the matter further. We will do everything we can to expedite the process and ensure you receive your refund without any further delays.
Thank you for bringing this to our attention. Should you have any further questions or concerns, please do not hesitate to reach out to us.
I have purchased 4 of the Juabun hair…
I have purchased 4 of the Juabun hair pieces. I started with the curly pony twist on. I have had it a couple of years. I purchased another one of the same, to have if this one got worn out, or dirty. So far I have only used the first curly. I purchased the straight ponytail twist on and have enjoyed wearing it also. I ordered the clip on straight ponytail and wear it some. I just love the ease and the way the curly pony/bun looks. I always get compliments on my hair when I wear it, even on a bad hair day. It matches my hair so well and looks so natural. My best friends didn’t even know I was wearing it. It was a life saver at the beach. Also, I have been on Chemo drugs and lost a lot of hair the last couple of years. The Juabun makes my hair look full, natural and beautiful. I haven’t ordered in a year but can vouch that they hold up great.
20 april 2022
Review zonder uitnodiging
Antwoord van Juvabun
Thank you so much for taking the time to share your experience with our Juvabun hair pieces. We are thrilled to hear that you have enjoyed using them and that they have made a positive impact on your hair during a difficult time.
We are committed to providing our customers with high-quality products that look natural and are easy to use, so we appreciate your positive feedback.
Please let us know if there is anything we can do to assist you in the future or if you have any suggestions for improvement. We value your input and look forward to continuing to serve you with our Juvabun hair pieces.
I love my Juva Bun
I love my Juva Bun. I am a repeat client on my 4th bun... actually I just bought 3 more! I love how it can take my hair from dirty and flat to exciting in minutes. My Juva Buns look so realistic, people just comment on my nice hair looks- never realizing it is a Juva Bun. I love how the "Mixed Walnut" coordinates with frosted hair color.
20 april 2023
Review zonder uitnodiging
Antwoord van Juvabun
Thank you so much for your enthusiastic feedback about our JuvaBuns! We are thrilled to hear that you are a repeat customer and that you love the realistic look of our product. We take pride in creating high-quality hair accessories that can transform any hairstyle in minutes. We appreciate your support and hope that you continue to enjoy our products in the future.
Order received incomplete.
Ordered two different ponytails and only received one. I want the second one or my money back.3/18/2023
18 maart 2023
Review zonder uitnodiging
Antwoord van Juvabun
We apologize for any inconvenience caused. We assure you that we will look into the matter with utmost priority.
We request you to kindly provide us with your order number and further details on the missing product. Our team will work towards resolving the issue and ensuring that you receive the product or a refund.
Thank you for your patience and understanding.
So pretty & easy.
Juvabun messy buns are so pretty and easy. I love them. And if the color isn’t right, it’s simple to exchange.
13 maart 2023
Review zonder uitnodiging
Antwoord van Juvabun
Thank you so much for your kind words! We absolutely love hearing that our messy buns are both pretty and easy for you to use. Our goal is always to make sure our customers are satisfied, so we appreciate your feedback. If you ever do need to exchange a product, please don't hesitate to contact us and we will be happy to assist you. Thank you for choosing Juvabun!
Juvabun and NO RENEE!!
As I stated previously, there is no customer service complaint email, so I emailed Renee through the email I found on line, ATT: RENEE and guess what?
STILL no response. STILL no refund.
POOR POOR SERVICE.
My credit card company will be handling it from here. I sent them all the proof that I sent to Juvabun so I will get my money back one way or another.
This could have all been avoided if the right hand knew what the left hand was doing!!
23 januari 2023
Review zonder uitnodiging
Antwoord van Juvabun
We apologize for the inconvenience that you have experienced with our customer service. We understand that you have contacted us regarding a product that you are unsatisfied with and are disappointed to hear that you have not received a response from our team.
Please know that we take customer service very seriously and we are committed to resolving any issue that you may have in a timely and efficient manner. We are reviewing our internal processes to ensure that this does not happen in the future.
We appreciate your patience and understanding in this matter. We do hope that you will give us another opportunity to provide you with the exceptional service that you deserve.
AWFUL return experience.
Return experience with this company is AWFUL. I couldn’t figure out how to leave a review on their website so I am here. I first emailed customer service about returning my item on January 24th. I then shipped it back and tracking showed it was delivered to the address they gave me on the 31st. It is now February 20th and I have not received my refund. I have emailed multiple times for updates and keep getting the “we are waiting for confirmation from the warehouse” message. I do not recommend purchasing from this company unless you’re 100% sure you won’t be needing a refund.
20 februari 2023
Review zonder uitnodiging
Antwoord van Juvabun
We sincerely apologize for the inconvenience and frustration you have experienced with our return process. We understand how important it is to receive timely refunds, and we are working diligently to process your request as quickly as possible.
We value your feedback, and we will use it to improve our processes and prevent similar occurrences in the future. We appreciate your patience and understanding during this process, and we remain committed to providing excellent customer service.
Love my new Juvabun
Love my new Juvabun. Colors match my highlights perfectly. Stays on nice and tight so no worries about falling off.
17 februari 2023
Review zonder uitnodiging
Antwoord van Juvabun
Thank you for your positive feedback on your Juvabun! We are glad to hear that you are enjoying the product and that it is matching your hair highlights perfectly. If you have any questions or concerns in the future, please do not hesitate to reach out to our customer service team for assistance. Thank you for choosing Juvabun!
That Juva Bun....is the "Real-Deal!"....It's Real Quality Manufactured....other knock-offs out there....fall apart!!!....ladies....you know the old saying!!!....."You Get What You Pay For!!" Lol....."
The Minute I took my small Juva Bun....out of the package.....it's flexibility and real hair texture was so nice to the touch!!!...I couldn't wait to put it on!!! ...and Yes!!.....I was completely hooked!!!!....ladies!!!....don't get the....."Cheap Knock-offs!!".....Juva-Bun will last longer with care....Love It!!!💜
8 februari 2023
Review zonder uitnodiging
Antwoord van Juvabun
Thank you for sharing your positive experience with the JuvaBun! We are glad to hear that you appreciate the quality of our product. As a customer service, we are committed to providing our customers with the best experience possible, and we are always here to answer any questions or concerns you may have. Thank you for choosing JuvaBun!
My experience was horrible
My experience was horrible. I ordered a Clip Claw I saw the picture$34.00. No problem, I liked what I saw in the picture. I made my order at the beginning of the year and after 2 weeks,when I saw nothing came, I called at the number that is on the website. Long story,short, they lied to me for a month. I called them 3 times and I send 5 emails. The answer was, we notified the Wearhouse and they will take care. Finaly, yesterday I received a horrible, short piece of hair which is not at all the same as in the pictures. Is like the ones that you see on other websites with $5.00. I took 3 pictures, and send them to their email. Very quick the answer came: WHY are you upset, you received your order. Do not order anything from them, they are taking your money for nothing. IT IS A BIG SCAM.
17 februari 2023
Review zonder uitnodiging
Antwoord van Juvabun
Hi Gabriella, I am sorry for all the trouble. I want to help out. Could you please send me an email and use a subject ATTN: RENEE so that I can personally look into this for you?
I love my messy bun
I love my messy bun! I actually have a few. I’ve been using them for a couple years now. The beach blonde matches my hair perfectly. It’s great for days I’m in a rush or just don’t feel like fooling with my hair. I also take it on my beach trips and vacations. I always get compliments. No one knows it isn’t my hair unless I tell them!
18 februari 2023
Review zonder uitnodiging
The hair is a good length but the…
The hair is a good length but the quality of the hair is like straw. No shine. Very dull. I won't wear it as it looks like straw.
2 februari 2023
Review zonder uitnodiging
Antwoord van Juvabun
I am sorry to hear that you are not satisfied with the quality of the hair you received. We take pride in ensuring our products meet our customer's standards, and it seems we have fallen short in your case. Please contact our customer service team, and we can arrange for a return or exchange of the product. Thank you for bringing this to our attention, and we will make sure to improve the quality of our products moving forward.
Update from 1 star to 4!!!!
My original review was that the juvabuns were good quality but did not work for me. I then got feedback on different ways to remedy this but those didnt work for me either. The customer service department did reach out to me to help and I was impressed by the interaction and wanting to assist. I was able to get a refund and because of this will possibly try one of their claw clip versions instead. Bravo to them for their help!!!
14 februari 2023
Review zonder uitnodiging
Antwoord van Juvabun
Hi there. I am from Juvabun and I am reaching out to know how I can be of help to you. I want to look into this personally, could you please send us an email with the subject ATTN: RENEE? Would love to hear from you. Thank you.
If I could give it no stars I would
If I could give it no stars I would. Worst customer service. I've been waiting for 3 weeks for my refund on a return. Only get excuses...... beginning to wonder if this is a legit business. Don't order from them, there are plenty of other sights that sell these products.
18 januari 2023
Review zonder uitnodiging
Antwoord van Juvabun
We apologize for the inconvenience you have experienced with our customer service. We understand your frustration with the delay in receiving your refund and we assure you that this is not reflective of our usual standards. We are working to resolve this as quickly as possible and appreciate your patience.
Please be assured that we are a legitimate business and take our customer service seriously. We would like to make things right for you and would appreciate the opportunity to address your concerns directly. Kindly send us an email at [insert email address] with your order number and we will investigate the matter further.
Thank you for bringing this to our attention and we hope to have the opportunity to earn your trust and business again in the future.
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