Lanehouse Group - New & Used Vehicle Sales Reviews 24

Just received my wife’s Motability car from lanehouse Suzuki. Great service from both Lewis and Kieron. Thanks guys.

Just recently purchased a new car. Kieron went above and beyond throughout the whole process. Truly knows his stuff. Nothing was too much trouble. Would give more than 5 stars. Whole process was seamless and car was delivered much earlier than the original date given.

Great customer service here by Barry who was very helpful and made viewing a car quick and as effortless as possible.
Didn't end up going for the car, but great service nonetheless! Would definitely recommend.
Thank you very much.

I bought my car from Lanehouse a year ago and they carried out a service and MOT for me this week. This is my only experience in dealing with this company and I have been amazed at the courteous, friendly and efficient service. They kept me informed, provided a video healthcheck of my car and returned my car in a beautifully clean condition, just like new! In 60 years of motoring history I have never before experienced this level of quality service. Well done Lanehouse and a big thankyou to all the staff

I had a warning message on my Ampera and the car had stopped charging off the cable . I booked in for a diagnostic and despite me turning up on the wrong Thursday I was met with the most friendly and helpful staff who managed to fit me in . Excellent customer service and communication from all staff I came into contact with. They kept me informed gave me options to approve additional work with a full cost provided and without any pressure. I did authorise the work and collected the car fully repaired o. The same day . The reviews don’t lie . This dealership provided top quality service with every interaction. Honest clear communication builds trust and confidence well done Jan Maddie and Matt your service means I will recommend you to all . I am one very happy customer 😊

I had the pleasure of dealing with Keiran when purchasing my new car recently. Highly professional, clear and so friendly. Could not have asked for better service and would definitely recommend.

Excellent Customer Service from the parts department.
Nothing was too much trouble. The team were extremely helpful and it was Service with a smile. Me and my Suzuki Ignis were back on the road within 20 minutes. This was toward 5pm on a Friday afternoon prior to a bank Holiday week-end.

Kieran was brilliant from start to finish - excellent communication and was really helpful in sorting everything for my Swift purchase. The sale was easy and went by without a hitch, and Kieran even delayed paying for the car tax until the day I collected it to give me the full month.

I had a great experience when I purchased a used car from Lanehouse. I explained my requirements and Kieran from the sales team understood this, he then came up with a perfect match for my needs. The purchase was handled with care and professionalism, I was fully informed throughout, overall an excellent experience. I recommend Lanehouse for their high level of customer service, I will definitely use them again. Well done and thank you!

My mother and I had a great experience At the Lanehouse group. Kieran was a great help and went above and beyond to help us in making our decisions for our cars. He was very accommodating to us and really helped us. He was attentive and listened to all our concerns and our wants. I would highly recommend.

Kieran was very helpful and answered all our questions regarding our car search. Sorted out all the paperwork, details and arranged everything. Very quickly resolved a couple of things we noticed with the car and said he would always be available ongoing if we had any further queries.

This was my second time using Lanehouse to purchase a car. As last time the experience from start to finish was just outstanding thanks to Kieran. He went over and beyond, I would 100% recommend both the Weymouth and Bridport Branch.

Thank you again, Amelia

I've had a couple of experiences to draw from with Vauxhall Lanehouse (Weymouth) and each time they have gone above and beyond to help. I purchased a great car from them at the end of last year. As with a second hand car a few issues came to light a month or so later. Without hesitation they booked it in; identified and rectified the problems. They also provided me with a nice new Courtesy Car to keep me going whilst they carried out the work.
Most recently I returned again to have some bodywork done on the front bumper, along with the removal of a couple of small dents. Upon collection I was very impressed with the result, their perfectionism showing in the finish on my car.
I have been treated equally brilliantly by the Sales Department, Service Advisors and Bodywork Team. I've received great advice, and quick solutions to all of my questions and issues.
I would recommend Vauxhall Lanehouse to anyone who needs a new car or work done on their existing one. A very friendly and helpful team.

I picked up my new car today after needing a bit of an upgrade. Kieran was very helpful throughout the whole process making sure he was keeping me updated and making the car just how I requested. I am over the moon with my fiesta, such a lovely car.
Thank you for your help

Absolutely excellent service from the sales department from start to finish they couldnt be more helpful in helping me my next car and I am over the moon with my new Swift
ABSOLUTELY LOVE IT
Thank you to everyone who helped
Would definitly reccommend to everyone to go to Lanehouse and buy a car
Thanks Again

Yet another dealer with misleading promotion. Lanehouse Suzuki Weymouth current Motability offer for Suzuki with advance payments are same like on motability website. With one exception:
SWACE MOTION FULL HYBRID AUTO £299
This advance payment is £1000 lower (I confirmed that by phone). So, I drove same day nearly 40 miles in traffic to Lanehouse Suzuki Weymouth, because other dealers don't have so generous offer. What was my surprice when I've got paperwork to sign (I wanted this car) to see actual offer includes £750 New Vehicle Payment. It turned out advanced payment wasn't £299, it was £1049. It is lower then Motability price but by £250 instead of £1000. Lanehouse Suzuki Weymouth forgot to mention that anywhere on promotion website. Strangely the other prices do not include New Vehicle Payment, but sales person couldn't see the problem. So, I went to other Suzuki dealer where I chose a car with honest price as advertised.
As for Lanehouse Group I recommend to check Advertising Standards Authority warning isued just couple months ago against other Motor Group regarding misleading car listing.

the whole process from testdrive to driving the car home was easy and very friendly

Straightforward, honest and friendly. All paperwork was taken care of in an easy to understand and efficient way. Aftercare was/continues to be excellent.

Very helpful in dealing with the insurance company for my accident repair and a very high standard repair was carried out