Kaspa's Desserts Reviews 

lewisham lee high street polite very friendly excellent customer service

Tried messaging and phoned to ask about gluten free options. Was told an allergy menu was available to order from. Wanted the gf smoothie and gf cheesecake. The till didn’t have this on the system to order and when checked they didn’t provide it. Need to stock on the allergen menu. Could only have sticky toffee pudding as a dessert, taking away tge drink options really disappointing. Should be able to provide gf waffles?

I’m a regular for my milkshakes here usually the guys there adapt to my little extra ice cream when I arrived today brought my usual unfortunately the taste was not ok tasted sour like off milk I went to guy who I’ve never seen here before and he refused to replace or change it and told me the milk and cream was good I said I can’t drink it he scrugged his shoulders so rude I left hole milkshake which I paid nearly 6 pound for and will never buy from here again

Stockport branch
Terrible kept us waiting whilst a bunch of staff was talking amongst themselves place was empty not busy my husband had to ask to be served,
Then we were wanting take away ice creams one woman was taking the order at a till point told her I waNted a tub with 3 flavours I had to tell her which so I had to go to the other end to chose from another guy who couldn't make it up till I paid made us feel like criminals like we were not going to pay , we left !!!
Never again would I go here nor would I recommend shocking I have contacted on the website too

I am only reviewing MILTON KEYNES shop

I have been taking my family there for years and the service is fantastic!...The ice-cream delicious and the wafflers really well prepared.
I also would like to congratulate Veronica the Manager who has always been kind and running well her team of staff.

ONLY reason for not given 5 stars: The internet signal, nor mobile network signal is not good.

WILL HAPPILY KEEP COMING BACK!

Absolutely vile workers do not come here not recommended!!!

Went to Weston super mare branch. Food was excellent, but the state of the toilets was unbelievable. No toilet roll in any toilet but empty rolls all over, toilet seats stained yellow and toilet bowl looked like not been cleaned in god knows how long

Terrible experience, rude management. We visited here for me neices birthday as a large family group, the birthday girl should receive cake or milkshake for birthday, when asked at the till rudly was asked for ID for a 9 year old!! Managment stafff were rude, when asked if they had a candle for the birthday girl, intially said no bring your own then suddenly they found one, never again will I visit kaspas. There customer services are just as bad, email sent to complaint no apology given.

Very disappointed one vegan option strawberry sorbet come on guys! It's really not hard smaller chains have much better option unfortunately than kaspas 😏

Hello,
I have been here before as one of my close mates, he who must not be named, has worked there in the past. He has been telling me experiences which every worker must not experience. Jeez, I wouldn't even wished this type of behaviour on my worst enemy!
He has told me that because he is a different race to his other colleagues, they would usually refer him to different racial insults instead of his name.
He has also told me when they make banana split, the other colleagues would usually set banana peels on the floor as traps on my friend and he would usually full over and was sent to the hospital and had a concussion.
I find it awful to hear as I would not want any of my colleagues to suffer from this racial abuse.
As the youth would say: Free up my brudda, Free up my cuz, he did nuttin wrong g!
Wish i could give this a 0

Kaspas Crewe, ordered from their menu, Strawberry and Cream Crepe. Uber eats delivered a very soggy crepe with sliced strawberries and syrup but no whipped cream. I rang Kaspas Crewe to ask why there was no whipped cream as it stated on their website and they said it was our fault for not selecting it as an extra at £1.65, Will never order from them again. No refund was given, they didn't want to know.

Just shocking . Took them two
Hours to deliver , And the waffle was chewy , wrong cream also .
When I complained to them , over the course of a week I spoke to four different people all telling me different things , in tbe emd they basically said it’s not me our fault it’s just eats fault , just eat are blaming them . So the customer gets screwed again . Won’t be using them again , just eat or Kaspas

Colchester branch. Avoid this place! Our first time visiting. It will be the last, that's for sure!
The place wasn't busy, so why take over 20 minutes for our order to arrive: and not all at the same time.
Staff have no manners. "Thank you" would've been nice.
Toilets are absolutely disgusting 🤢 no hand soap either. When I asked a member of staff for soap. He looked at me in shock and just walked away.
Not a pleasant experience.

BRIGHTON , GOT 1 STAR AS I COULD NOT GIVE A NIL OR A MINUS , daughter and her friend placed a 40 pound order for collection at 19.30 arrived at 19.25 got theirs at 20.30 no reason given for the delay no sorry , but people who ordered after them were served before them , 2 customers even came back as they given the wrong items and still were dealt with before them ,

There a snail in my Crepe( in the strawberries( there was also leaves where they clearly wasn’t washed. The crepe was also like a flip flop - dry.

Only gave 1 star as I couldn't give a zero! Waited to be seated, shown to table and then the waiter disappeared, all without saying a word. Sat for 10 min with no service so I went in search of staff only to be told that we had to come up to the counter and order ourselves. When I pointed out that it would have been good to be told this all I got was a shrug. I ordered and paid for 2 deserts and 2 coffees and went and sat down again. 15 mins later our deserts arrived which, to be fair, were good but no coffee. My husband can't eat without a drink so we sat and waited, and waited, and waited and 15 mins later our coffee arrived by which time both our deserts were cold. The coffee was awful and had we not paid already I would have walked out at this point. Throughout all this no one spoke to us or asked if everything was ok, appalling service. I'll never go back again

I needed the toilet badly after a 2 hour bus journey and so went into kaspas and got harassed for not being a customer, I explained politely that I needed the toilet so bad I was about to wet myself and they made me queue up to buy something. I wasn’t even sure I had enough money because their prices are extortionate. I finally got the key to the bathroom and they were in a state. I got my small pot of ice cream, and it was absolutely disgusting. I will not be going back here, even for the loo. They’re lucky I didn’t relive myself on their floor and leave.

staff were very dry,ordered an cookie dough and crepe and neither came with ice cream or whipped cream, also ordered a coke which didn’t come

Ordered food, 2 pancakes with sauce and cream.
The cream had separated, a few lumps and the rest was just like milk.
No sauce and tge pancakes were stone cold.
Tried to call Kaspas in a total of 16 times, so far and no answer.
Will not be buying from them again and will stick to sundaes gelato instead.

Streatham Branch.
Very smelly toilets that don’t work.
wouldn’t recommend