A simple order of three pairs of standard Jockey scrub pants, no monograms, no special orders arrived intact but OVER 5 WEEKS after ordering them. I know we are all spoiled by Amazon Prime and other s... Toon meer
Bedrijf heeft geantwoord
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Their size guide is not accurate. They insist on buyer paying return shipping- regardless of refund or exchange request. The return shipping they want to charge me for 1 blouse is more than I paid for... Toon meer
The small lab coat was purchased for a eight year old girl, who already has determined she will be a doctor some day. Her birthday is going to be celebrated tomorrow,2/20/21. I have already purcha... Toon meer
Product took over a month to arrive. and because they didn't inform me that the product was going to be late I ended up purchasing lab coats somewhere else and they refused to refund me. Custo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
3960 W Navy Blvd, 32507, Pensacola, Verenigde Staten
- 800-522-9327
- sales@labwear.com
- labwear.com
2,7
Slecht
530 reviews
Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Awesome experience
Awesome experience! I love the white coat and the embroidery. Thank you.
24 september 2021
bad customer support
I just saw your response down below. You not only refused to refund me for an order that was never received, but you also accused me of doing this before. This will not go unnoticed, and please be prepared to provide proof of what you are claiming???
15 september 2021
Antwoord van Labwear.com
Tracking Number: 9400111108296997072059
Your item was delivered at the front door or porch at 2:37 pm on August 23, 2021 in KNOXVILLE, TN 37916.
USPS Tracking Plus™ Available
Status
Delivered, Front Door/Porch
August 23, 2021 at 2:37 pm
KNOXVILLE, TN 37916
Returned product do to incorrect size…
Returned product do to incorrect size but was charged shipping on both ends when I got my refund. Do not recommend
10 september 2021
Antwoord van Labwear.com
Hello Njiri,
We're sorry that you are upset about the shipping cost. We do not charge to ship you a new size, but we (like all other medical uniform companies) do charge for return shipping because medical uniforms are not a high ticket, high margin product. Medical uniform companies could not afford to absorb shipping cost. If you want a new size, it would have been shipped to you as no shipping cost.
Antwoord van Labwear.com
Hello Crystal,
We're sorry that you are not happy with our customer service. Can you please tell us what it is that you are upset with. We shipped your package out to you and you emailed us that you did not receive it. We of course have no control over the USPS or stolen packages.
I’m giving 2 stars because I don’t know…
I’m giving 2 stars because I don’t know how the coat fits since I’ve not received it since I placed my order on 8/2/21. I’ve emailed customer service. Let’s see what happens thereafter!
6 september 2021
Antwoord van Labwear.com
Hello Sequilla,
We are very sorry for the delay. Your order shipped to you on August 9th. We were unaware that it never made it to you. USPS tracking 9400111108296921208042.
We will put in a trace with the USPS and send out a new coat right away.
Thank You & Sorry, Labwear.com
Excellent product and service
1 september 2021
Jacket's look so smart
Jacket's look so smart with the embroidery on them...so professional
25 augustus 2021
Always a pleasant experience
Always a pleasant experience. Knowledgeable staff, quick turnaround time and great products. We've used them for years.
16 augustus 2021
I had a question of how the name should…
I had a question of how the name should be written when someone has a PhD doctorate and not a medical doctor. Your group immediately emailed me back with the answer and we’re very helpful. The lab coat is perfect and it was a gift as my daughter-in-law is a new PhD. She is delighted
12 augustus 2021
Perfect fit!
My lab coat fit me perfectly. I wore it to my pinning ceremony. Very comfortable, stretchy, and very soft lovely material. Highly recommended!
10 augustus 2021
I ordered lab wear end of June
I ordered lab wear end of June, still did not receive it. What kind of review do you expect?
5 augustus 2021
Antwoord van Labwear.com
Hi Ivan,
We are sorry for the delay, but your order shipped to you with custom embroidery 5 days after you ordered it which is considered quite fast in the industry. Since you are in Australia, the shipping is taking more time than usual due to the pandemic. Of course we have no control over shipping. It looks like it finally cleared customs on the 6th, so you should receive the order shortly.
Regards
Labwear.com
labcoats that fit different body types…
I needed to find lab coats suitable for different sized people. The person I spoke with was very helpful in recommending, for one especially small person, a different brand than for the others. The fits were all just right.
29 juli 2021
The gold thread I ordered for my black…
The gold thread I ordered for my black scrubs was more yellow than gold but overall, I’m satisfied and will be reordering.
28 juli 2021
Poor fitting
Poor fitting
Missing order. I payed for a green scrub and a blue and only received the blue.
27 juli 2021
Antwoord van Labwear.com
Dear Dr. De Mertine,
We are sorry to hear about the disappointment. We did send you an email regarding the back ordered scrub set, but we were unaware at the time, that we were having email issues. The scrub set is on back order until August 10. Did you want to exchange the scrub top for another size?
Scrub pants are very comfortable with…
Scrub pants are very comfortable with little to no ironing required after laundering.
27 juli 2021
The lab coat is perfect good length and…
The lab coat is perfect good length and a light weight fabric
Being a long way from the supplier ment a bit of a wait orherwise would have given 5 stars
I recommend this item
19 juli 2021
Lab wear was very helpful
Lab wear was very helpful in fulfilling my order and my receiving what I ordered in an expedited manner. I would recommend them and use them again if I ever needed another lab coat.
19 juli 2021
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