Kudosity Reviews 146

Good Experience. Great SMS tool

Very easy to use. However, with the current pricing, it's not as competitive as signing up with a mobile provider and using single board computers to send out sms. But if u don't want to mess with DIY systems, I'd recommend it.

I use the integration with ZOHO CRM and it has been a rough start. I have to say the support has been good. The time difference has made a few speed bumps but overall it is working out.

Customer service is great. Very responsive and helpful.

Web interface is dated and not all that intuitive. Could do with some improvements and additional features eg customisation of reports, addition of response time-out and visual dashboards

In saying above, gets job done.

So far seems to be quite good. Meets all our needs.

Despite reaching out several times to Burst SMS over email, there was no response for over 5 days. When I contacted the team via online chat, the support staff mentioned that my account was banned and was unable to identify the reason for the ban. He requested me to send an email over to their support email.

I won't recommend Burst SMS, they have questionable business ethics. They start off by giving free credits, after paying, they ban you from using their services.

(Just an update, Burst SMS has replied my email)

Burst SMS is a messaging system, I used it for other non-work related messaging. What is unacceptable is the demand from Burst SMS to remove this comment so that an unban will be given. This is absurd as Burst SMS customer service is incompetent, which is why I did not remove the above comment.

(Responding to Burst SMS comments)

As mentioned above, BurstSMS support staff is incompetent. Users should be notified when their account is banned and that credits are refunded. This just shows poor and terrible business ethics on BurstSMS end. I strongly believe that regardless a user is banned or not, BurstSMS will still take about the same duration to respond.

(Tried emailing Burst SMS with two different emails)

I was ignored by Burst SMS, called the bank and Burst SMS has not refunded me! 2 days ago I had an e-invoice from Burst SMS saying my virtual number was renewed. This supports my inference that Burst SMS did not refund me. As mentioned above, they do have questionable business ethics. Do take note

Simple and fast. What more do you need?

Good platform, easy to use. Chris was also very helpful with any questions that I had.

Would be good to export with customer reference numbers that were uploaded alongside mobile numbers though without the API having to be used.

Pricing is very competitive.

Simple, easy to use interface, easy upload of Excel data sets, no appreciable delays on Send Message.
Only drawback is limitation of 160 characters per SMS, but it teaches you to be concise!

Really average user experience when executing an MMS campaign.

Signed up & found that MMS was a separate product, however u add credit & create contacts in the other portal. Initial send required manual review - fair enough, understandable.

However creating the MMS campaign & scheduling/sending requires manual review for each & every campaign. Needed to send 6 different campaigns & you are locked out from creating the next until they manually review that last.

Great support. Thank you. Really appreciate your real-time service and step by step assistance in finding the best package and timely initiation of the service. Thanks!

Very good - would be great to talk to somebody - the number doesn't work when you ring it

New Customer to Burst SMS. Found this to be a great platform for SMS. Would not hesitate to recommend to everyone.

I loved working with Burst! They were reliable, flexible and helped us when we were in crisis! They really put in the hours and went above and beyond what was asked of them.

Pitsa reaching our customers using this.

works well and is easy to use

Product is great, virtual number pricing is a little high.

The best platform for inbound sms in Australia.

Very easy to use - didn't need any training.

Picks up phone numbers in any format - very useful, as my list uses about 3 different formats, and I thought I would need to fix them all before sending texts, but the system just changes them itself - great.

Very fast to set-up, no long winded account applications. Just put through a quick credit card payment and you are all go.

Wow! We are at a loss of words for their accommodation and customer service! It was so incredible! They granted our unusual request without reservations, in less than 24 hours! It's so great we are recommending them to our colleagues now.