KCOM Reviews 3.957

Very helpful and professional

Very easy to set up, very quick and informative!

Great customer service at a competitive price. Having just moved into the KCOM area, the experience was so much better than any interaction I’ve ever had with BT/EE.

We have been wanting fibre broadband for sometime now and decided to go with Kcom. I rang them and got a quick answer and a very helpful young man. Fibre is ordered for the end of the month. All taken care of. There was no sales pressure. Would certainly recommend them thus far.

Used the call back service provided and received the call in less than 5 minutes, whole process of ordering my internet package was simple and efficient. The person on the other end of the phone was informative, friendly and courteous.

Easy to order on line and followed up by a sales advisor next day

Ellis and Blake wre very helpful being in my 70s i am not great with technology they were patient and helpful. They wre efficient and cleared everything you wouldn't have known they had been.

Quick friendly outcome to my request for change of package

Just switched to Kcom whole process was a breeze and kept well informed all the way cheaper prices for the same package as I had with BT/EE

The guys that came and installed the new ultra fast boardband were awesome and very helpfull

I was out when a kcom representative visit my home but it was arranged for them to call me at 6pm they was on time . Very polite explained everything clearly and arranged everything. Great service thank you

Did what they promised,swapped me from my WiFi provider saved me a lot of hassle.
Fitted on the day they promised, Matt and Jake were very friendly and helpful

Had a fault and the engineer was here and it was sorted in 24 hours. What a pleasant experience.

I would like thank the lads today ( Blake and Ellis ) done a great clean and tidy job

Blake and Ellis rocked up on time, were very polite, informative and professional. Outstanding service!

Happy with my decision to come back to KCom. Got through easily on the phone, agent explained everything fully, giving me all my options and was happy to answer all my questions. Signed up there and then. Made the switch over from old provider for me so no hassle there. Would recommend anyone going with KC

great thank you for all your help

Never really had an issue however pricing/retention miles off the pace. £35 for 300Mbps ?...told ' yeah but this is a premium service ' .. implying other networks don't provide a premium service. Will be shopping around and taking my business elsewhere.

Had to pay the plan for a year without using it just because the area where I moved wasn't covered by them. Tried everything, they were asking for around 900£ to cancel the plan, even more than I would pay monthly.

Blake and Ellis arrived exactly at the beginning of our allotted installation period. After a discussion on the location of the new ONT the required work was carried out efficiently with the original landline number ported over soon after.