Awful. They took my son's photo at his school, and I'm struggling to understand why the school chose them. Is this really the only option on the market? The app/website for downloading the photos i... Toon meer
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This is the second time of using Kittle for our Leavers Books and Hoodies and its been such a great experience. Incredible support from all the teams. Easy to use ordering and designing service for... Toon meer
Bedrijf heeft geantwoord
Class photos can always be a challenge, and when we phoned Kittle up to explain that our child's face was blocked, they found another version, printed and posted to us free of charge. Unfortunate... Toon meer
Bedrijf heeft geantwoord
So disappointed with this company. The school seem to insist on using them despite churning out poor photos year on year on a harsh awful white background. When I gave my feedback they blamed the scho... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
With over 25 years of school photography experience, we are proud to offer one of the most comprehensive ranges of traditional and contemporary photography services in the country. We are confident that with our dedicated team of photographers, highly...
Contactgegevens
CM3 8JE, Chelmsford, Verenigd Koninkrijk
- kittlephoto.com
2,8
Gemiddeld
305 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 65% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Treasured memories
My daughter had her first school photo done by Kittle and I was very happy with the service Hayley gave me. I can’t wait now to see the sibling photo now my sons started school. Kittle really are making those treasured memories for life. Thank you 🙏🏻
6 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Good Morning Liz and thank you for taking the time to leave us a review.
We are very pleased to hear that you were happy with the service that Hayley provided with regards to your daughter's first school photograph.
We believe that the children's school photographs are a valued memory for parent's and family to treasure and we are glad to hear that this is reflected in images that you received.
Very professional company
Very professional company. I dealt with a lady called Hayley Martin who was really friendly and helpful. She made my order really nice and easy. Would definitely recommend.
6 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Good Afternoon James.
Thank you for your 5 star review.
We are glad to hear that you found the ordering process with Hayley easy.
We wish you a very happy New year.
Happy Christmas …
I wanted to give my daughters fantastic reception class photo to family members for xmas. I was worried it was too late to order. I called and a very helpful lady called Hayley arranged the order for me. Fantastic customer service!
13 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Good Afternoon, thank you for taking your time to leave a positive review.
We are glad to hear that you were able to order in time for Christmas.
Please be re-assured that the photographs stay within the system for up to 5 years, meaning that you are able to order the photographs anytime throughout the year.
My experience
The gentleman I spoke to was very , helpful, polite and easy to talk to he really is an asset to the company he made me feel relaxed and understood exactly what I wanted really lovely to speak to
13 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Good Afternoon, thank you for your wonderful feedback.
We are very pleased to hear that Gary was able to assist you with your enquiry.
We hope you had a wonderful festive period and wish you a very Happy New Year.
Happy Mummy
Was struggling to select the right package to enable me to have all photos of my children. Decided to call Kittle direct. Have just had a great experience. Hayley helped me work through my questions. Great customer service. So happy that i made the decision to call instead. Hayley, you are a credit to the company.
13 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Hello Sarah, thank you for your 5 star review.
Our customer service team are always happy to help with any type of enquiry that you may have via telephone and i am pleased to hear that on this occasion you spoke with Hayley, and they were able to resolve this issue for you. We Wish you a very Happy New Year.
Just called up to find out about an…
Just called up to find out about an order and a very helpful lady called Hayley guided me through how to find my download. Very much appreciated thank you Kittle.
13 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
We are very pleased we were able to assist you. Thank you for your wonderful feedback.
Happy with the company
Happy with the company. Has a little issue with the delivery of the photo , for the first time. That was due to Royal Mail and not Kittle, as it looks like Royal mail lost the envelope. Hayley kindly and quickly solved the problem, reordering the photo to my address at the first ask. I did not have to send emails over emails or call multiple numbers, she solved the issue straight away.
13 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
We are very sorry to hear that your original order had been lost in transit however are glad that we were able to rectify this for you as quickly as possible. Thank you for your feedback.
thank you Hayley martin for all your…
thank you Hayley martin for all your help over the phone i really appreciated your help ! :)
11 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you so much for your feedback :)
Hayley was very helpful on the phone…
Hayley was very helpful on the phone and got my booking booked in efficiently and at a time that worked for me ⭐️ thank you Hayley Martin
1 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Hello Nicki, thank you for leaving us wonderful feedback.
I am pleased to hear that Hayley was able to assist you with your enquiry and you were happy with the service provided. I wish you a very Happy New Year.
Making memories!
Such lovely photos of my boys, we are so happy with them. Something to look back fondly on.
Before ordering I called them up and spoke to Hayley, who was amazing. She talked me through all of the purchasing options.
Very happy customer.
5 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Hi Trudi, thank you for your 5 star review.
We believe that the children's school photographs are a memory for parent's and family to treasure and we are glad to hear that this is reflected in images and service that you received from Hayley. From all at Kittle Photographic, we wish you a very happy and healthy 2024.
Amazing experience with this company
Amazing experience with this company, Hayley Martin really looked after us when having our photos taken and ensured we were happy with the photos on receive them.
Definitely recommend
9 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Good Morning Karen and thank you for taking the time to leave us a review and for your recommendation. We are very pleased to hear that you were happy with the service that Hayley provided to you.
Antwoord van Kittle Photographic
Thank you for your wonderful feedback for Hayley. We are pleased to hear that she provided fantastic service.
Had an issue finding and ordering my…
Had an issue finding and ordering my daughter school photos. The call centre were amazing, they resolved the issue and sorted my delivery.
8 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Good Afternoon Sonia.
Thank you for leaving us a 5 star review! We are very happy to hear that you had a positive experience with us whilst we assisted you with your enquiry.
Had an issue with adding a group image…
Had an issue with adding a group image to my basket. Customer service were great, resolved the issue in good time & communicated with me at every step.
8 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for the 5-star review SC! We're glad our team resolved the issue with your group image promptly and kept you updated. Your satisfaction is our priority.
Very good quality of pictures and never…
Very good quality of pictures and never let me down
Thanks 😊
7 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Hello Ana, thank you for taking the time to leave us a 5 star review. It is great to hear that you are happy with our service and products, and I hope we continue to provide you with the same for many years to come.
A helping hand
It had been some time since my photograph had been taken but Kittle found it and got back to me within 24 hours. They talked me through the process of ordering and they had a wide range of package options to choose from. They couldn't have been more helpful.
5 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your feedback Barbara. We’re pleased that we could locate your photograph and assist you with the ordering process so swiftly. We're glad you found our package options to your liking and appreciate your kind words about our helpfulness.
Difficulty downloading image
I was having difficulty downloading my daughter’s first school photo which would normally be a simple task! After several emails and lots of patience from a customer service advisor we got there in the end! Thank you CJ Rajack, I am grateful for your help and support 👍.
5 december 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your 5-star review Charlotte! We’re glad to hear that, despite the difficulties, our customer service advisor CJ was able to assist you and resolve the issue. Your patience and kind words are greatly appreciated.
Fabulous pre school pictures and…
Fabulous pre school pictures and incredibly helpful with a query
30 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for the great review Louise! We're delighted to hear that you were happy with your child's photographs and found our team incredibly helpful.
I had lost my photo and a girl Hailey…
I had lost my photo and a girl Hailey went above and beyond to solve my issue..customer service like this is gone now I was extremely happy
29 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for the wonderful review Sara. We’re happy to hear that Hayley went above and beyond to resolve your issue. We’re committed to providing exceptional customer service and are thrilled that you were extremely happy with your experience.
Issues with online order which was…
Issues with online order which was resolved perfectly. Thank you !
27 november 2023
Review zonder uitnodiging
Antwoord van Kittle Photographic
Thank you for your feedback RG. We’re glad to hear that your online order issue was resolved to your satisfaction.
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