Leaders - Burgess Hill Reviews 

Just wanted to call out the efforts of Rebecca and Cameron from Leaders Burgess Hill office in handling our tenancy renewal.
Their professionalism, proactiveness and efficiency in all matters really is always helpful when dealing with tenants on behalf of landlords (like us).
Our recent transactions were taken up diligently and completed swiftly which is not only delightful but also an amazing experience!!!

Kudos again, Rebecca and Cameron. Keep up the good work !

Cameron at Leaders has been great at dealing with the interface between myself and my tenants. Issues are dealt with in a timely manner using tact and diplomacy - it must sometimes be a fine line to tread!
Thanks Cameron and keep up the good work!

As a Landlord my rented property recently had a few problems (conservatory windows, kitchen and boiler), I found Cameron of Burgess Hill very efficient, helpful and friendly. He obtained competitive quotes and liaised with the contractors. I could not ask for more. Thank you to him at Burgess Hill.

Steven Evans is a great asset to your company,
He goes above and beyond when dealing with a problem. Whenever i have a problem a quick email to Steven and he gets it sorted straight away. Thank you so much👏🏻👏🏻
Regards David keston Burgess hill⭐️⭐️⭐️⭐️⭐️

Cameron Salisbury has been looking after my property from the Burgess Hill branch for several months now and I have found him to be most efficient and quick to resolve any problems. Questions have been often dealt with by return on the same day. Well done and thank you.

Both Hallie and Alex provided a super service from start to finish.

Excellent comms, customer care and took the time to explain everything clearly. They helped me understand the process and get everything sorted within 2 weeks!

Smooth and efficient moving-in process. Hallie displayed excellent customer service and was always available to support.

Hallie was phenomenal in a very quick move of homes. Hallie went above and beyond with all my queries and requests.
An asset to your team!
Thank you!

Very poor service, value for money and relationship management.

Leaders inspections were poor, not recording obvious items requiring maintenance. Inventory was also incomplete.

As our eyes in the property for the 7 year tenancy Leaders didn't do their job and as such property was allowed to deteriorate very badly.

This damaged the relationship between the tenant and ourselves which was 100% avoidable.

Staff are overworked working with poor processes.

Big shout out to Cameron Salisbury​​​​
Property Manager at Burgess Hill, he has been so helpful in answering my many questions he is an asset to Leaders.

Excellent service throughout especially from Hallie who was a star I was leaving for holiday six days after I saw the property and she ensured it went through smoothly and keep to me up to date at all times so I was able to pick up the keys the day after I got back great service

I contacted Leaders as I have known of them for many years. I was visited by a representative that was honest, fair and knowledgeable. I was told what I needed to do, when I needed to do it and what I could expect to gain from the experience. That's all I wanted.

Dealt with Tommy throughout my rental application and he made the process stress free!

Dealt with Tommy in the Burgess Hill branch who explained the requirements for a tenant looking for rental from start to finish and was honest about the requirements!! Highly Recommend!!!

Clear communication, prompt document signing and excellent customer service. Very friendly and thorough with explaining all the process.

I would especially like to thank Jayne, property manager based in Haywards Heath, for her professionalism and helpful way of working during the past year. I would definitely recommend Leaders as solid and reliable. 5 stars!

Awful communication. 4 weeks after leaving property we're now being HOUNDED for a cleaning fee of over £400!! I've requested an invoice but had no reply. I'm now having daily emails threatening me with adjudication, I cannot reply to these emails and no one replies when I ask for an invoice. The photos of the supposed cleaning are dust on radiators. Any dust that has settled in 4 weeks is not my problem. They refuse to give me landlords details or pass my details onto landlords. I find these agents to be fraudulent. They did not fix issues I raised when living in the property and are now claiming I've damaged things. There were items left in the property when we moved in, they're now trying to charge me for removal of said items. They won't send me the inventory for when we moved in. The daily threatening emails are causing me endless stress. DO NOT USE.

Rebecca has always been polite, prompt and helpful with any of my enquiries regarding my rental property. I have had a great experience with Leaders.

As someone who deals with different property companies everyday we feel communication is key. We have had many dealings with the Burgess Hill branch particularly Georgia. We find they are quick to respond to emails or phone calls and have always been very polite and efficient.

Popped into branch as I was looking for some advice on renting a property as a first time renter. Tommy answered all my questions and made the entire process less daunting, I would recommend to anyone.