Lazer Telecom Reviews 48

The quality is beneath any form of acceptance. We have received numerous letters that they are working on the problem. It’s either a storm in the north or amla is to blame, meanwhile no form of compensation. Furthermore we called numerous times sent emails. But up to now still picxelations and other very irritating images.

Despite a number of calls and emails for over a month, Lazer has not been able to deliver close to the 100mbps speed via "Air Fibre". Des, the CEO, just dismisses the issue by referring back to the Help Desk. The Help Desk does not respond. during the evening, i am lucky to get 20Mbps!

We had our internet connected today. Very proficient excellent and friendly service. Highly recommend them

After our last provider Lazer are great. They do what they say and are easy to contact. The internet speed is very good.

Contactei a Lazer Telecom para ver a possibilidade de contratar o seu serviço de Internet de alta velocidade. Um vendedor, o Sérgio, veio visitar-me depois de terem confirmado que me podiam fornecer este serviço. Explicou-me que estávamos fora da área de cobertura direta, mas que com uma antena direcional seria possível. Fizemos a assinatura, pagámos o custo da antena e combinámos um débito direto para a mensalidade. Na semana seguinte, o engenheiro veio ao local e disse que não era possível fornecer o serviço. Com uma formação adequada da equipa de vendas, esta situação poderia ter sido evitada. Estamos agora a tentar recuperar o nosso dinheiro para as antenas, sem qualquer sucesso. O mínimo que podiam ter feito era devolver o dinheiro depois do erro que cometeram. Mas nada. Nenhum pedido de desculpas. O vendedor não entrou em contacto, a secção de contabilidade está em silêncio e quanto à gerência, bem, devem estar todos de férias! É preciso ter cuidado ao utilizar esta empresa. No local certo, não temos dúvidas de que podem prestar um serviço, mas a sua comunicação pós-contrato deixa muito a desejar.

Very fast, superb service

Send by Email to Lazer
2 Weeks ago:

Dear Lazer Management,

 
attention, long story!

 
3 weeks ago there was a Lazer sales team here in Foral/Algoz who called everyone at the entrance gate and said that new fiber optic cables were being made to Foral.......

 
I researched this on the Internet so it wasn't FibreAir, so it wasn't a cable but a directional beam from Paderne to Paderne Foral, then I asked by email whether at least 10 downloads and 5 uploads were pending. Main times Roushour was possible via your Airfibre, then Lazer replied that at least 30 down and 10 uploads were possible.

 
2 weeks ago the seller was here, he left, to look at the garden, said the trees are no problem and we made contract for 2 years, After that I saw that wrong location in the contract and sent email to seller

but unfortunately had to warn/reminder him and the agency by email until I finally received an answer and correction.

 
1 week ago the installer was here with 2 people to install the directional antenna and router, after 5 minutes both said I have no chance because too many trees are with me and neighbors and the hill between Paderne Sender and here is I could try to cut down my trees and those of the neighbors!!! and I said and just remove the hill......?!

He said if enough people are interested in Foral then maybe they could make glass phaser cables on it I said probably not because I'm sure as reliable as your salesman is lying and only thinking about selling....

 
My Opinion, the salesman only saw the sales despite my inquiries just not properly explained to us/told untruth.....

 
I'm still waiting in vain for a clear confirmation of the cancellation of our contract, let alone an apology for lies, my activities and wasted time, should I not receive a cancellation confirmation within a week I will claim these online via the beautiful Red Claims Book.

 
By the way, I have now made Starlink/SpaceX Internet and I am very satisfied!!

 
My experiences / story will soon be published on Google Map reviews and Trustpilot to inform others.

 
Regards

- [x] Now:

Now 2 weeks have passed and I still haven't received any confirmation of the termination of the contract! At least a week ago I received an email from the management write sorry and that the seller was being warned and professionalised...
that's the reason why I gave 3 stars otherwise I wouldn't even have given one!