I found the identical branded part available on EBay at 25% of price without the unavoidable Lamona spares £9.95 next day delivery which in reality turned out to be 3 days. I now know to new check A... Toon meer
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Colin from Dryburgh Domestics, was excellent from start to finish. He gave us a call beforehand to arrange a suitable time and turned up exactly when he said he would. He was friendly, knowledgeable... Toon meer
Bedrijf heeft geantwoord
Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... Toon meer
Bedrijf heeft geantwoord
Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... Toon meer
Bedrijf heeft geantwoord
3,7
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1K reviews
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Warranty work on my lamona Washing…
Warranty work on my lamona Washing machine: engineer knowledgeable and solved problem very quickly great result
28 april 2026
Antwoord van Lamonaspares
Good morning Robert, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Prompt and efficient service
Prompt and efficient service. Mark is very knowledgeable and helpful. Thank you
23 april 2026
Antwoord van Lamonaspares
Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Poor internal communication and unreliable
First engineer turned up without any real information on the issue so didn’t have the knowledge or parts to resolve the issue, not his fault, just poor triaging from the service desk. Arranged a second visit which was then rearranged without consultation, I then stayed in all afternoon for the 4 hour slot I’d been given just for them to not show up with no phone call. Got a call the next day to rearrange but I couldn’t be bothered as the issue I had been having seemed to have sorted itself for now, but it didn’t give me much faith if we have a real issue.
27 april 2026
Antwoord van Lamonaspares
Thank you for your feedback Ryan. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
Had an issue with my oven reaching and…
Had an issue with my oven reaching and maintaining temperature I had already had 2 engineers attend to try and repair problem but neither had the parts to repair the issue .This 3rd engineer came replaced the element on the oven and then switched oven on put his hand inside and said it was hot enough and now fixed ,no thermostat to check temp but he has fixed the same issue a thousand times so confident it was fixed .I told him that it was unbelievable that he had no thermostat and that he could check /confirm my oven temperature by putting h his hand inside the oven . Shocking service
23 april 2026
Antwoord van Lamonaspares
Thank you for bringing this to our attention Robert. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Antwoord van Lamonaspares
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Thank you and customer service coming…
Thank you and customer service coming back to me so soon when I had an issue.
Very professional and very good customer service. Very approachable to deal with. Many thanks.
1 mei 2026
Review zonder uitnodiging
Antwoord van Lamonaspares
Hi Clare, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Ordered a nob for my hob delivery no
Ordered a nob for my hob delivery no
problem ,correct reference given ,sadly it does not fit..Have sent e-mail but no reply....
All paid for in good faith item returned but no refund. received., lost faith in this company....
.
23 april 2026
Antwoord van Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Customer service was excellent…
Customer service was excellent throughout and the engineer was very friendly and helpful.
23 april 2026
Antwoord van Lamonaspares
Morning, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Zara.
Antwoord van Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
Revived the part without any problem
15 april 2026
Antwoord van Lamonaspares
Morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Thanks Zara.
Antwoord van Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
You can rely on them
The engineers were confident, and explained whats they going to do.
20 april 2026
Antwoord van Lamonaspares
Hi Maya, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
The right piece arrived well packaged…
The right piece arrived well packaged and was easy to fit.Sorry for the delayed review,I was on holiday.
15 april 2026
Antwoord van Lamonaspares
Hi John. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Great engineer, poor warranty service though
I can’t praise the engineer highly enough, really helpful and friendly.
Unfortunately my machine couldn’t be fixed, had to have 4 call-outs and basically the machine rebuilt before it was written off (nearly 9weeks without a washing machine)
16 april 2026
Antwoord van Lamonaspares
Thank you for bringing this to our attention Paula. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Antwoord van Lamonaspares
We're sorry you have been disappointed by your experience Lynsey. Please be assured we will share your feedback internally.
Antwoord van Lamonaspares
Good morning Nagajan, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Ease of finding parts on web site
14 april 2026
Antwoord van Lamonaspares
Good morning Alex, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
The engineer came at the time quoted…
The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.
13 april 2026
Antwoord van Lamonaspares
Hi Christine, thank you for taking the time to write such a great review. Best wishes, Alexandra.
I found Belgicia service excellent and…
I found Belgicia service excellent and the delivery men pleasant iwould go back
19 maart 2026
Antwoord van Lamonaspares
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
16 april 2026
Antwoord van Lamonaspares
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
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