Kittle Photographic Reviews 

Excellent customer service and quick response to emails. Thank you, Dennis, for your wonderful help 🙏😊

I am very disappointed with my recent photo purchase. I paid just under £30 for two downloads, only to discover that the images were nearly identical. The only difference was a very slight opening of the mouth, which I could barely notice. Because of the watermark, it was impossible to see this before purchase, and had I known they were so similar I would never have bought both at such a high price.

I requested a refund as I felt I had been mis‑sold, but was refused on the grounds that there was a “difference.” In reality, the difference was so minimal it did not justify charging for two separate photos.

Extremely poor experience. An obvious professional error was missed by both the photographer and their quality control, yet the company refused to correct it or offer any form of refund. Unprofessional service, zero accountability, and no customer care. I would strongly advise others to avoid this company. Multiple families have raised concerns and complaints about this company’s service. I have taken the initiative to consolidate this feedback and ensure that this photographer is not invited back to the school in the future.

Kittle have taken the school photos of my daughter from Nursery through to Juniors (so far!) and its lovely to have such high quality photos through the years. Their customer service is brilliant - they really go above and beyond. Thank you so much for all your wonderful photos, and looking forward to many more!

This company went to our daughters school for her first ever school photo. So disappointed, only one photo,no smile, poor quality. The person taking it obviously didn't care much.

This company goes to the school where my daughter is attending. Their photos are so poor and cheap. I don’t understand why school would give them the job. I could do better photos just with my phone. No theme, just white background, half body.. Ordering the photo is another bad experience. The price is nowhere to be seen until you proceed with the order. I would not pay £5 for the photo they offer. I guess the price is going to be between £15 to £30.. It’s a bad joke. We are not a poor family, but I won’t give them my business for a cheap bad job. Just principles.

Not a helpful company at all. A photo purchased previously was molded and cracking and sticking to the glass frame it was purchased in. Their only solution was to fork out for another picture.

The school were my kids go to used Kittle for a couple of years before changing back to the previous photography provider, and my experience was just one of many stories which was fed back to the school and prompted the change.

Avoid at all costs!

Great customer service!
I was initially sad to see the photos of my daughter had glare/reflection marks on her glasses from the flash, but when i emailed customer service for help, Dennis Tuni was very helpful and arranged for edits to be made. He helpfully explained that if i ordered a digital photo it wouldnt change online (to view a sample) but the updated versions be sent across to me, which they were in a very timely way. I was very impressed by the speed, and thoughtfulness of his support -especially at this very busy time of year! Thank you Dennis for all your help!

I ordered a two part pack of photos and unfortunately the framed photo glass was shattered. I phoned Kittlephoto and with a minute was put through to Callum at call centre 3. He kindly and efficiently explained what I needed to do and within few hours he and the company emailed to say my new photo had been reordered. Amazing service

Out for profit only company. Literally zero interest in providing a professional service or product. My child was dumped in front of camera on the floor without any kind of background, one shot photographed with no attempt to make it a good photo. Incredibly disappointed this company was used to capture my child’s first school photo. He himself could have done a better job.

Mind blowing they have school contracts either the results they provide.

I would give zero stars if I could! Rectifying under every review and the amount of nonsense written from this company is beyond me... It doesn't require so many skills to make a simple shot, even if you are photographing a child! The editing / retouching is so artificial. This is not my child on the picture but some AI created image! I barely can recognize my son! So artificial and cutted badly from the real background! That's not a background, it's cutting the person out of the image and placed on blanked artificial background! Educate yourself and stop trying to justify the hard job you are doing. Shame on you, ruining all those children's memories from school! You should be ashamed not only for the poor quality but also for the editing quality! The price tag is insane even if the quality was excellent, which it isn't!
My child has no a normal school picture for a second year because of your unprofessional unskilled behavior. After all real negative reviews, you should discontinue your business and leave it to the professionals that really care about the good quality!

This company is a disappointment! My daughter received the card to order photos over a month ago. I used the QR to check daily if the photo was available. However it never was despite logging my email so they could contact me. When I finally did log in and order, I discovered the photo on the system was from a previous year, rather the the current school year. I have now been offered no refund despite the fact that the incorrect photo was on the website and now do not have my child's year 8 photo! Disgraceful customer service!!

Fantastic service by Callum, answered my query with a perfect resolution. Very happy customer.

We had an issue with photos that had gone missing, between Kittle, the school and home. I contacted Kittle and Callum from customer services was straight on to it and reordered the photos to be sent directly to our house. I couldn't have asked for a better outcome and within a very short period of time.

Made an order but was made aware by callum that the order was corrupt after 10 minutes of email conversation it was all sorted and my order is now on its way

Purchased hoodies fro a school trip from Kittle. Excellent communication. The goods arrived exactly when promised and were of excellent quality. School badge embroidered to high quality and pupil names printed across the back. The pricing surprised me, literally 3/4 cost of what had been quoted for like for like products by other companies.

Disaster

Waste of time , terrible quality , my son not look natural photos look like taken by unprofessional person that’s a joke my son first infant school phono and terrible quality plus so expensive .

I will conplain to school also about it .

Just received my son’s first reception photo and it is awful! His eyes are closed on it and they only took one! Never in my life have i heard of a photographer only using one image for a parent to choose from and charge £20 for a download. I have never not bought photos of my son before but this will not be getting purchased! I have also complained to the school about the awful picture. Edited: I emailed the company and they have got back to me and said they will do it again next time they are at the school so they have tried to rectify the problem

Extremely disappointed with Kittle photography. Our daughter’s first year 7 secondary photo absolutely ruined by them not telling her to straightening her tie. I complained and to be told only one photo was taken. I have never had a photography company only giving parents one photo to choose from. A absolute awful company. The lady that tried to help me was genuinely lovely but who ever took the photo needs to get a new job!

To add to your reply, the lab checked and there wasn’t an alternative photo, if you take one that’s what happens also not once while I was complaining was an editing service mention and I highly doubt that’s true and lastly teacher or staff are not in front of the child while the photo is getting taken, so the fault lies with the photographer who should of been more observant before snapping the photo, and to check the image on the camera before moving to the next child.

Great customer service whilst getting our Leavers Book compiled and lovely production quality