Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Toon meer
Bedrijf heeft geantwoord
Customer Service very good Service very good Pricing reasonable delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person... Toon meer
I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Contactgegevens
Darenth Road, N16, London, Verenigd Koninkrijk
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,2
Goed
231 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Slow delivery
Item was fine and well packed, but it took 5 weeks to deliver an item that was claimed to be on stock
31 oktober 2025
Review zonder uitnodiging
Came on time
Came on time, product was as described. All in all a very good experience.
21 oktober 2025
Great product- and great overall experience.
Great product- coffee cups and saucers first class. Really easy to deal with. Very efficient.
16 oktober 2025
The order was never delivered!
The order was never delivered.
I sent an email, but I don't get a response.
5 oktober 2025
Good quality fast delivery.
The goods were of very good quality & arrived very promptly. Thank you!
6 oktober 2025
Good communication and quick delivery
Good communication and quick delivery. Customer service very helpful and professional. Thanks
30 september 2025
Antwoord van Kitchway
Hi Zahid,
Thank you for your 5-star review; it is greatly appreciated, communication and fast delivery is what we aim for,
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
You let yourselves down - Actually being able to speak to a human…
Actually being able to speak to a human person was excellent- he was very helpful and able to assist me in ordering because I’m technically challenged, mild school. We arranged for the item to be unpacked and moved into place as my husband and I are pensioners. Unfortunately, the people delivering did not honour this arrangement, and advised my husband that they only deliver items. It was very disappointing. Hence the lower star score.
29 september 2025
Ordering was easy. Happy customer
Ordering was easy.I’m very pleased with the quality and the price of the items. Delivery was very fast too
25 september 2025
Review zonder uitnodiging
Antwoord van Kitchway
Hi,
Thank you for your 5-star review; it is greatly appreciated. I am pleased to hear that you are satisfied with the price and that the fast delivery of the items is what we aim for.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Excellent set of tongs
Great set of tongs, especially with the locking ring instead of the pull out mechanism. Lovely price and brilliant customer service where I made an error and it was very quickly sorted out. Highly recommend.
25 september 2025
Antwoord van Kitchway
Hi Jan,
Thank you for your 5-star review; glad to hear that about the tongs. We're pleased that we met your expectations.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Fast en good communication for my…
Fast en good communication for my package to Belgium
17 september 2025
Antwoord van Kitchway
Hi Van,
Thank you for your 5-star review; it is greatly appreciated, I'm happy to hear that your order arrvied fast.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Great service prompt delivery
13 september 2025
Review zonder uitnodiging
Antwoord van Kitchway
Hi Shyam,
Thank you for your 5-star review; it is greatly appreciated.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Excellent fast delivery and really…
Excellent fast delivery and really useful items (insulated soup cups) - highly recommended company
24 september 2025
Review zonder uitnodiging
Antwoord van Kitchway
Hi Marie,
Thank you for your 5-star review; it is greatly appreciated, happy to hear that you happy with the insulated soup cups.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Quality service
Quality products and service. Quick delivery and communication, i'd highly recommended and I'll definitely be using them again!
16 juli 2025
Review zonder uitnodiging
Few bits for my Pizza Shop
Bought a few bits for my pizza shop. Contacted them for advice on sizes in advance of purchase. Order, ship time and packaging were spot on!
20 augustus 2025
I ordered the Quarter Size Sheet Pan…
I ordered the Quarter Size Sheet Pan Cover to go with the Aluminum Quarter Size Sheet Pans, assuming they would be a perfect fit as they are both "Quarter Size." Unfortunately, the cover is a poor fit for the pan. The sizing is incorrect, making the pan cover unusable for the purpose it was purchased for.
I have attempted to contact customer service for a return and have not yet received a reply. This has been a frustrating experience.
3 augustus 2025
Antwoord van Kitchway
Hi Khnsa,
Thank you for taking the time to leave a review. I am sorry to hear that the cover has not fitted the Pan. In the email we received from you, you did not mention anything about the cover not fitting the Pan, which is a shame, as that would help us speed up your return.
I can see that Joe responded to your email this morning, before you left this review. If you haven't seen the email, I suggest you check your junk folder.
We have sent you the return label.
I look forward to hearing from you,
Kind regards,
A
we are not happy the time i have one…
we are not happy the time i have one order nearly 7 days
4 augustus 2025
The return policy its very bad… you…
The return policy its very bad… you will get back almost anything and also customers service they will not answer to the emails
3 augustus 2025
Antwoord van Kitchway
Hi Maria,
Thank you for taking the time to leave a review. To offer the lowest prices possible, we need to apply a restocking fee, and the customer must pay for return shipping when the item is unwanted for no specific reason.
I see that Joe responded to your email on the 6th, explaining the same, so I am unsure why you say we have not responded to your emails.
If there is anything I can assist you with, please contact us at cs@kitchway.co.uk.
Kind regards,
A
Order placed on 13th of July is still…
Order placed on 13th of July is still not delivered to EU country after 15 days.
21 juli 2025
Antwoord van Kitchway
Hi Adam,
Thanks for taking the time to leave a review. If you look at the tracking, you will see that your order is on its way.
Sometimes shipping to Poland can take longer than expected, and I apologise for that.
If there is anything else I can help with, please get in touch. I can see that Joe has been in contact with you.
Kind regards,
Anna C.
Great customer service
Great customer service. Easy ordering process. Will comment on the quality of items after receiving them.
5 juli 2025
Review zonder uitnodiging
My order was placed 6 months ago
My order was placed 6 months ago. And now it's supposed to be coming in. My inquiries have not been answered. Terrible, horrible and disgraceful service.
18 juni 2025
Antwoord van Kitchway
Hi Janne,
Thanks for taking the time to leave a review.
I apologise for the delay. As advised when the order was placed, the Pizza Tray Stands were on backorder, which caused the delay.
I can see that we kept you informed along the way. Unfortunately, the delay was out of our hands, for which we apologise. We're glad that these are already with you.
Please get in touch next time before you order, and we will make up for this.
Kind regards,
Anna C.
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