Kittle Photographic Reviews 

If I could give zero stars I would.
This company must be a scam. There is no way they can be so incompetent for so many years. They basically have a monopoly, if you want school or class photos you have to use them. I stopped buying individual photos a long time ago due to the poor quality and just plain poor photography skills. Their website is a joke, it’s the worst user experience I have seen in decades! You have to wait days for an email to change password. This is the last year I will buy anything! It’s a shame but just not worth the aggravation.

Another year another horrible dull photo… very poor quality of work yet expensive. Wish our school changed this company! First of all there should be provided a few photos to choose from as it is impossible all students look perfect in one photo, there will always be someone who closes their eyes or look in different direction (unless the photographer is patient and engaging and takes time to get the perfect shot), the backdrop and lightning are terrible. Also, automatically should be provided a digital copy.
This year they did not add the class name which means the frame is different from what they were in the previous years.
Despite so many negative comments there seems to be no improvement year by year.

Yes another totally disastrous experience with Kittle.
School slips were late, despite me chasing with Kittle and the school.
When received, both children were either on the floor or standing on the knees... Contacted Kittle to gauge if any other s were taken so we could at least have a better versions for ourselves, to which after two weeks I was given a negative.
Now I learn that school delivery is only available within 21 days from the day the photos taken, not from the day they have been received by us parents. So on top of nearly £20 per cheapest option I would have to pay £5 delivery charge. To add, they won't do anything about it. So clearly out custom is not important.
Shocked they are still in business.
To add, of course there is a lengthy process of ordering - no option to order as a Guest so you have to create an account and enter all your data (happy data mining!) only to be told there is no free delivery available. Separate issue with requesting data removal.
Overall, least customer friendly company we have encountered.

Excellent customer service from Hannah Constable. She made ordering the photos I wanted easy. Thank you very much!

Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge.

Unfortunately the photo arrived damaged by shipping due to folding and jamming the letter through a small mailbox hole. Kittle was kind enough to reprint and send another copy free of charge.

10/10 customer service.

Terrible print quality, Terrible photography. Horrible white back ground.
I paid for a cardboard frame only for it to be further ruined with company logo on the front corner.

For the last three years I have been met with disappointment for both of my children’s class photo and individual photo. It’s like the photographers don’t think about what they are doing. Just received my daughters year 6 class photo and honestly I’m sad and again disappointed, not only for me but for her as this is her last year at primary and this is what we are receiving. Not even a whole class photo, split into small groups of 3 and 4 and then all put into one photo like a collage. Not impressed at all. Overpriced and terrible photos!

We haven't received the printed class picture for over a month, which is also overpriced! They don't care how the child looks in the picture, and they don't fix any minor mistakes in the pictures! (sticker on the sweater) The color of the digital picture is horrible, but at least it can be downloaded immediately!

This company does pictures for the school. Once a year they come to take pictures. Few years ago there were 3 pictures to choose from, now only one shot, for £18 digital copy. They never check if the kid is keeping their normal face or something is wrong with their clothes. 2 years a a row pictures go terribly wrong. The kid does not look himself on the picture and everyone say so. Also I could not get a picture of my own kid last year, reached out to them, they said contact the school, school said that KP should have given me access etc. in the end I have no pictures or even chance to see them. I would be much happier if they will have one class photo and one portrait.

I ordered my daughter’s school photo but never received it.
After some email tennis it transpired that I had made a typo on my email address.
Hayley Martin was helpful, patient and even phoned me to ensure everything was ok.
First class customer service.
Dave Dew
Trefriw
North Wales

My son’s school used them for photos and there was only one photo “choice” plus nearly £5 delivery on top of 2 cardboard frames for £14.25. Very disappointing

I’ve orderd quite few things for my daughter I must say I was well impressed I really love them worth every penny, and was fast delivery to school

Quality of photographs were really good. However, frames arrived damaged and I spent just over £75 to purchase the photos. Was very disappointed with what you get for your money. Prints were small and they weren’t pre cut to put it in frames. The frames were white and had their company logo on them which I didn’t want. Very high price for what you get for it. Sadly would not recommend.

Absolutely awful customer service. Have a call centre to solve issues so passed from one person to another and a lot of 'I don't know let me put you on hold.' A photography experience should be a personal experience with a photographer not a call centre. Had pictures taken in September...still not had them rubbish

Very expensive and disappointed. I order my son’s picture for £23 and I couldn’t downloaded after I complained they said I will get a printed one as-well because of the issues experienced to find latter on that they won t send it anymore and it was just a miss understanding. Is not even a good picture. Not professional at all.

Really great and helpful when I found I'd downloaded the wrong photo. All sorted and lovely pictures too.

I was struggling to order what I needed as the code my child's school gave did not work. I spoke to the customer service team who put me through to Hayley and she managed to sort everything out for me. She was really helpful, patient and was able to navigate me around the problem.

I had an issue with finding one of my child pictures as I didn’t get the code from the school. But Hayley Martin was very calm and professional in helping me to find the code more than that very fast in replying by email! Normally It takes days to get email reply but she was very fast and helpful! I really appreciate her help!

Excellent service, made an error on ordering and this was easily rectified by the team! Special thanks to Hayley who did an excellent job! Thumbs up!

One star minus is because of the cost of one digital photograph, which I didn't order. But there are other options / gifts and special offers that are much more affordable. Do check out.