DO NOT ORDER ANYTHING FROM THIS COMPANY This customer has zero customer service. I ordered a humidor for a gift two weeks prior to the date. Plenty of time. 8 days later they emailed me ab... Toon meer
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Lees wat reviewers zeggen
Everything took a bit longer than anticipated, I imagine because they are in such high demand. I didn't receive my cartoon on canvas till about a month after ordering, however the comic itself was per... Toon meer
The artwork finally turned out great after requesting the same change three times. This change was in the original description and in photos. It’s also been three weeks since I approved the artwork an... Toon meer
Order #5223 which was a digital print on canvas still has not arrived despite being ordered roughly a month ago (May 2023). I understand I was late on an email by a few days to confirm but I have resp... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Looking for a personalized and fun gift? You are in the right place! Turn your photo into a custom-painted, handmade digital portrait in the style you love. Just choose your preferred cartoon option and get drawn in 3 days with unlimited reviews. You may order the digital file only for printing at your location, or a printed and framed art piece customized for you.
Contactgegevens
Seattle, Verenigde Staten
- lauren@kustomgifts.com
- kustomgifts.com
2,4
Slecht
167 reviews
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Bob’s burgers
I ordered a Bob’s burgers custom portrait for a Christmas gift and it was the best decision ever. Lauren was great to work with and went above and beyond. She is so creative. My partner said it was the best gift she’s ever received. I’d recommend kustom gifts to anyone.
4 januari 2021
Turned out Amazing!!
They worked very quickly and it turned out amazing! When I first got it back the hair color was wrong, but every extra detail I wanted was added. I let them know what the hair color should be and they fixed it and got it sent back in less than a day. I am very happy with how it all turned out!
20 december 2020
Agree that it's a possible scam
Update: I finally did receive my acrylic print, although it was delivered 8 days late and only after hounding the company for status updates, being told it's in a separate shipping facility and they have no idea when it will be picked up by FedEx. Not very professional. Ultimately, I did receive it, although way after Christmas when it had been promised to me that I would receive it 3 days prior to Christmas.
Original review:
Like you, Whitney, I'm beginning to think this is a scam too. I paid $200 for an acrylic print but I'm getting the runaround from the owner. A FedEx label was "created" and put in the system with nothing being shipped out a week ago per confirmation via FedEx. This was going to be the best surprise for Christmas but the biggest surprise, I'm afraid, will be the fact that I was scammed. I will happily update this review if I get the print as promised, but I'm not hopeful.
19 december 2020
Review zonder uitnodiging
Antwoord van Kustom Gifts
Hi Sunshine,
My apologies that FedEx delayed your acrylic glass shipment. We did everything possible from our end for you to receive it as soon as possible, and when we learned about this delay we gave you a full refund for the shipping fee.
On the other hand, I have to disagree that our team was not professional. Before your purchase we mention that delivered by Dec, 24th would be extremely tight and possible delays could happen due to the Holidays high-volume and Covid circumstances. We answered every single one of your 40+ emails asking for updates and you received the package on Dec, 28th.
Sincerely,
Lauren Hudson
Kustom Gifts Rocked It!!
Kustom Gifts gave me just what I wanted. I can’t wait to see my daughter’s face when she sees she’s been added to her favorite cartoon!
19 december 2020
This company is awesome
This company is awesome! They created my picture just how I asked and it was amazing. Did not take long to receive the first copy or the revisions. My brother and his fiancé loved their picture. Will definitely recommend and most likely get one made for myself in the future! Thanks so much!
17 december 2020
Great work and communication!
16 december 2020
Possible scam
I ordered weeks ago and I did receive my proof but I have yet to get my confirmation that it has shipped and I have left multiple messages the closer it gets to Christmas the more worried I get thinking it’s a scam
13 december 2020
Antwoord van Kustom Gifts
Hi Whitney,
I think there was some sort of misunderstanding!
Your order #2773 was only for a digital cartoon of two people in Rick & Morty style. Our team worked with you to make all the revisions you asked, and after your approval, we submitted a high-resolution file to your email.
You did not purchase the canvas print, hence you haven't received a tracking number.
Kustom Gifts takes pride in having an efficient printing production based in the US, and even through these difficult times of COVID, our customers received their canvas in less than two weeks.
The team is very accommodative of your…
The team is very accommodative of your requests and they are swift. Recommend them 100%.
13 december 2020
Kustom gifts is amazing
Kustom gifts is amazing! Their artists really work with you to give you the perfect cartoon portraits. I was very please with the outcomes I got and Lauren is an absolute pleasure to speak to. She was very good with addressing my concerns and in the end I’m overjoyed by how this turned out!
12 december 2020
Positive experience from start to finish
Prompt service, beautiful, unique product. Customer service is excellent -requested change was made quickly, wonderfully customized. Looking forward to seeing the reaction on my daughter’s face on Christmas. Highly recommend. 😊
11 december 2020
Absolutely love my cartoon!
Absolutely love the way my cartoon came out. They took my feedback and made it perfect. I can’t wait to give it to my sister!
10 december 2020
This was the best place to get your…
This was the best place to get your family together and get a perfect picture of turning them into a cartoon. I did Bob's Burgers and it was the best decision I ever made. My family look amazing in the picture. Thank you Lauren for drawing us! And have a safe holiday
9 december 2020
The cartoon looks great and the canvas…
The cartoon looks great and the canvas is top notch! Great customer service!
9 december 2020
Bought this as a gift for a friend who…
Bought this as a gift for a friend who is a big Rick & Morty fan. He loved it!
8 december 2020
Best choice for custom cartoon designs!
This is a brilliant company! Their artwork was so incredible and really took into account the photos and requests sent! It looks exactly how I wanted it to look. I only had a few revisions to request after the first design but they listened and created exactly what I had imagined. Their customer service was really great, with quick responses on their chat functions whenever I had questions and emails to confirm every step on the way. Design was quick and postage and printing arrived exactly when it was expected. Thanks so much Kustom Gifts for your hard work!
8 december 2020
Definitely would recommend!
I ordered during Black Friday week ,they still were able to get my first proof back in their 3-5 day window,I was very impressed.I had some extra items I wanted added and they were more than accommodating any time I wanted an adjustment made.I got an amazing deal on a very custom item that my boyfriend will love.I would definitely recommend this company to anyone looking for great customer service and quality product.
7 december 2020
So Awesome
I am absolutely thrilled with my cartoon. I chose to have it printed on a canvas for my daughter and son in law. I can’t wait to give it to them.
6 december 2020
How do they do it?!
I am fascinated by how amazing my order turned out. I had a vision in my mind and this completely blew that out of the water. In such a short amount of time Kustom Gifts was able to deliver a high quality piece of art to my door step. I cannot wait to watch my sister open this gift! Thanks again!
5 december 2020
very helpful and patient
4 december 2020
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