I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Toon meer
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Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Toon meer
Bedrijf heeft geantwoord
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Toon meer
Bedrijf heeft geantwoord
Ok, so first of all I ordered outfit which should have fitted up to size 20. The outfit arrived really good quality but would have fitted a size 12! Returns process was simple so don't understand nega... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contactgegevens
Manchester, Verenigd Koninkrijk
- sales@katchme.com
- katchme.com
3,1
Gemiddeld
571 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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They reply same day!
They reply same day!
Their customer support is amazing. I had an issue and it was resolved within minutes! The items I did receive were of great quality (a little itchy for me because I’m allergic to wool, which is my fault), and the items I didn’t receive were given to me in refund form as I requested! Would recommend this site to anyone solely for their customer service. But be warned, as one of my favorite influencers has mentioned, their knit set is for the shorter side of people. I am 5’4 and make it work. So if you are any taller than that, don’t get the knitted bottoms in the set.
8 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Lauren,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the missing items again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Hello , this item was order on23/11/23& below is reference no & it was plain grey suit which is tooo big for please How do I return your item & get refund back
Hello , I have been trying emails you but it does the item I bought is too big for how do I do return to you back pls I need information on it .
23 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Shabnam,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at Shop Chat and we did send a message to you. Please kindly check your chatbox.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I submitted a query via emails…
I submitted a query via emails regarding a refund I’d been waiting for a week and Lexi very promptly refunded all the items and spent the time to list out everything that had been refunded. Very happy with the customer service received from Lexi!
8 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Becca,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the refund process again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had an horrible experience when the…
I had an horrible experience when the delivery has lost one of my parcel which I returned on Post locker from KM.
However the KM company acted very quick, very friendly customer service advisors and helpful.
Moon was the last person who I had contact with and she kindly refunded all my money for the parcel which has been lost.
Moon was super friendly and professional and she quick processed my refund.
Thank you Moon and thank you KM.
10 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear isabel,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the delivery experience again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Disgusting people working here who…
Disgusting people working here who think laughing and ignoring people solve things. Management doesn’t answer questions or respond to customers. Staff members get away with everything, all of them or most are ‘British white’ snm. If you are on social media it is a right for the consumer to ask questions! We have a right to know whom we are giving our money to!
Wont ever be ordering ever again. Minus 100 and will defo be telling friends and family not to support this atrocious‘ business’
28 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Sarah,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
And we always reply to each email when we received it. We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I recently purchase some items
I recently purchase some items, which I missed the delivery and I guess it was returned to Katch Me. However, I got a notification that my return was received. But what surprises me is that fact that I bought 4 items at 48 pounds, now i got a refund of 35 pounds, immediately I reach out to KM on their emails and they replied almost immediately and initiated my balance. The response and the problem solving techniques is top notch compare to some brand that will stress and frustrate you before you get your money back . Thank you KM for your excellent customer support services🥂
5 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Tilly,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the inconvenience again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Although item didn’t arrive I received…
Although item didn’t arrive I received full return or items reordered. The fast response by Ivy was exceptional superb customer service. I’ve used katchme lots so this has in no way put me off using again. Great job
7 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Tash,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the delay again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I was struggling to get a return label…
I was struggling to get a return label for my order but the chat customer service was super helpful, friendly and fast! And got my refund in 2 days after my postage was sent back. Thank you Sammy
12 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear rochelle,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the faulty item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Such an easy quick experience dealing…
Such an easy quick experience dealing with my request on a faulty item. Elena who helped me had a new item sent out Withought a fuss! Such a great service and always is!
12 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the faulty item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Placed an order which I received within…
Placed an order which I received within the timeframe stated. Had to return 4 items as not suitable but had a bit of a problem with the refund. Contacted them through emails and problem solved within 30 minutes thanks to a lady called Molly. Thank you
6 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry that you're not satisfied with the products again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
A return issue
I had an issue with a return, it wasn’t updated on the system and refunded even though it was a while ago. I spoke to Sammy they were great help and resolved my problem for me very quick I didn’t even have to try! I appreciate this fast response and happy that the issue is now resolved ❤️
5 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the refund process again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had trouble with receiving a wrong…
I had trouble with receiving a wrong item. I returned the item but when the correct item got sent out to me it was sadly too big and I struggled to return it! That's so frustraitng! But thanks to Amber they sent me the return label so helped me out a great deal! Finally I got the item fits me.
10 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the wrong item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Ivy has been so helpful in chasing up a…
Ivy has been so helpful in chasing up a lost parcel with Yodel. Unfortunately not a lot we can do other than wait but I know this isn't KM or Yodel's fault.
Customer service is kind, polite, quick and extremely helpful (even discussing refunds, returns etc) and it's not an automated message with the response having details I'd mentioned about needing the item for Thanksgiving.
10 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the lost item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I'd never dealt with Katch Me before
I'd never dealt with Katch Me before, but my cousin wanted clothes for her son's wedding. The ordering was easy...and last minute, but despite that it all arrived in good time. With regard to returns of the unwanted items, Sammy was so helpful, in fact she went above and beyond to help me, and was very kind and understanding. In fact because of Sammy's excellent service I am confident I will be ordering from Katch Me again.
8 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Good value for money with no delivery…
Good value for money with no delivery delays. All items were perfect for my occasions. My fav is black lace dress.
I will definitely be ordering from katchme again. Thank you xx
5 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the dress. Your satisfaction and feedback mean a lot to us. If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Some clothes are cheap that you can't…
Some clothes are cheap that you can't really tell until you get them and others are fantastic and you can't believe you got so cheap.
Recently I've ordered a dress for $30 and to look at you'd expect it to cost at least double that and a jacket for $12.50 both of those were of high quality... but I've also ordered a jacket in the past with button holes too small for the actual buttons and t shirts which are see through but not at all on the models.
Delivery has always been great for me, usually 2 days even if i ordered late at night.
I've only ever had one problem with Katch Me... A refund didn't go through but after contacting them through email they rectified that for me straight away, so I would say their customer service is very good.
31 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the products and found it high-quality. We will always advise better solutions. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had received an item that had been…
I had received an item that had been completely smashed (most likely the fault of the delivery driver). I contacted KM in email which was a little slow tbh. Surprisingly, I got a reply in just over an hour, and they asked for some more details so that they could send a replacement out for me. Then confirmed that I would get a replacement at no extra cost. Excellent customer service compared to many other companies that have you speaking to a robot for half an hour before getting through to a human.
2 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the smashed item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I ordered a dress which came without…
I ordered a dress which came without the slit at the side. I contact km and an extremely helpful person Kylin helped with everything and refunded me immediately. She was a pleasure to deal with! Still wanna the slit if possible tho x
31 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Awesome customer service!
I have made multiple times an order at katchme and I'm always happy with my order. Fast shipping as well. For today a new order came in but the zipper was already broken. But with the good help of Rosie, it's all fixed now :). Thanks again!
8 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the solutions we advised and the zipper has been fixed. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
If I could give this company less than…
If I could give this company less than one star I would. I bought a coat from this company which I received with a dead butterfly inside the plastic bag with my coat, but I didn’t mention anything about because frankly my brain couldn’t work out how this happened. I had this coat for less than a month and wore I once for 10 minutes to run the shop. When I went to take the coat off, the quality was of such poor quality one of the buttons ripped straight off leaving a hole in the coat. When I emailed the company requesting a refund as I was not happy with the button ripping off after one wear, they offered me a 30% refund which added up to £16 and for me to pay to get the cost repaired myself locally. I refused this offer and said I would like a full refund and sent the coat back to them, they then proceeded to email me and tell me they would not be able to refund me because the coat smelt of perfume which is due to me wearing perfume that ONE time I wore it and that the coat had a stain on the inside which certainly did not happen on my 10 minute walk to and from the shop, but that is my bad and I have learnt my lesson to thoroughly check items I receive from online companies like this. I wouldn’t even recommend shopping here to my worst enemy.
20 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear customer,
First of all, I'm sorry for the inconvenience caused to you by this return. The reason why we will first provide a 30% refund is because considering that the customer needs to bear the freight when sending the product back, and there will inevitably be a delay of several days, we will not force the customer to accept our proposal, and the customer can absolutely choose to return the full amount.
When we send out the return address, we will also remind the customer that the product to be returned must be kept clean and unstained. We are sorry that we did not get this information from you in advance. We hope you can understand that after we get a tainted product, there is no way to dispose of it and return it to our inventory. We will give you a satisfactory reply in the following emails.
We hope that you can communicate with us by email if you have any questions about our products in the future. We value your feedback and feelings. Please accept our sincere apologies.
Thanks again for your valuable words and understanding.
Best wishes,
Customer Service Team,
Katch Me
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