Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Expla... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very nice guy on the phone however their early repayment charge would be £230 on my account - £230!!!!! Told them I’m moving to a new house in November which is in the same area and would be using K... Toon meer
We have been experiencing problems with our router and I spoke to a KC representative who was in my area. She requested a phone call so firstly I received great customer service from HER. Then receive... Toon meer
Bedrijf heeft geantwoord
Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue. I recently had to contact them and the problem was fi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contactgegevens
37 Carr Lane, HU1 3RE, Hull, Verenigd Koninkrijk
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Uitstekend
4K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Regretted leaving.
Recently left to connexion in Hull. Had nothing but issues since leaving in January. Had to contact ombudsman to leave them after regretting leaving kcom. Not worth the very small savings for the difference in service and customer service.
2 juli 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Billy.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Mac was very helpful
Mac was very helpful, patient and polite. Saved me some money too with his knowledge of my usage.
2 juli 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Aitken.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
All questions answered and explained.
All questions answered and explained.
Arren W was very patient with me .and answered all my questions.
2 juli 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Colin.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
The lady who helped explained…
The lady who helped explained everything,she was very polite too, I'm very happy with the service I received
2 juli 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Chris.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Antwoord van KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Mac was very efficient
Mac was very pleasant , dealt with my billing query efficiently and quickly and told me exactly what would happen . I am hopeful that my query would be sorted out , without the need to ring again.
1 juli 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Amazing deals
Sam Middleton has been excellent, not at all pushy, just really helpful. KCOM has some amazing deals for my area.
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Fast flexible service
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Fantastic service from Mac
Fantastic service from Mac - he explained all the various options very clearly - so helpful trying to get me the best deal for my mum. Very polite & friendly.
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Helpful and polite on phone
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was very easy to find what i wanted
26 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Very polite
Very polite, a lot of ppl skills I’m happy with his sales skills
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
A local company provides a great…High speed internet service dir a very reasonable price!
A local company provides a great service for years. All local people should be supportive.
The process of renewing our contract was so simple, effortless. Customer service is very good & staff are very friendly to deal with!
23 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Kcom are a good company
Kcom are a good company, there broadband are very good fast, + talk to human people not robots
29 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Excellent service from Mac
Excellent service from Mac. Helpful , friendly , patient and professional. A really great helpline experience. Thank you.
29 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Great customer service very satisfied…
Great customer service very satisfied with the outcome and great communication
29 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
They made is easy and simple to switch…
They made is easy and simple to switch to a new contract
29 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was so easy to have that…
It was so easy to have that conversation with Sam. I’ve now improved what was already great, my new contract.
22 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Contacted the regarding my Mum's WiFi…
Contacted the regarding my Mum's WiFi signal. Mac was extremely patient and helpful, talking me through all the stages of checking the equipment, resetting it and changing speeds etc On the phone over an hour and hopefully we have sorted the problem
29 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Was recommended about KCOM & so glad…
Was recommended about KCOM & so glad we took out a contract.From ordering through to the installation,the process was excellent,
2 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Andy.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
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