I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... Toon meer
Bedrijf heeft geantwoord
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... Toon meer
Bedrijf heeft geantwoord
I found this website by chance but was extremely happy when I did. I haven’t yet opened the AirPods as they are a Christmas present. Delivery want prompt and was kept informed throughout the order a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.
Contactgegevens
55 Longsmith Street, , GL1 2HT, Gloucester, Verenigd Koninkrijk
- +44 1452 26 0075
- sales@kfdirect.co.uk
- kfdirect.co.uk
3,7
Gemiddeld
855 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Counterfeit AirPods and not refunding
Counterfeit goods refusing to refund. I bought AirPods 6 weeks ago. On receipt it was obvious they were counterfeit. The look and feel we’re not authentic, including the light, sound quality and battery life. I contacted KF Direct and they said I could return and provided a pre paid Royal Mail label.
I returned the item nearly 6 weeks ago - when there were NO Royal Mail strikes. Other things I posted that day have been received by other retailers. Despite contacting KF Direct over 8 times (with a photo of the postage receipt) but they keep blaming the Royal Mail strikes.
Firstly, as previously mentioned there were no strikes when I posted the goods. Secondly, I’m aware this has happened to a number of other customers which suggests KF Direct do this regularly and do not refund items. Thirdly, the return of the product is not a consumers responsibility if they have provided proof of return and the return delivery was arranged by the trader.
KF Direct - it’s been 6 weeks - please refund me ASAP in accordance with UK consumer protection laws !
18 november 2022
Review zonder uitnodiging
Antwoord van KFDirect
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.
You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Dave
Customer Care
Sends fake goods as Apple
Having read the reply, I need to point out these are NOT refurbished. They are Yesido branded e.g. no real reason that the charging case would need to be replaced for ‘hygiene’ reasons.
—-
Don’t buy (Apple AirPods) from this company. I ordered refurbished AirPods and received Yesido earbuds that I could have bought cheaper online. When I asked customer support they said that the reseller uses top grade replacement parts for hygiene reasons - or every single part was replaced by counterfeit parts as far as I could tell, so not actually refurbished as that doesn’t explain Yesido branding on the charging case. There is no reason why this would be changed for hygiene reasons. Should not be advertised as Apple so reported to trading standards. I suspect I will get the same stock response from customer services as others have, below.
1 december 2022
Antwoord van KFDirect
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.
You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Dave
Customer Care
Fast delivery
Fast delivery. Great price and the airpods sound great.
1 december 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Neal,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
KF direct
The shipping was really fast and they sent the item as quick as they could!
13 december 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Marcus,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Exactly as described and arrived in…
Exactly as described and arrived in super quick time despite postal strikes.
6 december 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear George,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Very competitive price and fast…
Very competitive price and fast delivery, even during postal strikes! Thanks!
9 december 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Vicky,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Antwoord van KFDirect
Dear Farhan,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
The earphones are ok I would buy from…
The earphones are ok I would buy from them again
6 december 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Bethany,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Very good quality brilliant delivery…
Very good quality brilliant delivery time excellent service
30 november 2022
Review zonder uitnodiging
Antwoord van KFDirect
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Good quality and fast delivery
The product seems very good quality. The product was sent the next day I ordered.
28 november 2022
Review zonder uitnodiging
Antwoord van KFDirect
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Order AirPods which had been renewed at…
Order AirPods which had been renewed at a great price. They are in mint condition and perfect. Would order from this company again.
28 november 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Barry,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Easy to use site and quick delivery and…
Easy to use site and quick delivery and air buds look brand new
6 december 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear David,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Straight forward no problem.
Order pay delivered good quality. What's not to like.
23 november 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Vic,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Counterfeit products the company has…
Counterfeit products the company has been reported. Purchased Apple Ear Pods and some branded Yesido product came through the post. Despite what this company has to say, which they have repeated on many reviews, it’s still counterfeit.
I have seen many reviews with the same information with the company claiming that because it’s refurbished that means they have rebranded the product as Yesido EarBuds. This is still illegal, this is called “reverse passing off” which is a trademark infringement. I have asked KF-Direct for proof that they have obtained Apples permission in doing this, but they were unable to supply this information.
They also claim that Apple 3rd Gen AirPods are £240, this isn’t the case it’s £189 with MagSafe charging. £70 is about the right cost for actual refurbished AirPods.
This company is selling counterfeit EarPods, I have also been to Apple to confirm if any part of it was Apple, obviously they confirmed they were fake. The joys of Apple ‘a Guru’s.
AVOID AT ALL COSTS!!! ITS JUST TIME WASTING HOPING THE COMPANY WILL GET AWAY WITH IT.
Edit - as I thought, they have just put a generic response to the review.
4 december 2022
Antwoord van KFDirect
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare with brand new as the quality may differ because of the refurbishment process. The internal components are Apple but the external body can be changed due to hygienic reasons.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand new ones.
You are still covered with seller warranty as well as eligible for full refund but for that we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
Dave
Customer Care
I feared I wouldn’t get my money back…I take it back
I got a refund. I made a mistake and kfdirect deserve a better review
1 star turned into 4
Thanks
14 november 2022
Review zonder uitnodiging
Antwoord van KFDirect
Hi,
We apologize for the inconvenience this may have caused.
Please be informed that we haven't received the returned item from you, we will update you as soon as the item is delivered to us.
The delay is due to the Royal Mail's ongoing strikes and season rush.
Kind regards
Dave
Arrived good and work perfect
They arrived pretty quickly and work pretty good although when I try connecting them to my iPhone they do say they can’t be verified as real AirPods but since they are cheaper than AirPods and work predominantly the same then they are good in my books
1 december 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Will,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Great deals and quality products
Quick and easy to use website. Helpful information readily available and great deals!
30 november 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Adam,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
*FAKE* Counterfeit refurbished apple airpod pros
Counterfeit product received
Reported to Trading standards, Action Fraud and Visa.
(click on one star ratings - they all say the same thing)
Beware!! Avoid the fraudster!!
**Received no reply from three emails sent.
29 november 2022
Antwoord van KFDirect
We apologize for the inconvenience this may have caused.
Please contact us via email at sales@kfdirect.co.uk and we will assist you to the best of your satisfaction.
Kind Regards
Dave
First time shopper and was super quick…
First time shopper and was super quick and well packaged. will be back
28 november 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Kristy,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Gets it right every time
Great products, great prices, great customer service. What else do buyers really want? Always have a great experience ordering from KF-Direct, dispatch and delivery go beyond expectations :)
21 november 2022
Review zonder uitnodiging
Antwoord van KFDirect
Dear Somer,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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