I found the identical branded part available on EBay at 25% of price without the unavoidable Lamona spares £9.95 next day delivery which in reality turned out to be 3 days. I now know to new check A... Toon meer
Bedrijf heeft geantwoord
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Colin from Dryburgh Domestics, was excellent from start to finish. He gave us a call beforehand to arrange a suitable time and turned up exactly when he said he would. He was friendly, knowledgeable... Toon meer
Bedrijf heeft geantwoord
Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... Toon meer
Bedrijf heeft geantwoord
Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
1K reviews
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Antwoord van Lamonaspares
Good morning Nagajan, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Ease of finding parts on web site
14 april 2026
Antwoord van Lamonaspares
Good morning Alex, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
The engineer came at the time quoted…
The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.
13 april 2026
Antwoord van Lamonaspares
Hi Christine, thank you for taking the time to write such a great review. Best wishes, Alexandra.
I found Belgicia service excellent and…
I found Belgicia service excellent and the delivery men pleasant iwould go back
19 maart 2026
Antwoord van Lamonaspares
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
16 april 2026
Antwoord van Lamonaspares
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Terrible service.
I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!
15 april 2026
Antwoord van Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Antwoord van Lamonaspares
Good morning Alan, thanks so much for leaving this 5* review! That is great news. Best wish es. Alexandra
£7 delivery for a small bag of…
£7 delivery for a small bag of replacement parts and took 11 days to arrive. Even then it didn't actually arrive - DPD decided to deliver it to a local retail park last minute 'at my request'. £7, 11 days, and not actually delivered to me. Bit of a joke in 2026!
No response from DPD or lamona spares when I asked for help.
16 april 2026
Antwoord van Lamonaspares
Thank you for bringing this to our attention. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Maintenance check for our Induction…
Maintenance check for our Induction Hob. Great Service by the technician.
15 april 2026
Antwoord van Lamonaspares
Thank you for the positive review. All the best, Alexandra
Disapointed customer service and very slow sending out spare partsNeeded new top and bottom baskets for…
Needed new top and bottom baskets for my dishwasher as both baskets are very rusty. The plastic coating over the metal prongs has split in lots of places and really badly corroded, no images were available when looking to order replacements. Top door was on stock, bottom drawer has been out of stock for months. Took ages to arrive, each time I emailed them for an update no one bothered to email back.
15 april 2026
Antwoord van Lamonaspares
Thank you for your feedback Julie. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
The engineer Stephan was on time polite…
The engineer Stephan was on time polite and sorted the problem out. He even explained what the problem was
14 april 2026
Antwoord van Lamonaspares
Hi Lain. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Antwoord van Lamonaspares
Good afternoon, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
The delivery experience was very bad
The delivery experience was very bad. It was scheduled several times, once confirmed, I waited at home to receive the parts. But for two times, the delivery person skipped me and said he missed me (while I was kept waiting for hours). Eventually they left the parcel in a local shop (not the one near me) and when I picked it up I found the filter was damaged (bent). So I am very disappointed.
10 april 2026
Antwoord van Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Antwoord van Lamonaspares
Hi Melanie, thank you for taking the time to write such a great review. Best wishes, Alexandra
The technician was on time and…
The technician was on time and explained and pointed out why the appliance failed to work.
10 april 2026
Antwoord van Lamonaspares
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Damaged
Order the part required and it came damaged. Waited nearly 4 weeks for this to arrive in that condition , another one has been sent out, still to receive.
9 april 2026
Antwoord van Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Brilliant repair
Repair was organised really quickly. Engineer was professional polite and courteous.
10 april 2026
Antwoord van Lamonaspares
Hi Shirley. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Thank you ,for getting me the glass…
Thank you ,for getting me the glass door for my cooker ,
10 april 2026
Antwoord van Lamonaspares
Good morning, thanks so much for leaving this 4* review! That is great news. Best wishes. Alexandra
Antwoord van Lamonaspares
Hi Derek, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
I find your service very frustrating
10 april 2026
Antwoord van Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
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