Knix Reviews 445

After a lot of research I was able to visit a Knix store. The customer service was great. As a larger breasted woman I have a hard time finding bras. All of that said, my complaint is that the bra squeaks when I move. It’s because of that annoying sound that I don’t buy again.

Customer service is beyond compare, working with me to find perfect sizing. Because of this, and the actual products, Knix is the only brand of bras that I have purchased since they started on Kickstarter! Shipping is fast, and prices are reasonable.

I love the product, have purchased 5 pair. My last purchase I had a $10 discount code. During my final check out,
I must have missed a letter. Contacted customer service I receive a quick response. They credited me my discount and put it back on my card. That is excellent customer service. I would highly recommend the product and company.

I purchased a bra that turned out to be the wrong size for me. Knix's exchange policy was amazingly easy to navigate! My emails were answered with kind, clear instructions and they quickly sent me the correct size. In addition to their stellar customer service, their bras are unbelievably comfortable and wash so well!

I just received my Longevity bra last night, and it is truly the holy grail of bras! I have very narrow, sloped shoulders, and I’ve only able to wear racerback bras because the straps fall down with all other normal styles of bras. The longevity bra has normal straps, but also has a connector strap midway on the back that ties into the back of the bra, so it keeps the straps in place while maintaining a good width for a variety of necklines. It’s very comfortable, soft, and supportive. I’m going to replace all of my VS racerbacks with the Longevity bra!

Knix company is amazing to shop from, their items is a bit pricey but very very comfortable. If you’re a curvy girl you won’t regret shopping their bras, no digging into your skin…I love knix

I just purchased some items from Knix. A bit pricey but great quality. I had to exchange an item. So I filled out the necessary form on line. At the end of my return form there was a line. “Exchange in process. It is not necessary to return the item, please donate to someone in need”
So impressed with this company, now they are getting all my business.
Ladies for your personal items check out Knix Canada
I really do like their products.

They are so amazing to work with when you need to exchange, return or just have questions. An amazing company!

DO NOT USE THIS COMPANY!!!They Send you the Wrong sizes and then will not take back THEIR mistake. I am out money and have bras that don’t fit!!!
SAVE YOUR money. DO NOT BUY from here!!!

Worst customer service EVER. Sent multiple enquires re my never-received-expensive online exchange. You can’t talk to a human. I keep being sent ‘give us your feedback’ emails (which I mark ‘bad’). No one cares. No one responds. Buyer beware!! Don’t waste your hard earned money. *update* it’s disappointing that it took 2 bad public reviews to finally get a response from Knix. I wish they would invest more time and energy into employing more staff or creating a better contact system for customer issues

I am extremely impressed with Knix policy for returns, along with their products. Not only were they understanding when my purchase did not fit, I was told to donate the bra to those in need. This is the kind of company I can really get behind. Thank you, Knix team!

Knix won't stop spamming me. I have attempted multiple times to unsubscribe from their mailing list, including speaking directly to customer service agents twice. Nothing seems to stop the flow of unwanted ads from Knix.
They also pressure customers to provide their email address even when making in-store purchases, saying that they will not allow a return on any product if you don't give them your email address.

Knix offers incredible customer service and holds a genuine interest in community involvement. Canada Post had lost my package and Knix sent a replacement. A couple of weeks later, Canada Post found it and delivered the original. When i approached Knix to return it, I was told that I could donate it to charity. Incredible company values - not just corporate profits!

Les culottes sont très confortables... Mais sont tellement cheap ! La matière, la finesse, l'emplacement absorbant (ne l'est pas assez, soit dit en passant). On dirait du dropshipping...
J'en ai acheté 3 en mai dernier, et nous sommes en juillet (je les ai donc portées 3 ou 4 fois maximum) et les 3 sont abimées au niveau de l'élastique du haut !

En comparaison, j'ai depuis 2019 des culottes de la marque FEMPO (françaises), qui ont une matière coton, et n'ont pas bougé, elles sont comme neuves.

Customer service is terrible. Purchased a bra from them that was way too small even though I purchased size based on their sizing. They refused to let me return it because they said it was a warehouse sale. Not my problem that your product sizing is WAY off. I will not purchase anything else from this company as they don't care about their customers.

UPDATE: After posting several reviews - Knix finally refunded the money for the bra. Still would not use them again since it was a fight to get any kind of customer service.

Purchased medium size incontinence super leakproof panties. They fit a half size to a size too big. For moderate leaks you would still need an incontinence pad.
The good things are the colors and the fabric are nice.

Sizes too small, quality very cheap, not at all as shown or described in description and they don't do returns... even though they say they do. What a huge waste of money. SUPER DISAPPOINTED.

I ordered tops and bottoms based on their posted sizing guide. Also, the images of their models on the website included descriptions of their bra size and waist size and the corresponding size of the item they were wearing. All of my items are not true to size based on their incorrect and inconsistent sizing structure. I got no where with customer service over the phone. They were condescending and told me to wash my items 4-5 times and offered no solution other than to donate my items if they still didn't fit. I was out over $100. Allison, the manager at one of their brick and mortar stores in Vancouver, finally offered to resolve my issue and was excellent to deal with and that is the only reason why I'm giving my experience a 4 star rating. My advice: before ordering online, visit their store, if you can, to be sure you purchase the correct size. Otherwise, buyer beware!

I tried the thigh saver but was unable to have a successful fitting. The sales people were very friendly and helpful though. They asked for my usual pant size to start out. We tried sizes ranging from XL to 3X (the largest option) and none of them worked for me.

Marketing images for this store show women who are considerably larger than me wearing these products and yet, the clothing sizes available would definitely not work for the models shown in the ads if they aren’t big enough to fit me.

The staff did what they could to assist, but I felt misled by the marketing models.