KGORGE Reviews 

464
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

The sun shade that we received in our order was perfect for our space! It was clean, very sturdy and seems to be a very high quality construction. It has held up very well through several storms alre... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I wanted to say a big thank you to Kgorge for exceeding my expectations which is very rare these days. From my first email with lots of questions and need for special sizing, to their final emai... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Fast delivery and great material, but narrow shape taper I recently ordered an offset triangle sun shade, and I was very impressed by the turnaround time—it was produced and shipped in record time... Toon meer

Beoordeeld met 4 van de 5 sterren

The curtains are robust & can take alot ob abuse from wind & doesn't allow rain to seep thru. The turnaround time is approximately 3 years because the hot Alabama sun hear breaks down the fabric & eve... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gordijnwinkel
  2. Tuinmeubelwinkel

Geschreven door het bedrijf

KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces. With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

464 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,2

Alle reviews

(464)

33 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Worst Company

This company is the worst I’ve ever dealt with. I purchased some curtains that weren’t going to work for my gazebo. I returned them as they came same package etc, after they received my returned package I waited for two months for refund, no luck so I file a complaint with PayPal, PayPal wasn’t much of a help either they informed me that I took too long to reply and some additional information was needed so case was closed. I opened a new case and here we are five months later and I still haven’t gotten my refund. I reached out to the company, and this was there reply, Dear customer,
Thank you for your mail and sorry for the inconvenience.
We checked and found the dispute over your order has been resolved, just the outcome of the dispute is in our favor.
But we will transfer the refund for you through PayPal.
Could you pls send us your Paypal Account?
We eagerly await your prompt response.
Wishing you a wonderful day!

Best regards,
Kara thats a not true PayPal dispute was never in their favor then they want me to send my PayPal account info again don’t you have this info in your files…. Will be filing a complaint against this company after reading several reviews … should have done that before I Believe they just give you the running around till you get tired and they stay with your money and resold the item…

1 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

We were very happy when our order…

We were very happy when our order arrived. Warning I will not take long and they will faded drastically. We live in a shaded woods in the state of Ohio. China company do not expect to return, it will cost more than product. Look elsewhere.

11 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have been waiting for a credit to my…

I have been waiting for a credit to my credit card for what seems like weeks. When last I inquired, i was topd my 3 pkgs were being examined. The items were never taken out of the box, only opened to check the merchandise and once opened I realized the rods were
the wrong size and closed the boxes
Not sure what could be taking so long

7 maart 2024
Beoordeeld met 5 van de 5 sterren

These drapes really are beautiful &…

These velvet blackout drapes really are beautiful & made very well. I have the champagne color & now the blush - they are both lovely but I’m especially fond of the blush. Also in the champagne I ordered the 84 length & in blush I ordered the 96 length & I really prefer the longer length bc the drapes look nice when they puddle on the floor. I like the amount of light that they block out… not fully black out by any means but definitely darkens the room considerably. Highly recommend!

30 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Customer service is awful. Return process is awful.

We ordered the 192" X 276" waterproof sunshade for our backyard. After multiple attempts with different fastening devices we were unable to remove the sag in the middle of the shade with tension. We even used the kit that the company sold as an additional item. The material was just too weak in the middle. The return process has been a nightmare. I'm still trying to get a return address to ship the product back to the company. We've had over a 12 email exchange and at this point I seriously doubt if I'm getting my money back. Awful customer service. Do not recommend at all.

1 januari 2024
Review zonder uitnodiging
Logo KGORGE

Antwoord van KGORGE

Dear valued customer,

We greatly appreciate your support.
Our multiple email exchanges because we understand that the return will waste a lot of your time and extra return fees.

We sincerely apologize that our product did not meet your expectations.
Because the droop of the shade sail is also related to the size you ordered. The larger the size, the easier it is for the middle area to sag.
And we gave you suggestions on this issue and agreed to your return.
We have provided the return information in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Wishing you a wonderful day!

Warm regards,
kgorge.com

Beoordeeld met 5 van de 5 sterren

Privacy honored

The curtains worked very well in our Gazebo. We draped open one side & closed the other (3) sides. They especially helped keep out the cold as we sat outside to enjoy the day! Thank you!

25 december 2023
Beoordeeld met 5 van de 5 sterren

Outdoor Curtains

We ordered outdoor curtains for our patio. These came in a reasonalble amount of time and the quality was just as described. They are heavy duty with nice gromets that should last for a long time. We have yet to determine how the dark cloth with sustain its color when the summer sun starts shining but for now we are very pleased with our purchase.

5 december 2023
Beoordeeld met 5 van de 5 sterren

We love our new outdoor curtains

We love our new outdoor curtains. We are using them on our from porch to protect the carved wood doors from the sun. They look nice! I purchased the tiebacks in order to be able to tie pack the curtains. Cute!

11 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I think your return policy is terrible

I think your return policy is terrible. I think the return time should be 1 month. I had unopened curtins and couldn’t return them after 2 weeks. Ridiculous!

4 december 2023
Logo KGORGE

Antwoord van KGORGE

Dear valued customer,

We greatly appreciate your support.
We sincerely apologize that our product did not meet your expectations.
I'm sorry that our return policy no longer has the 30-day provision a long time ago.
For further details, please refer to our comprehensive returns policy: https://kgorge.com/pages/return-refund-policy
Could you pls tell us which order you want to return?
And we have provided the solution in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Wishing you a wonderful day!

Warm regards,
kgorge.com

Beoordeeld met 5 van de 5 sterren

Vinyl tarps keeping patio warm

I read the reviews and decided to order vinyl tarps to “enclose” my patio for the winter to keep my orchids protected from the cold. If you considering enclosing your patio, these tarps are excellent. With the use of the tarps and 1 small propane space heater, the large patio has consistently been 12 degrees warmer than the outside temp.

1 december 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Curtains are good quality and arrived…

Curtains are good quality and arrived quickly. Customer service was responsive, and the price was reasonable, however, the color info and photo on the webpage isn’t accurate: the forest green is actually emerald verging on teal. But overall, good curtains, good experience with the company.

8 november 2023
Logo KGORGE

Antwoord van KGORGE

Dear valued customer,

Thank you for your support, and we sincerely apologize for any inconvenience caused.
Regarding the product color problem you mentioned, I'm sorry that there is a color difference between the color of the picture and the actual product. You can also take a look at the product description.
And we have provided the solution in the email and are waiting for your timely reply.
Thank you for your understanding and cooperation.
Have a nice day!

Warm regards,
kgorge.com

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