KFDirect Reviews 

First class service next day delivery . Parcel and good in perfect condition

I buy earphones and it was very good quality

Wow what a great site and the prices are fab!

I found this website by chance but was extremely happy when I did. I haven’t yet opened the AirPods as they are a Christmas present. Delivery want prompt and was kept informed throughout the order and delivery process. Will definitely be revisiting this site 👍

Quick service. Good quality products. Thank you.

Great delivery time and so far one product is working great other 2 are Christmas presents

Quick, easy, good communication

Great prices for top quality products and very quick delivery!! Would definitely order again 😊

Все доставлено в лучшем виде и вовремя.
Благодарю ❤️

Really quick delivery, excellent communication. Can’t wait to give them ti my daughter for xmas

My order came very quickly and was presented much better than expected

Fast getting order out.

Good customer service but still trying my IPods and seem one of them is not working properly or the IOS version doesn't accept refurbished devices

A problem with my first order. Kf direct quickly sorted it. Thanks a lot for the fast deliveries. Works as good as brand new will ever get. Will continue to trade

Nice and simple - easy to navigate and use

I brought a pair of Apple Air pods. Due to not wanting to lose them, I didn’t use them, I saved them for my trip to London.
Whilst I was on my trip, 1 of the pods kept dropping its charge so went into Apple and explained. 30 mins wait and I was seeing a tech. She took them out the back and returned 5 mins later, to my horror she said. I don’t no where you purchased these but these aren’t an Apple product and can’t do nothing about the product. She apologised and advised me to send them back to where I purchased them.

July 2022 I spoke to KF-Direct they explained that due to being reconditioned they get mistaken. They advised me to post it back to them with a cover letter explaining the problem and if you wanted a refund or exchange.
Due to moving since purchased I made sure to include the new address and that I requested a full refund.

Apparently someone in their warehouse took it upon themselves and sent out a replacement to the wrong address.
After a couple of weeks and still no refund I emailed them.
They explained that their warehouse guy sent them out, when I did some investigations they had sent them to my old address..
I explained this to KF-direct and their response was get in touch with them and ask them where they are?
Fortunately we have a good friend that lives a couple of doors down, so she went around.
The new tenant said that they had received something but when they realised the name and it wasn’t for her or her partner. Put the back in the post box (return to sender)

I informed KF-direct about this and their response was once we have received the returned item they would forward them on to my new address.

I have been in touch with KF-direct and they are now saying. They had sent them out and once they are return the will action it.

We are now towards the end of October. They are now saying that the sent them to “My” and they are over 12months so old.

I’m out of pocket £89.99

Please please please think twice before you buy of this disgraceful company

Their response as per normal is; They sent 2 out?? No they didn’t they sent 1 (Why lie?) The original, which I returned and enclosed that I wanted a refund (which was advised by you!)..
You sent them to the wrong address which I had to chase up, the tenants have said they returned them you are saying you haven’t received them… meanwhile I’m out of pocket… paid for an item I haven’t received… the customer Act of 2015 says it’s your responsibility yet you fail to comprehend any of this….

Looking at all the bad reviews seem to be about apple air pods… In hindsight I wished I would of read this site before purchasing…

Like I said in my email I will be taking this matter further.
You just cannot comprehend that this is your error!

KFDirect have great customer care. My Samsung charger blew up, never had that happen before especially with a Samsung product but they promised to replace the charger and made the process easy. It was just in the warranty period so I got lucky.

I was a bit taken aback by how good they are at looking after their customers and recommend using them for your needs with confidence, even though they didn't respond to my initial email they will go out of there way to help you in the end.