Same old System lack of information given ie lack of contact number .Its now the norm to decline jobs from Corgi home plan as either difficulties contacting customers or no contact details,basic stuff... Toon meer
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Avoid and save yourself a lot of wasted effort. Three scheduled appointments cancelled, two of which were cancelled over half way through the appointment slot. The other cancelled the night before.... Toon meer
Bedrijf heeft geantwoord
Very pleased we discovered Kantan. We had spent over 2 weeks ringing Gas safe registered engineers only to be let down in one way or another and when we did manage to extract a price from them, it wa... Toon meer
Bedrijf heeft geantwoord
Initially from an administration point of view it wasn't good - this is the first time I have used this company. I no longer understand why a lot of companies have no idea what the right and left... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Kantan is a platform that helps trade professionals source leads, schedule appointments and manage paperwork. We offer boiler services, boiler and plumbing repairs and gas safety certificates nationwide through our 2,000-strong network of tradespeople.
Contactgegevens
140-142 Kensington Church Street, W8 4BN, London, Verenigd Koninkrijk
- +443308188759
- support@kantan.tech
- kantan.co.uk
3,0
Gemiddeld
137 reviews
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The temperature was adjusted too low…
The temperature was adjusted too low and some radiators are not working
I needed to arrange another boiler service
18 oktober 2022
Antwoord van Kantan
Hi Shailaja,
I am sorry to hear about this. Your boiler was serviced on the 7th of October and this review is from the 16th of November. Although you normally have 30 days from the service to tell us if something was wrong, we could have helped you further if we had only been made aware that this was happening.
There is a high chance that this issue is not related to the service but I am glad your issue has now been resolved.
We thank your feedback and wish you all the best.
Easy
It was easy to book in the engineer.
When he showed up he was very polite and got the job done nice and quick.
20 september 2022
Antwoord van Kantan
Hi Cam,
Thank you very much for your review. We at Kantan strave for the best customer service.
We are happy that you had had expirienced Kantan that way.
Needed to service the boiler
Needed to service the boiler, and the reviews are good and thought I would give them a go.
Communication was excellent, we had to change the date of it.
Our man turned up, phoned call go advise time of arrival. Arrived and got a good feeling from him, very happy.
14 oktober 2022
Review zonder uitnodiging
Antwoord van Kantan
Hi Sarah, thank you so much. We love to see happy customers send us their honest feedback. We will continue to strive for the best service in the game.
Antwoord van Kantan
Hi Malcolm, thank you for this feedback. We strive for the best service and I will let the engineer he did an amazing job.
Very pleased customer.
Excellent service. Very efficient, quick and thorough explanation of the things covered in the Service. I will certainly use Kantan again.
4 oktober 2022
Antwoord van Kantan
Hi Bajram, thank you for this feedback. We at Kantan strive for the best service in the business and are happy to see we are delivering on it.
Fast reliable service. Would recommend
Easy online booking system which had appointments within a few days.
Gas fitter turned up on time and I was satisfied with the job. Will use this company again.
6 oktober 2022
Antwoord van Kantan
Hi Louise, thank you for this amazing feedback. We at kantan aim for the best service out there and this feedback means we are close to it ;)
Easy to book online
Easy to book online. I had a couple of queries and emailed Kantan who responded within a couple of hours with the answer. Engineer visit was a good experience, the engineer rang prior to arrival, did a good job and was extremely personable. Would definitely recommend. A good price too for the one off boiler service.
12 oktober 2022
Review zonder uitnodiging
Antwoord van Kantan
Hi MS Wilson, Thank you for the amazing feedback. We at Kantan strive for the best customer service and lightning response times. Terry is an incredible engineer. We are excited about our next adventure with you.
Antwoord van Kantan
Hello Tim, Thank you for choosing Kantan. We appreciate your feedback, we are excited for your next boiler service to continue giving the best service out there.
Quick, easy, simple and professional.
Great experience using the website to book through. Gas engineer who came was properly certified, he was professional and worked tidily. I will be using Kantan again in the future.
3 oktober 2022
Antwoord van Kantan
Hi Lorna, we love seeing feedback like this this feedback shows us we are doing the job right. We appreciate your support and we hope to see you soon
Antwoord van Kantan
Hello Robert, thank you so much for the outside feedback.
We appreciate it and the support to our growing company.
Overall experience was average-poor. Rushed job
Overall experience was average-poor.
The first booking the Engineer did not show up after waiting for a whole day. Received 3 emails and 3 text messages to confirm he was coming. Complained to Kantan customer service and was booked in for a new appointment from a helpful agent. The 2nd Engineer messaged to confirm the date of appointment. However the day before he was due, I received a message from Kantan to tell me he had an emergency and had to rearrange to another date. The engineer however did arrive on the agreed date and it turned out to be another mix up on Kantan's end. He was there for about 10 mins. Don't even think he checked the internal expansion vessel. All of my other boiler services received from the manufacturer included condensate trap cleaning and draining and recharging of the expansion vessel.
28 september 2022
Antwoord van Kantan
Thank you for your feedback. We are very sorry about the less than ideal experience you had with us. We work hard to provide the best experience for our customers. However, we don't always get it right. In this instance, the first engineer unfortunately had to cancel on short notice due to personal reasons. We are sorry about the inconvenience that this caused you.
I hope you will consider using our services again in future.
First class professional service from…
First class professional service from Terry - will definitely use again, We could do with many more Terry's in the world, Thanks Kantan.
7 oktober 2022
Antwoord van Kantan
Hi Roger, We agree the world does need more Terrys. I will pass on this message to him. Thank you for your wonderful feedback and we will continue to find more Terrys;)
Easy to book
Easy to book , quick appointment, no fee in advance ,Terry the engineer was very reliable, professional and friendly.
Straight after the service I was sent the invoice to pay and the certificate of the service.
The whole experience was extremely good and the fee very affordable.
I really recommend this company
6 oktober 2022
Antwoord van Kantan
Hello Lina, wow this feedback is amazing to see! Terry is a special engineer and we strive for the best customer service out there. We appreciate the feed back and the support
Long time to wait for my heating to work.
The engineer came on time and checked the boiler, confirming all seemed to be OK. However, the small box in another room which turns the system on and off, sets the temperature etc is defective, so we can't turn the heating on. The engineer was going to research a decent price for replacing the small box and after 5 days came back to me with a price, which was surprisingly high, but I agreed to go ahead as the house is getting cold in the evenings. I asked when he could fit it and have had no response yet, so we are still without heating. I assume lots of other people also have problems, but I really do need to be able to turn my heating on again and soon.
5 oktober 2022
Antwoord van Kantan
Hi John, thank you for your review. I am sorry you were left with no answer from the engineer to replace the temperature control box. As mentioned on the call yesterday the quote the engineer sent you was made privately as Kantan wasn't aware, and neither do we provide those installations. I hope you can set this up with him and that he installs the box asap. I hope we can help you in the near future.
All the best,
Ruben
Very efficient service
Very efficient service. Was looking for someone to service boiler and people I contacted were too busy. Whereas your service nailed it. Takes onto account customer needs and availability. Really impressed and will use this service again. We'll recommended.
6 oktober 2022
Antwoord van Kantan
Hi Bob, What great feedback you have given us, thank you so much. We appreciate it and will continue to provide great service and we look forward to be seeing you again soon ;)
Very quick to respond to call.
26 september 2022
Antwoord van Kantan
Hi Shayne, Thank you for your feedback we appreciate it. When we do your next service we will get that 5 star review ;)
Very empress with kanthan a gentleman…
Very empress with kanthan a gentleman perfect service will use again thanks
29 september 2022
Antwoord van Kantan
Hi Vince, thank you for the positive feedback we love seeing wonderful review like this. We are very excited for your next service.
Antwoord van Kantan
Dear Manbahadur, thank you for rating us on trust pilot. We strive for the best service and happy you got to see it in action :)
Very pleased we discovered Kantan
Very pleased we discovered Kantan. We had spent over 2 weeks ringing Gas safe registered engineers only to be let down in one way or another and when we did manage to extract a price from them, it was horrendous. Kantan were much better in all ways.
we were able to get an appointment very quickly and Rob the engineer rang us before turning up. He was very thorough, professional and friendly. Can recommend.
29 september 2022
Antwoord van Kantan
Hi Lawrence, your feedback is amazing we appreciate all the kind words. We aim for the fastest and most professional service out there!
Boiler service
Needed my boiler serviced, contacted Kantan and had very quick response, boiler serviced, with good advice all very professional at a resonable cost, I cannot fault
15 september 2022
Antwoord van Kantan
Hello Paul, thank you for using Kantan we are striving for the best service and lighting fast response time. We appreciate the feedback and will continue to give the best professional service at great prices.
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