KCOM Reviews 3.960

I am moving back to Hull and therefore a return customer to kcom, was always happy with the service and contact ability

Very helpful employee on the phone. He explained everything and it’s nice to speak to a human being.

Ease of signing up as a new customer

Very polite respectful engineers cleaned up mess and efficient thank you Carol m

Friendly efficient engineers Matt and Jake worked very hard they were very tidy and left no mess.

The two gentlemen who came to do our internet were very good did a great job very respectful left it all clean as they found it excellent highly recommend Mrs s trilk there names were Ellis and Blake

The best team in suport if you have any issues

All handled over the phone, very easy to understand. And all information given clearly

Ellis & Blake
Very friendly. Answered any questions I had. Talked through everything that was happening. Left the place tidy and got the job done

Good service, no problem.

Good customer experience and products explained clearly. Seems a fair price for broadband - I am yet to test the connection.

I have been a customer with kcom for around 30 years when it used to belong to hull city council i believe then kcom took overI closed my account on the 30 mar but contacted kcom 2 weeks before that date. As I left the uk,now trying to get bill sorted out it's just a joke they can't cancel the bill because it's been generated 2 weeks before now have to wait another 2 weeks before it sorted
No wonder customers are leaving contacted them 4 times and each time a different answer now been told it would be sorted by Monday just don't kmow why thy cannot cancel the bill but it takes around 3 to 4 weeks to sort never heard anything like it awaiting a refund which takes an other 14 days so total it could take 6 weeks or more for your account to be sorted be cause everything is automated and humans cannot do anything to input details or cancel its 2026 not the stoneage

Had kcom installed today and everything went really well . One of yhe blokes was sooo helpful helped me with the app and everything. Would really recommend

Installation was trouble free. Engineers were friendly helpful and informative, arrived on time and completed their work effectively and efficiently.

We had fibre installed and despite them having to come back a second time after needing a permit, Matt and Jake went above and beyond, explaining the process and showing us how to use the app. Extremely happy with the service we received and would most definitely recommend!

Due to a technical hitch with my previous supplier , my order had to be cancelled and then reapplied and Thanks to a nice chap called Dave from the outbound dept he sorted it all out and we then reapplied the contract and it was all done very quickly and efficiently So thanks to all at Kcomm we are very glad to be coming back! Thank you all.

KCOM were efficient throughout our installation at a newly built home. The sales person I dealt with was knowledgeable and helped me chose the right package for our usage. The engineer was punctual and polite. They were efficient and tidy in their work. They ensured I knew how to connect to the WiFi by guiding me step by step. The process ran smoothly throughout.

Kcom were excellent when I had a problem, from phoning up to report the issue to the lads coming to fix it was quick and efficient, well done Kcom