I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... Toon meer
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Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Toon meer
Bedrijf heeft geantwoord
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Toon meer
Bedrijf heeft geantwoord
Ok, so first of all I ordered outfit which should have fitted up to size 20. The outfit arrived really good quality but would have fitted a size 12! Returns process was simple so don't understand nega... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contactgegevens
Manchester, Verenigd Koninkrijk
- sales@katchme.com
- katchme.com
3,1
Gemiddeld
572 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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If I could give this company less than…
If I could give this company less than one star I would. I bought a coat from this company which I received with a dead butterfly inside the plastic bag with my coat, but I didn’t mention anything about because frankly my brain couldn’t work out how this happened. I had this coat for less than a month and wore I once for 10 minutes to run the shop. When I went to take the coat off, the quality was of such poor quality one of the buttons ripped straight off leaving a hole in the coat. When I emailed the company requesting a refund as I was not happy with the button ripping off after one wear, they offered me a 30% refund which added up to £16 and for me to pay to get the cost repaired myself locally. I refused this offer and said I would like a full refund and sent the coat back to them, they then proceeded to email me and tell me they would not be able to refund me because the coat smelt of perfume which is due to me wearing perfume that ONE time I wore it and that the coat had a stain on the inside which certainly did not happen on my 10 minute walk to and from the shop, but that is my bad and I have learnt my lesson to thoroughly check items I receive from online companies like this. I wouldn’t even recommend shopping here to my worst enemy.
20 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear customer,
First of all, I'm sorry for the inconvenience caused to you by this return. The reason why we will first provide a 30% refund is because considering that the customer needs to bear the freight when sending the product back, and there will inevitably be a delay of several days, we will not force the customer to accept our proposal, and the customer can absolutely choose to return the full amount.
When we send out the return address, we will also remind the customer that the product to be returned must be kept clean and unstained. We are sorry that we did not get this information from you in advance. We hope you can understand that after we get a tainted product, there is no way to dispose of it and return it to our inventory. We will give you a satisfactory reply in the following emails.
We hope that you can communicate with us by email if you have any questions about our products in the future. We value your feedback and feelings. Please accept our sincere apologies.
Thanks again for your valuable words and understanding.
Best wishes,
Customer Service Team,
Katch Me
First I was ready to give a one star…
First I was ready to give a one star first time purchase product was damaged so was super mad Sammy calmed me down and made sure to send a coupon just in time for the event and brought outfit for.
I appreciate good customer service as products being faulty are possible thanks again for the wonderful customer service Sammy as it has now made me start looking into my next order
30 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us. Hope you'll be satisfied with your next order. If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I was annoyed to be told two days after…
I was annoyed to be told two days after I placed my order that my item was out of stock, because I really like that color. However, the customer service of Katch Me patiently asked me via email if I liked other colors or products with similar prices, but I still didn't like them. So I decided to refund the money and buy it again when I had the chance. I sent the email and received a notification that the refund was in my account within half an hour, which was a plus and made me feel valued. Therefore, if there is a chance in the future, I will choose to buy the goods I like here again.
2 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the delay again! We are trying to improving our stock refreshment. We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I was told that I was not eligible for…
I was told that I was not eligible for having my delivery charge refunded, when I had sent my whole order back within 14 days, due to apparently Evri having my money and all orders don't have the delivery refunded.
Katie F was just excellent. Great customer service and query resolved so quickly, didn't even have to wait 20 minutes. Delivery refunded as it should have been originally. Couldn't be happier. She is the only reason I am rating 5/5 today. Hope to get more updates when returning.
30 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the inconvenience has caused to you again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Got given great customer service from…
Got given great customer service from Jenella
I received my dress with a rip in it and she resent me a new one out straight away within 3 days couldn’t ask for better service thank you hun xxx
However I think the rip could be avoided
31 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake of rip again! We're delighted that you liked the communication with us. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
SCAM
Poor quality clothing. Sizing also isn’t right in the co ords. I’ve been trying to return an item for refund with no avail for 3 weeks now. This company don’t reply to instagram messages or emails. Very disappointing. No instruction on their website on how to return an item other than sending them an email which they don’t reply too.
SCAM!
16 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our size and refund process. We understand that the problems in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
However, we did send emails to you on November 6/7/13th. Please kindly check your mailbox by searching Katchme. We're still waiting for your response.
Now we are sending you one more email. Please kindly check that. We also want to help you with the problems. We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I recently had an error with my order
I recently had an error with my order , one of the items sent wasn't what I had ordered. I needed to return most of the items in my order . However I was concerned that if I returned the Incorrect item that was sent, I would not receive the correct refund. I contacted katchme and communicated with Sammy . She was extremely helpful and knowledgeable. She understood my enquiry and resolved it swiftly.
Thanks again
19 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the xommunication with us. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Fast delivery and good service!
Fast delivery and good service!
Ordered on Thursday and received my clothes on Tuesday, even though it said I wouldn't receive them until much later.
When I placed my order I wrote my email incorrectly and contacted customer service.
Great service, responded immediately and very helpful!!
Only have good things to say about the clothes!
I am 1.80 cm tall and ordered from their "Tall collection", and for the first time in my life experienced that the trousers are a bit too long. Only a plus in my book!
27 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the live experience. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Ordered loads of stuff from katch me &…
Ordered loads of stuff from katch me & I've never had a problem & Always received a refund if needed , customer service is always helpful & will endeavour to help you, unsure why people are complaining of Emily Monks the live presenter on TikTok , she's always helpful & explains things
12 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the live experience. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Bought a set it fitted fine but the…
Bought a set it fitted fine but the playsuit didn't and the would not except return so I am stuck with clothing that doesn't fit.theft of my money avoid this company
1 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the unsatisfaction in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
After seeing loads of advertisements…
After seeing loads of advertisements through Instagram (I know i probably shouldn't have trusted this) I bought the Beige Knit set.
I got S/M but the trousers are so short and I'm only 5'4 so the sizing is definitely off. The trousers DO NOT look the same nor are they made the same to the videos you see of influencers advertising this set.
The quality is awful and this specific set is so itchy.
The returns policy looks so dodgy, there's no return label in the package when it arrives, so you have to message the sales team which by the looks of it, won't reply.
Please don't trust what you see online and keep your money.
8 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the unsatisfaction in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Service worth Shopping again
I ordered a jacket as a gift for my sister and I couldn't be more impressed. I am an Image Consultant so I have ordered quite a lot online for clients and have experienced many companies. Your company rated the best on every front. I have recommended it to my friends.
15 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised and sorry for the missing item. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
DO NOT ORDER FROM KATCH ME.
I am so disappointed with Katch Me. I had ordered from Canada and was so excited to receive my items. I had placed an order for 2 items. Upon ordering, I noticed that the items that I was ordering were available for the "one size" option only at the time of submitting my order. The sizing is not clear and terrible for this site. When I received my order I had to pay an additional $42.00 in duties to receive my package and because I thought I was receiving quality items and correct sizing, I had no problem. The items were definitely not the size as described and the quality was also not there. The return policies are not even that clear from where I looked on the site and just have you contact customer service directly. After going back and forth with them they offered me 30% and 50% of my original order costs and site credits which I did not accept due to the major disappointment in their sizing and quality and now their customer service. They also offered me a label which I still had to pay for. I live in Canada and honestly it is not worth paying label costs and shipping costs. I already will not be receiving my $42.00 in duty costs back. I asked if they could provide free return methods for my specific situation and they were unable to accommodate that. I do not recommend buying from this site and the customer service does not seem to care about their customers experience. To add salt to the wound their site now has updated with new sizing options for one of the items I ordered (which were not there before and there was no indication that these sizes even existed). Please stay away from this company and save your money.
10 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the unsatisfaction in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Order delayed but helpful staff helped…
Order delayed but helpful staff helped me the name was sammy she was friendly replied fast and helped me have an idea
24 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised and sorry for the missing item. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
AVOID DO NOT ORDER
AVOID DO NOT ORDER , THERE LIVES ARE A FOB AND YOU DO NOT RECEIVE WHAT STATED INSTEAD RECEIVED A POOR QUALITY TOP AND SEE THREW PANTS HORRENDOUS WHEN I MENTIONED THIS ON A LIVE THE GIRL STARTED CLAMING I WAS LYING NOT EVEN ASKING FOR MY ORDER NUM TO CHECK JUST ACCUSED ME STAFF ARE RUDE AND DO NOT KNOW HOW TO HANDLE BADIC RETURN POLICY QUESTIONS
9 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
As for the quality and prices of our items, we do our best to provide fashionable, high-quality clothing at competitive prices. We believe that once you receive your order, you'll be pleased with the products. However, if you're unsatisfied in any way, we do offer a return policy which you can find on our website.
We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at sales@katchme.com.
Best regards,
The KatchMe Team
Fake Clothing
Fake Clothing, Horrific Quality.
I have contacted KatchMe as they are currently supplying fakes of the brand I work for. They have not replied and we will be taking legal action against them. An awful company with an even worse product offering.
9 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear customer,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I ordered this really cute Beige Notch…
I ordered this really cute Beige Notch Lapel Button Waist Tie Thermal Coat, however it never arrived. Ivy, was able to help with my problem and issued a refund due to the coat not being in stock any longer. I will keep a look out for the jacket to be back in stock! Because I have to reorder it!!
28 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you. Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Katchme customer care
I had a missing item and Katie came up…
I had a missing item and Katie came up with solutions for me and was very understanding, it was quick and simple i loved her service !
30 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised and sorry for the missing item. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Tried to find my postage
Tried to find my postage
While stressing about my package Mika L found a way to calm me down and help solve the issue. Feeling good
15 oktober 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Katchme customer care
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
Returned all my items in 14days and kept my proof of receipt and now they are saying that they haven’t received it. Although it was delivered a week ago. They will scam you and tell you to keep the clothes and they will offer half% but will stop replying if you want 100%. You will have to try and go though your bank and get refund but to save yourself the trouble just don’t order read what the other girlies are saying
3 november 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our return process. We understand that the delay in that can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty understanding us. We understand how frustrating that can be and we are working to improve our return service. And we promise we'd return to customers as soon as we receive the postages. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
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