Kimberley - The Caravan & Motorhome People - Darlington Reviews 

No pressure to buy and plenty to choose from. Very helpful staff to answer the questions we asked. A great handover with everything covered and shown to be working as it should. Rich and Gary were outstanding and the lady with the knowledge about the awnings!

Dealt with Annie in the shop regarding a tentbox , fantastic experience all round, helpful excellent value , highly recommend.

Great sales really helpful as we have never had a caravan before, and a great handover would definitely recommend Kimberley’s

They couldn't do enough for us when we came to collect our caravan because it wasn't ready.

Very knowledgeable staff, good handover, made picking up our motorhome very easy. Thanks Benson & team.

Having messed up my first booking, and requiring 3 days to fulfill the second one, the job was not fully completed (despite being paid in full) due to “items left in the vehicle”. Since no one had bothered to tell me that all items needed to be removed, I wasn’t aware that this was the case.
I wrote to head office asking for an explanation of this logic, and have been completely ignored. Worst customer service I have ever encountered.

UPDATE: still waiting for the promised contact mentioned below….. as I said - worst customer service ever! 😡

Everything that was explained at the handover, and there was the reassurance that if any help was needed then it was just a phone call away. Benson and Richard were very professional in the process. We left Kimberley in the knowledge that we were well looked after.

We attended the Oct 2025 NEC show in Birmingham, whilst there we ordered our Swift Elegance 850. Richard Dinsdale was fantastic in getting the order sorted, Kimberley kept us up-date on delivery times and Richard was always to hand answering any questions. When collecting Benson was very in-depth with all controls and made the experience fun. Well-done Kimberley.... following this my daughter and family friends also purchased their Swifts, Again they were really pleased with the service!!!! :-)

Great selection of new and used caravans on site. The staff are very friendly and professional. Tom was great on the sales side of things, and Paul was marvellous at handing over, and explaining all of the workings of the caravan. Can’t praise them both enough. I would definitely recommend Kimberly caravans to anyone who is looking to purchase a caravan. Great team.

Absolutely in love with our caravan,
The staff were all so friendly and helpful, and Richard showed us all we need to know on our handover, would highly recommend this place to anyone

Very polite and knowledgeable staff.
Lovely range of high quality vehicles. The Campervan was ready on time and was beautifully presented. A full tour of the campervan was given and nothing was too much trouble.
Paul and Richard were polite and helpful.
Genuinely wanting the customer to have a great experience.
Would definitely recommend this company.
Thank you so much.

I've just bought a new caravan from Kimberly, and I can't recommend them enough. Tom wasn't pushy at all. He gave us all the time we needed to make our decision. He was very friendly and helpful, and answered all our queries.
The handover was brilliant and very clear. In fact, every member of staff we came across were all polite and helpful. This made our experience a very pleasureable one.

When it came to buying our new van, Tom was helpful in answering our various queries. The process of trading in was very smooth and efficient. The handover from Paul and Benson was thorough and they were both very personable, knowledgeable and helpful. Overall, a very relaxed and professional experience.

Review – Kimberley Caravan and Motorhome
The salesman was not pushy at all and gave us a very relaxed experience. He showed us around the motorhome thoroughly, including how to transform the bench seats into belted travel seats, along with many other helpful features.
We were then given time to look around by ourselves, which we really appreciated, but he remained available to answer any questions if needed.
After the sale and before collection, he made himself available when we returned to take measurements inside the van, which was very helpful.
The handover was completed by Benson and his colleague, who took their time and went through everything at our pace, ensuring we fully understood how everything worked.
Overall, it was an excellent service, and I would highly recommend Kimberley Caravan and Motorhome.

The company has an amazing range of both caravans and caravan equipment at reasonable prices. The staff are so nice and friendly and very helpful. I had a great lesson by Benson Adams when collecting my new caravan his knowledge of my caravan was excellent and made me feel very confident in what to do with all the gadgets.

Wow what an experience we recieved. We brought our very first basecamp caravan from these guys yesterday. Paul and benson were brilliant showing us around the caravan and handover went very smooth. Would highly recommend

Fantastic service from Tom and Andy in the sales department, through to the most informative and comprehensive handover from Benson and Paul

We have just bought our caravan from Kimberley Caravans, Richard the salesmen was great, Benson and Paul the handover agents were well knowledgeable and went through everything in great detail. Nothing was too much trouble for Simon in the shop either, helping getting us kitted out with an awning and other accessories to go with our new van. Highly recommended based on the service received.

After picking up our motorhome which allegedly had been thoroughly prepared over the week before handover. We found various minor issues which must have been obvious to the prep team but had not been highlighted to me. Then on our first trip out the engine battery failed and the tracker has responded continuously as a result. Hopefully all the issues will be resolved promptly. I paid good money for the vehicle and my trade in was perfect and is now on the site for sale with no issues. Hopefully all will be resolved assp.

We’ve had an appalling experience. Short story - we ordered an £95k Affinity One campervan at the Feb 2025 show - yes 2025. Agreed a trade in. Waited. Waited. August 2025 delivery became September, then October then……it’s April 2026 and we are still waiting. Affinity says it no longer has a UK dealer. No word from Kimberley. I’ve written, called etc. One call back saying nothing really. I’ve written to the CEO - doesn’t even answer. They have a £5k deposit and I think they also owe me interest and a compensation payment for the distress and inconvenience they have caused. Clearly, they sold us a van they had no way of actually supplying. Clearly, they haven’t been honest about their relationship with Affinity which has clearly broken down completely. If they had at least tried to manage my expectations or better, been honest that they cant fulfill our contract that would be something. But they simply ignore me. They get good reviews and awards so must be doing something right - but they have messed us around for 14 months and now ignore me.