Very nice guy on the phone however their early repayment charge would be £230 on my account - £230!!!!! Told them I’m moving to a new house in November which is in the same area and would be using K... Toon meer
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Lees wat reviewers zeggen
Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Expla... Toon meer
Bedrijf heeft geantwoord
We have been experiencing problems with our router and I spoke to a KC representative who was in my area. She requested a phone call so firstly I received great customer service from HER. Then receive... Toon meer
Bedrijf heeft geantwoord
Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue. I recently had to contact them and the problem was fi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contactgegevens
37 Carr Lane, HU1 3RE, Hull, Verenigd Koninkrijk
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Uitstekend
4K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
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Very easy to set up
Very easy to set up, very quick and informative!
14 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Nick.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Great customer service at a competitive…
Great customer service at a competitive price. Having just moved into the KCOM area, the experience was so much better than any interaction I’ve ever had with BT/EE.
24 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Matt.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
We have been wanting fibre broadband…
We have been wanting fibre broadband for sometime now and decided to go with Kcom. I rang them and got a quick answer and a very helpful young man. Fibre is ordered for the end of the month. All taken care of. There was no sales pressure. Would certainly recommend them thus far.
13 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Marion.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Used the call back service provided and…
Used the call back service provided and received the call in less than 5 minutes, whole process of ordering my internet package was simple and efficient. The person on the other end of the phone was informative, friendly and courteous.
13 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Clarkey.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Easy to order on line and followed up…
Easy to order on line and followed up by a sales advisor next day
13 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Patrick.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Ellis and Blake wre very helpful
Ellis and Blake wre very helpful being in my 70s i am not great with technology they were patient and helpful. They wre efficient and cleared everything you wouldn't have known they had been.
8 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Christina.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Quick friendly outcome …
Quick friendly outcome to my request for change of package
6 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Pam.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Just switched to Kcom whole process was…
Just switched to Kcom whole process was a breeze and kept well informed all the way cheaper prices for the same package as I had with BT/EE
13 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning David.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
The guys that came and installed the…
The guys that came and installed the new ultra fast boardband were awesome and very helpfull
5 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Colin.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
I was out when a kcom representative…
I was out when a kcom representative visit my home but it was arranged for them to call me at 6pm they was on time . Very polite explained everything clearly and arranged everything. Great service thank you
11 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Anna.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Great service, good experience.
Did what they promised,swapped me from my WiFi provider saved me a lot of hassle.
Fitted on the day they promised, Matt and Jake were very friendly and helpful
23 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Hello, Thank you for sharing your experience - we’re glad it’s been a good one.
Many Thanks, Holly
Had a fault and the engineer was here…
Had a fault and the engineer was here and it was sorted in 24 hours. What a pleasant experience.
29 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Hello, We really appreciate your feedback and are glad we could help.
Many Thanks, Holly
Fitting internet
I would like thank the lads today ( Blake and Ellis ) done a great clean and tidy job
11 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Kind Regards, Holly
Extremely efficient and professional service.
Blake and Ellis rocked up on time, were very polite, informative and professional. Outstanding service!
11 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Hello, Thank you for your kind words - we’re delighted you’re happy with our engineers and the service!
Many Thanks, Holly
Happy to come back
Happy with my decision to come back to KCom. Got through easily on the phone, agent explained everything fully, giving me all my options and was happy to answer all my questions. Signed up there and then. Made the switch over from old provider for me so no hassle there. Would recommend anyone going with KC
11 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Hello, Your feedback made our day - thank you for sharing it.
Kind Regards, Holly
great thank you for all your help
great thank you for all your help
3 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Em.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Never really had an issue however…
Never really had an issue however pricing/retention miles off the pace. £35 for 300Mbps ?...told ' yeah but this is a premium service ' .. implying other networks don't provide a premium service. Will be shopping around and taking my business elsewhere.
8 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Mike.
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
Kind regards, Ella.
Had to pay the plan for a year without…
Had to pay the plan for a year without using it just because the area where I moved wasn't covered by them. Tried everything, they were asking for around 900£ to cancel the plan, even more than I would pay monthly.
9 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Madalin.
Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team.
Kind regards, Ella.
Smooth changeover from first enquiry to commissioning.
Blake and Ellis arrived exactly at the beginning of our allotted installation period. After a discussion on the location of the new ONT the required work was carried out efficiently with the original landline number ported over soon after.
24 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Stuart.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Adam & Corey were diligent
Adam & Corey were diligent, with minimal fuss and time to install the full fibre broadband equipment.
7 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Roger.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
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