Leaders - Burgess Hill Reviews 

Scarlet Hobbs-Winstanley is absolutely brilliant as our Property Manager. Anything We need to report is being advised and resolved very quickly and with exceptional care. Thank you so much for making this experience great Scarlet!

Recognizing and thanking Joanne Stakim for her professionalism in dealing with myself, the tenant, and my estate agent during the sale of my rental property. Jo has been responsive and very supportive throughout the sale and end of tenancy. Thank you!

Hallie Tucker has been outstanding. She has replied to every email swiftly and phone call, she has provided information upon request and every phone call made me feel that I was listened to.
It is always stressful moving but Hallie has certainly helped massively along the way always professional and polite, I felt looked after at every step

Great valuation by Hallie. Everything explained in a clear presentation and I appreciated that she took her time to research the property before coming to value it.

Scarlett Hobbs-Winstanley has been my property manager for our long term rental. Her availability and communication have been excellent throughout our dealings especially when problems have arisen with maintenance and subcontractor dealings. There have even been check ins to make sure all is ok - an excellent management of the property. Well done Scarlett

Scarlet Hobbs‑Winstanley ​​​​
Property Manager

Great prompt communication, Also available direct on the telephone. Very Important.

Friendly Voice, and prompt actions via email.

Sometimes in the past, the change of property manager had not been communicated. However, Scarlet introduced herself by email when she started as the new property manager which impressed me. She has also been very responsive when it comes to email communication and is a great asset to Leaders, in my opinion.

I have found Scarlet very helpful in dealing with issues on our property. She is very friendly and responsive in handling and replying to messages.
Overall, an asset to Leaders.

I wanted to leave a review specifically for Scarlet Hobbs-Winstanley.

Throughout what has been a very difficult and stressful period for my family, Scarlet has always been professional, polite and respectful in her communications. She has taken the time to respond to my emails, kept me updated where she could, and has treated us with courtesy throughout.

Unfortunately, my experience with Leaders as a company has been much less positive. I found the accounting and credit control processes confusing, with conflicting arrears figures being provided at different times, which made it very difficult to understand the true position of the account. That aspect of the process added unnecessary stress to an already challenging situation.

Scarlet herself, however, has remained professional throughout, and I would like to thank her for the way she has handled matters within what I appreciate are the constraints of her role. So its 5 stars for Scarlet and none for Leaders

Scarlet from Leaders has been working hard to make good our property since move in. She has always responded to emails and phone calls in a timely manner & is always helpful and polite. We have been very fortunate to have Scarlets help in the last month. Thank you so much.

Scarlet is wonderful and communicative, and does everything she can to help.

I was disappointed when I first heard that Cameron was leaving but after speaking to Scarlet I realised that she was a competent member of staff and I now have every faith in her to answer and deal with any issues or questions I may have.

I've a few issue with some of the systems (accessing quotes, additional fees been taken that were not agreed to) in the past 12 months, however from the perspective of the Burgess Hill site Alex and Scarlett have addressed these in a prompt and timely manner and are always polite, positive and helpful.

We've had a few different property managers over the time we've been with Leaders (with varied experiences), but found Scarlet is always helpful, will reply to emails quickly and is happy to answer any questions we have (and if it's not her area of expertise, will put us in touch with the right person).

The only reason the score is not 5* is because we have an ongoing issue with the accounting system Leaders have swapped to (not Scarlet's area), which is causing a lot of confusion - but we are hopeful it will be rectified soon.

I am very happy with my current property manager Scarlet Hobbs-Winstanley. I always find her to be prompt and obliging when dealing with my email correspondence (I am overseas). Keep up the good work, Scarlet!

Leaders have been looking after our properties for a few months now and they have really helped us. They are a great professional team, especially Alex and Scarlet.
We have had many problems and they have been quick to help us.
We hope that they will continue to be happy to help us in the future.
Kind Regards,

Scarlet has been brilliant as a property manager. She is mostly quick to respond to concerns and would follow up outstanding issues.

I have not needed much contact with Scarlett Hobbs-Winstanley but when l have she always been polite and helpful

Scarlet Hobbs-Winstanley, I would like to take this opportunity to express my sincere appreciation for the excellent support and assistance you have provided over the past couple of weeks in addressing the maintenance issues at the property.

Your dedication, responsiveness, and proactive approach in coordinating between the tenant, landlord, and contractors have been truly commendable. Managing multiple issues and ensuring that each one was followed through to resolution is not an easy task, but you handled it professionally and efficiently.
Your ability to act as an effective bridge between all parties involved helped streamline communication, avoid delays, and ensure that the necessary repairs were carried out promptly. Your consistent updates and commitment to resolving every concern have been greatly appreciated.
Thank you once again for your hard work, patience, and excellent service. It has made a significant difference, and your efforts have not gone unnoticed

Scarlett manages the rental we are in and she is always quick to respond and get things actioned