Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
£40 a month for a 100 mb/s and its frequently dropping out, or I'm getting speeds between 10-40mb/s. try making a complaint or getting through to someone once your a customer, verbal only ( hand no re... Toon meer
Bedrijf heeft geantwoord
The application for the service was advised well, although the installation appointment was more than two weeks later, this was on time & efficiently done. The staff have been informative, although th... Toon meer
Matt and Jake did a great job of connecting us and were tidy and professional whilst being friendly and approachable also. Phoned customer service today and they dealt with my question very quickly an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contactgegevens
37 Carr Lane, HU1 3RE, Hull, Verenigd Koninkrijk
- 01482 602555
- question@kcom.com
- kcom.com/home
4,2
Goed
4K reviews
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Excellent service. Polite and prompt service
31 maart 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Carol.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Ellis & Blake
Ellis & Blake
We recently had an engineer visit to install our new WiFi, and I couldn’t be more pleased with the service.
From the moment they arrived, they were friendly, professional, and clearly very knowledgeable. They explained everything in a way that was easy to understand and made sure we were comfortable with how the system works before they left.
The installation itself was carried out efficiently and with great attention to detail. They took care to ensure everything was set up perfectly, and the WiFi has been working brilliantly ever since.
It’s not often you come across such excellent customer service, and I really appreciate the time and effort they put in. I would highly recommend this engineer to anyone needing a WiFi installation.
Thank you again for a fantastic job!
7 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Elizabeth.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Don’t rely on website; talk
Once I got through to a real local person everything was so straight forward and easy. The website had told me kcom service was not available to me at my address but I knew different. If you need details about their service register for a call back and talk to a customer representative for a five star experience
7 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Hello, Thank you for your kind words - we’re delighted you’re happy with our service. Apologies the information online was incorrect, we appreciate you contacting us to let us know.
Many Thanks, Holly.
Very simple to navigate the few options…
Very simple to navigate the few options (good to see keeping it simple) on the website. Very quick process.
4 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Andy.
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
Absolutely Disgraceful Company!
Customer service is well and truly dead with KCOM. Talk you into a new deal with hidden charges then dont front it up. They promise calls & emails to discuss and then don't contact you. Completely ignored and now I am told they are adding on extra VAT which was never discussed, shameful liars!!
31 maart 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Max.
We’re sorry to hear this. We’ve requested your contact details so we can look into it further. Please don’t hesitate to get in touch.
Kind regards, Ella.
Upgrade to fibre with Kcom
Pleased with upgrade done to my broadband, switching to fibre, Inc my landline. Engineer arrived as promised, kept me informed with what he was doing, respectful of my property, and so far, no problem at all, with my broadband, also pleased with price, not much difference between kcom and other companies, for the package I'd selected.
20 maart 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Jackie.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Great service from techs but router restrictions.
I had KCOM install fibre into the house removing the last part of the journey on copper wire.
Blake and Ellis did an excellent job, timely, clean and tidy and guided me through set-up. For them 5 stars.
For KCOM a mixed message; the Customer Service person was very efficient setting up my new contract and service appointment, unfortunately the technology provided let them down.
The Eero router only had one spare slot and so with TV, Hive and Sonos soundbars/Alexa I was two short.
Blake and Ellis see this problem regularly so pointed me at Amazon for a splitter.
KCOM management are aware of this, I could have been advised when I arranged the service and the guys could be provided with splitters which they currently are not.
2 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
I called to place an order with KCOM…
I called to place an order with KCOM come Ricky salesperson was amazing and kept me updated every step of the way to let me know what was going on. He also went beyond trying to sort out a problem but I have with my current provider.
2 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Melanie.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Absolutely awful service
Absolutely awful service - KCOM is a company that deoesn't care about it's customers
2 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon David.
Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team.
Kind regards, Ella.
Quick and easy
2 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Emma.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards Ella.
Really quick straight forward service…
Really quick straight forward service and very helpful
2 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Kayl.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
I received a telephone call reminding…
I received a telephone call reminding that my contract was due to end and the assistance I received was 10/10. Excellent service
30 maart 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Paula.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Easy on line application
2 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Steven.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Very poor service
Very poor service. Discount ran out so my contract went from £47 to 75 per month,
Moving property but I have a 2/3 month gap untill I move into my next property and they’ve stung me with a cancellation bill worth over £200.
I tried saying if my bill goes back down to £47 I will stay with you and keep paying for the service . But they had zero interest in keeping me on. I will be using a different supplier in my new property.
Disappointed after been with them for many years.
2 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Connor.
Thank you for letting us know. We’ve asked for your contact information so we can work with you on a solution. You can also contact us directly.
Kind regards, Ella.
Ellis & Blake
Ellis & Blake are very friendly hard working lads
A credit to your company. They worked none stop and left the site very clean and tidy.
1 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Angela.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Kcom has a best internet always
Customer service was excellent when I had a question about my router. The agent was polite and resolved it instantly."
"Finally, a provider that delivers the speed they promised! Highly recommend for anyone who games or streams."
25 maart 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Monika.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Great experience
Ellis and Blake arrived. Great service and gave some good advice for future planning. Install up and running, no bother
1 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Mark.
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
Great work and fast set up
Great work and fast set up. Great help connecting to phone. Thank you Ellis and Blake
1 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Lisa.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Excellent service
Excellent service! We had civils onsite to move external cables and technicians to install internal cables. All employees both in the office and onsite polite, helpful and friendly. A credit to KCOM
23 maart 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Katrina.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella
Overpriced service,there’s now more…
Overpriced service,there’s now more options available thankfully
6 november 2025
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Brian.
Thank you for taking the time to share your comments. We’ve requested your contact details and would be happy to speak with you directly.
Kind regards, Ella
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.