Kaspa's Desserts Reviews 360

Beware of this scam!!! I ordered and followed the carrier on the app. He went to the top of my road, called me once and hung up, then drove off, never delivered my order and as of yet have been robbed of £53.58

I ordered online at 5pm, requesting delivery at 6:30. It arrived 7:10 with no communication & it was cold, not Luke warm just stone cold. My husband had a sundae which was £14 (shocking I know but desperate times and all that) and it was just like a sundae soup - all melted. Very disappointing- we only ordered a chocolate waffle and a sundae and it came to £22 and that was with £8 off (madness!) Definitely not worth the price unfortunately.

Over 2hours wait for a delivery. This is not acceptable so I cancelled my order . How can it take 2hours to make 2 milkshake and deliver them

Amazing service ! We had 19 in our party celebrating Eid, booked 3 hours in advance as wanted to have the right amount of seats. Staff were so quick and every dessert was to perfection ! Thank you Kaspa ! We had the best time

I don't have nothing against the workers, the only one thing that is upset me, is some of the poor quality products they are selling, very expensive, very low quality , the chimney cake is one of them, expensive and nothing compared with original chimney cake tasting....

The service was really nice, the people were friendly. I got the Bueno Cookie Dough and it was very rich, quite sickly on an empty stomach but it was delicious. The Cinnabites were like cinnamon churros except softer. Overall, it was a lovely, the food is always great but I would say, don't go on a completely empty stomach, might not be able to finish it all. Also get a drink, some of the foods can be claggy but it was really nice.

We went to the Wood Green branch the tables were full of dirty plates, the staff were moody, zero atmosphere. The dessert was mush and my daughter did not even want to finish it. Would not recommend I just wasted £9.

Today was a lovely day. Me and my family went to Kaspas after bowling. We odered various items like: crepe, hot chocolate, apple pie with custard, bubblish ice cream and more. My favourite was peanut butter milkshake! Just how i wanted it. KASPAS STAFF THANK YOU

I had a deeply upsetting experience at Kaspa’s Desserts in Longwell Green, Bristol, on 15 May 2025 between 19:17 and 19:37. My group and I were refused service while white customers around us were being served without any issue. We were ignored and treated with clear disrespect.

This was not the first time we’ve been treated unfairly here, but this time the discrimination felt blatant. It appeared to be based on our race and religion, which left us feeling humiliated and excluded.

I expected better from a national dessert chain in a diverse city like Bristol. This kind of behaviour is completely unacceptable. I hope Kaspa’s management will take this seriously and investigate how their staff are treating customers.

Until then, I strongly discourage others—especially people of colour or religious minorities—from visiting this branch.

Ism very unhappy bought ice cream com them got wrong order it’s happened twice we called I was told I will get refund till today they tried to blame just eat bu. It’s no just eat they gave wrong order order

Great service, best team, strawberry and bubblegum flavour Mr Wippy ice cream ,very good choice.

Colchester Kaspas . Food, health and safety is non existent in that place . A laptop was inside the fridge next to the cakes and stuff members were touching pancakes with their bare hands right after he wiped his nose . Then the girl who was receiving people went behind the counter to help out and right in front of me and grabbed a hand full of cookie dough with her bare hands. I went too few Kaspas already but this is definitely the filthiest one . Food poisoning should be advertised on the window.

7 of us went for a child's birthday treat. Prices were outrageous and the ice creams weren't particularly exciting.

A member of our party ordered a plant based pudding which had been researched before the trip and was from the plant based section of the menu. After ordering and paying a member of staff came over with the allergy menu and explained that the pudding did infact have milk in which could have made the member of our group very sick. Looking through the allergy menu we discovered that there is in fact only 1 non dairy ice cream, even though it is advertised otherwise. We were refunded for that 1 meal but basically meant they had to sit there with nothing. If they advertised correctly and we had known. We would not have chosen to eat here. But. Tbh. Due to the prices we wouldn't go back anyway. Shame. Birthday treat ruined. A complete waste of money.

I ordered a Pistachio Sundae from the Sunderland branch. There was a piece of glass in the ice cream. It looked like it had broken off the edge of something.

I tried to ring the shop to warn them that it was in the ice cream but the phone number given online was not recognised / in use.

I went through the online form and received a reply which stated that I should contact Uber Eats if I was not happy with the product as they could not help.

The manager was super unprofessional at Stockport,Manchester.I order a half and half waffle that was suppose to come one side Oreo one side nuts.But they missed Oreo and Nutella while serving when I asked the crew who was serving me she took it away to add Oreo and I ask her I orderded Nutella as well she said you didn’t order Nutella sauce maybe who took the order she missed it so I asked crew shall I come for payment she said don’t worry I will add it but she came with just Oreo saying her manager stop her adding Nutella so I went to till for £1 payment and I waited for too long there my waffle become cold meantime.it was their fault while taking the order still the manager sarah did not allow crew just for sauce and my food became cold I have never seen a manager like her.still no one come to take my food I had bring the plate by myself to add the sauce.Manager name (Sarah)

Fought off the Nike tech fleece warriors like a knight in shining armour before delivering us the most amazing pancake pasta (yes I know!!!) overall 10/10 would recommend unless you’re a chav then BEWARE!!!

Horrible services took 1 hour for one waffle waffle was cold and hard

Lovely food! Great desserts! Thank you :)

Great place, had a young man serve me named Toby. He was lovely and the desserts were great, very friendly and delicious.