Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Toon meer
Bedrijf heeft geantwoord
Customer Service very good Service very good Pricing reasonable delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person... Toon meer
I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Contactgegevens
Darenth Road, N16, London, Verenigd Koninkrijk
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,2
Goed
231 reviews
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Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The best website for this trade
Great customer service, the best website at these trade unbeatable prices and fast delivery
12 juli 2026
Review zonder uitnodiging
Great service
Great service, fast delivery, good advice and customer service, very good after care!
8 juli 2026
Review zonder uitnodiging
Prompt service and communication
Prompt service and communication. Will be buying from Kitchway again!
3 juli 2026
Review zonder uitnodiging
Great comms
Great comms, decently fast delivery, great selection
13 juni 2026
Review zonder uitnodiging
Excellent mugs and great service.
Great product and good packaging and delivery
2 juni 2026
Review zonder uitnodiging
Simple to use website
Simple to use website. Signed up for a discount only to be advised items in my cart weren't eligible for discount without any explanation why.
31 mei 2026
Review zonder uitnodiging
super 5 star service best prices they…
super 5 star service best prices they wont let you down
24 mei 2026
Review zonder uitnodiging
All good in the hood.
Everything arrived quickly and it was all as expected with no problems
Would definitely recommend and is cheaper than Nesbits
6 mei 2026
Purchased the Rustico dinner and side…
Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted quickly and efficiently and I was kept up to date.
27 april 2026
I had ordered something extra but it…
I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, not a good experience.
30 april 2026
Great product GREAT PRODUCT and arrive on time
Great product and arrive on time . Amazing
Definitely will recommend to friends.
Best regards.
Teck
19 april 2026
The order arrived very late
The order arrived very late. Despite being within Europe, I had to pay a significant amount of tax.
13 april 2026
Prompt delivery and courteous…
Prompt delivery and courteous personnel. Boxed unit had to be unpacked in the hallway as box would not fit through the basement doorway.
15 april 2026
Review zonder uitnodiging
Delivered as promised
Delivered as promised. Had a few issues with order as we are not up to date but delivery was excellent.
1 april 2026
Review zonder uitnodiging
The service is at a high level.👍
11 maart 2026
Very good handeling and quite…
Very good handeling and quite aesthetic. But i gotta say its a bit too small for some meals
22 oktober 2025
Avoid at all costs.
I would strongly advise consumers to avoid.
I purchased items online and the quality was terrible. When I attempted to return them, I was informed that a 20% “restocking fee” would apply and that I could not even obtain a Return Authorisation number unless I first paid that fee.
In effect, I was required to pay money simply to access the returns process.
This is not what UK consumers reasonably expect when purchasing online. Statutory consumer rights cannot be overridden by standard terms and conditions or by labelling transactions as “B2B” after the fact.
After considerable correspondence, the goods were returned and received by the retailer, yet the refund was not processed promptly, requiring me to escalate the matter through my bank.
I am sure they'll write some waffle back - but give it a thought before you purchase. (as expected they did and have lied. Nice try).
15 januari 2026
Review zonder uitnodiging
Antwoord van Kitchway
Hi Will,
Thank you for your feedback. We would like to clarify the facts surrounding this return to ensure a transparent record for all our customers.
Accessing Returns: At no point are customers required to pay a fee just to "access" our return process. Our system informs customers of the standard restocking fee that is deducted from the final refund amount, as per our terms for non-faulty goods.
Refund Status: Your refund was processed in full accordance with our standard timeline once the items were received and inspected. We can confirm that this was completed through our internal systems without the need for bank escalation.
Return Method: While we provide a standard returns process, you opted to use your own shipping label. This is perfectly acceptable, though it did result in a slight delay as the package had to be manually processed upon arrival.
Statutory Rights: We respect all UK consumer rights. Restocking fees are a standard practice in the Catering and B2B trade transactions to cover processing costs.
We aim to be as helpful as possible and regret that this experience didn't meet your expectations.
Kind regards,
Joe A.
Good customer service and fast delivery.
17 februari 2026
Review zonder uitnodiging
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