I have 5 children and unfortunately 2 of them are at schools which use Kittle photographic. I always dread getting their photos home as I know it is never going to be a simple checkout process like it... Toon meer
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Lees wat reviewers zeggen
Awful. They took my son's photo at his school, and I'm struggling to understand why the school chose them. Is this really the only option on the market? The app/website for downloading the photos i... Toon meer
This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... Toon meer
Bedrijf heeft geantwoord
Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
Contactgegevens
CM3 8JE, Chelmsford, Verenigd Koninkrijk
- kittlephoto.com
2,8
Gemiddeld
306 reviews
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Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Issues with online order which was…
Issues with online order which was resolved perfectly. Thank you !
27 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your feedback RG. We’re glad to hear that your online order issue was resolved to your satisfaction.
Good service
Really pleasant to deal with as I made a manual order for digital prints rather than CD.
Emily was really helpful, the ordering process (viewing images etc) was easy and the speed of receiving my photos was good.
The photos are expensive (hence not being 5 stars), but I'm yet to experience a photography service that isn't.
The plain white background is a little cold and could be changed, but ultimately it doesn't take away from the focus on your child.
22 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your thoughtful review Jen. We’re pleased to hear that Emily was helpful and that you found the ordering process smooth and timely. We understand your concerns about pricing and the background. Please note that the background choice is made by the school, but we appreciate your feedback as we continually strive to improve.
So expensive!!!
So expensive!!!! £22 for a digital download image of my child's school photo.
23 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
We pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. Our Digital download is a fixed price of £21.25 as this provides parents with the full rights and full access to the high resolution image to do with as you please. If there are specific sizes that you require, please call our customer service team on 01245 401313 and we will be able to discuss the different options available.
Months of emails and still no…
Months of emails and still no photograph! False promises and poor pictures.!I fail to see what is so difficult about getting pictures out in a timely manner?
16 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
I am ever so sorry to hear you have not had a response from us. Our inbox is monitored daily and we work to ensure all customers have received a response to their enquiry within 24 hours. Please email Info@kittlephoto.com and we will deal with you enquiry urgently.
I'll be encouraging my school to find a new supplier
My child's school has used Kittle for the past two years' photos. And I have not bothered with either.
A plain white backdrop making it look like a passport photo, and you only take the one picture. No choice. No quality control. Nobody even thought to tell my child to fix their messy hair. £21.25 for this?!?! no thanks.
I'm a professional photographer myself. I don't do school photographs, but I would never deliver images like these.
20 oktober 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your feedback.
we take time to discuss the backdrop options with the school when booking with us and this is something that they choose. The number of photographs taken per child also depends on different factors such as, the time in which the photographer has to ensure photographs are taken of the entirety of the school and how many times that the school would like taken per child for their school systems.
With regards to our pricing, we pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. Our Digital download is a fixed price of £21.25 as this provides parents with the full rights and full access to the high resolution image to do with as you please. If there are specific sizes that you require, please call our customer service team on 01245 401313 and we will be able to discuss the different options available.
Really happy with the service
Really happy with the service. They went the extra mile (once again) to accommodate requests so that I got the pictures that I wanted.
Very responsive and quickly actioned my query.
9 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your positive review Angie. We’re glad to hear that we could go the extra mile to accommodate your requests and ensure you got the pictures that you wanted. We appreciate your recognition of our responsiveness and quick action.
school photos
In regards to school photos, 1 digital photo being £21.25 is extortion plain and simple. They know you either buy it or go without so are taking advantage!
16 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
With regards to our pricing, we pride ourselves on offering a range of different sizes and prices. Our FAMILY PACK includes the largest 10x7 print along with multiple smaller sizes for only £10.95 and is located within the 'FAMILY PACK/FRAMED PRINTED CANVAS' tab on the website for parents to view and order. Our Digital download is a fixed price of £21.25 as this provides parents with the full rights and full access to the high resolution image to do with as you please. If there are specific sizes that you require, please call our customer service team on 01245 401313 and we will be able to discuss the different options available.
We wanted some extra black glass photo…
We wanted some extra black glass photo frames to match school photos taken by Kittle. Could find them anywhere on the Web, so tried an email to them. They understood what we wanted and was able to order more frames with them. Great service thanks.
16 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you taking the time to leave a review David. We’re glad we could help you find the extra black glass photo frames to match your school photos. We appreciate your kind words about our service and are happy we could assist you.
Great customer service
Great customer service by CJ Rajack in helping me retrieve an old pics. Thanks so much
15 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your kind words Bella! We’re thrilled that CJ could assist you in retrieving your old photos. Your appreciation means a lot to us.
Very expensive prices and they are…
Very expensive prices and they are using cheap cameras!!So not good value for the money! I would never use them
15 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
i am ever so sorry to hear that you feel our photographs are not good value for money. We Pride ourselves on offering a wide range of products and prices suited for all customers. With regards to the quality the photograph, please contact us at info@kittlephoto.com with your photo ID and we are able to investigate for you.
Order not send after 2 weks
They told me is free to send it to the school now I have to wait till the whole school order so god know how long as now been waiting two week after email tem they still give me no date to say when? rubbish service
14 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Good evening, thank you for your feedback. The free school delivery window is open for 21 days from the day of the photography session and it is not until this date has been reached that we are able print and dispatch the orders in bulk to the school. it is my apologises if you were not aware of this. Please be re-assured we do offer home delivery if you would like to receive the order more quickly, however this is chargeable.
5 star would recommend
I only ever print the best pics of my boy but the quality of these is so gorgeous.
I bought the pack deal and they’ve turned out to be really good value too.
10 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you ever so much for your feedback. We are delighted to hear that you are happy with the quality of our products.
Helpful staff
Recently needed to retrieve old photos, Kyle couldn’t have done more to help me. Very quick and efficient. What a credit to their customer services team. Thank you
13 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your wonderful feedback Laura! We’re delighted to hear that Kyle was able to assist you efficiently in retrieving your old photos. Your praise for our customer service team is greatly appreciated.
Beautiful school photo
Beautiful school photo for the second year on the go, prices are fair and lots of options to chose from. The digital download took less than 1 minute after payment to be avaliable, photo of very high quality, very happy.
8 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for leaving us a wonderful review Amber. We’re thrilled that you’re happy with the school photo, the fair pricing, and the range of options available. It’s great to hear that the digital download was quick and that you’re pleased with the photo quality.
I had an issue with my order that was…
I had an issue with my order that was meant to be directly delivered to the school, the school or the post lost them, Hayley took my first call and was more than helpful, i then called again today after checking with the school again and she was Amazing she re issued my ordered with no issue. Brilliant customer service and a very professional phone manner.
8 november 2023
Review zonder uitnodiging
I would give 0 if I could
I would give 0 if I could. The quality is extremely poor. White background is terrible and digital quality is terrible. I paid for photo mount which is white and awful as it totally clashes with the white background. The mount has the company logo on the bottom right hand corner which is an additional disappointment.
This has been a total waste of money.
13 oktober 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your feedback, this is always extremely important to us. To be as transparent as possible, we always ensure to add photographs online to show colour, style and logo placement.
RUBBISH
Little took a photo of one option on a white backdrop when many numerous cheap backdrops are readily available, if not there are many free apps online that can be used to fill in a white background. My school photos all looked beautiful when things were non digital with a lovely background.
They could have considered using a school backdrop instead of using a cheap white but clearly it’s not their kids.
They also wanted us to pay extra for the cardboard mount for a poorly taken photo. Kittle need to understand how important these photos are to parents rather than just a profitable business to them.
Star lane primary school should also be ashamed hiring these photographers just to save themselves a penny or two.
5 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for leaving feedback.
we take time to discuss the backdrop options with the school when booking with us and this is something that they choose. The number of photographs taken per child also depends on numerous factors such as, the time in which the photographer has to ensure photographs are taken of the entirety of the school and how many times that the school would like taken per child for their school systems.
With regards to the mounts, please be aware that we offer our individual packages A-G with and without the mounts to give parents the option of ordering the photographs as prints only if they would prefer. If you are having difficultly in locating this option online please contact our customer service team and we will be able to assist you.
I accidentally put the wrong email in…
I accidentally put the wrong email in so rung up and they helped me straight away and got it sorted to the right email! Shortly after speaking with them I received my beautiful picture 😊
31 oktober 2023
Review zonder uitnodiging
Had a little problem getting hold of my…
Had a little problem getting hold of my sons school photo the call center lady was really helpful and gave me all the relevant details to get access to the picture. The picture is great and has been ordered.
23 oktober 2023
Review zonder uitnodiging
My daughter had her school photo taken…
My daughter had her school photo taken by Kittle Photographic. The one photo they took is of her mouth half open with a furrowed brow, as if they just snapped away without even telling her to smile. They also didn't include the class photo by accident, and even the url on the flyer for ordering photos was incorrect.
24 oktober 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
we are ever so sorry to hear that you are not happy with the photograph that was taken of your child. Please contact us at info@kittlephoto.com with the photo ID and password and we are able to check our archives to see if there were any alternate images taken on the day.
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