Lakeview Loan Servicing, LLC Reviews 

Was not a great experience whatsoever. Bradley my rep was great, but when he went on vacation, it was a nightmare of uncertainty. His backup never got back to me and even the heloc loan was almost a 3 week process with little feedback. Again Bradley was awesome! But the rest of the process was not and I hope to pay this down quick or refi with another provider.

Pleasant experience
The team made sure that I understood the process.

It is difficult to separate our experience with the loan officer from the overall HELOC process, but unfortunately, both left us extremely disappointed.

Our loan officer was absolutely terrible. She initially quoted us an interest rate two percentage points lower than the actual rate and provided incorrect information about the loan products Lakeview offered. Because interest rates were rising almost daily at the time, we decided that rather than waste time complaining while rates continued to climb, we would proceed with closing and refinance as soon as conditions improved.

Unfortunately, the problems didn't end there. Our loan officer stopped responding to our communications, and eventually, her emails began bouncing back as undeliverable. We lost approximately 10 days simply because the title company needed her to forward a release to us, which she never did. Ultimately, the title company contacted us directly, and we completed the necessary paperwork that same day.

I can only assume that our loan officer is no longer employed by Lakeview. If that is the case, Lakeview should have proactively notified her clients and provided the name and contact information of their new representative. Instead, we were left wondering why no one was responding and why the process had stalled.

Between the lack of communication, unnecessary delays, and intervening weekends, I estimate that this situation cost us approximately 18 days before we could close.

We chose Lakeview because we already have our mortgage with the company and expected that an existing customer relationship would make the process easier. Instead, this experience has seriously undermined our confidence in Lakeview. As soon as interest rates decline, we may very well refinance both our mortgage and HELOC with another lender.

Perhaps our experience would have been entirely different with a more knowledgeable and responsive loan officer. However, the failure to communicate, provide continuity of service, and prevent unnecessary delays ultimately reflects on Lakeview as an organization, not just one employee.

The whole process was very easy. And the portal made it easy to stay on top of everything.

Garrett was awesome walked me step-by-step never felt pressured or nervous he explained everything in detail which made it easy transaction. Thanks again, Garrett.

My experience was great, Mark made everything very easy and smooth.

The process was easy and there was no push or forcing me into the service. Staff was extremely friendly and helpful

Brian was super helpful, explained the steps, and made the process easy

The process was convenient and easy, the responses to my questions from Mr. Jeremy McKeehen was great.

Quick responses and professional service. We did a HELOC. I was reluctant to connect my bank accounts for income verification, but I ended up doing it. That was actually the best way; the loan went through so much faster when I did that. James Robinson was responsive and extremely helpful in the HELOC process.

From start to finish Alex helped us with the process above and beyond .

Rebecca made the entire process easy and quick

The Lakeview LLC made the loan process very easy.

I recently took out a HELOC with Lakeview Loan Servicing. Eric Froehling was my Loan Originator and he made the whole process smooth and easy!

Excellent process, great loan officer!

Deer Lakeview.
Most of all I appreciate your service and dedication to taking care of me and my properties. I truly look forward to a very long relationship. And trust you with my future endeavors. You keep me informed and up to date on the latest concerning my loan mortgages with you thank you very much

It was effortless and Justin Morcate was wonderful. He guided us through the process and made it simple. He was so polite and well mannered. What a good employee you have working with and for us the customer. The response time was right on spot. We are so happy to have dealt with such professional people. Thank you!

Great customer services.
Very helpful and self explanatory y the person who helped me.
I would recommend your branch to others.

My online account got cancelled. No idea why, no explanation. Tried to call and it kept saying "if you're hearing this during business hours, we're sorry for the convenience" and then the call drops. This is a company that is in charge of my home where my children live and I can't contact them in any way. Do you want to get paid? Sort it out.

Our loan officer, Garrett was outstanding. He made the whole process seamless. His other understanding of our needs was always his first concern. In a few weeks when I try to buy a new home and need a new mortgage, he will be the one I go to.